Review Time
I recently had to purchase a temporary prepaid phone through Boost Mobile because my phone broke and I was waiting for a new one to be released. I used Boost back in 2018 and back then they were great and understanding. Unfortunately, this recent experience was completely different.
I went to Walmart and bought the cheapest Boost phone available (which was over $60) along with a $25 prepaid card. I had to take a taxi to and from the store, which cost me over $20. After spending all that money just to have a working phone, I got home and tried to activate it — and that’s when the nightmare started.
I was told I couldn’t activate the phone unless I paid an additional $0.60 in taxes. Nowhere on the phone box or the prepaid card did it mention that I would owe extra money at activation. I had already spent everything I had because my phone broke unexpectedly. I literally did not have $0.60 left. I had to borrow someone else’s phone just to call customer service.
They then offered me a “deal” of $10 a month for three months and then $25 after that — but only if I signed up for auto-pay. I don’t like leaving my card information on file, so I declined and asked to just use the $25 plan I had already purchased. I was then told I couldn’t use the $25 plan unless I agreed to auto-pay and would instead have to pay for a $45 plan. That makes absolutely no sense when you can walk into a store and buy a $25 Boost card.
I’m a personal caregiver and I need a phone at all times. Because of this situation, I went without service for five days until I got paid and could fix the issue. I was extremely upset and even crying on the phone because I don’t even have a debit card and had to wait until I could load my paycheck onto a Walmart card just to activate service.
In the end, I went back to my original carrier. I had my daughter pick out the phone she wanted, and I’m using that one temporarily until the phone I want is released. I had planned to give her the Boost phone, but after this experience, that wasn’t happening.
Boost used to allow incoming calls and texts for a period of time even if your bill was late. That flexibility and understanding seems to be gone. Over $0.60, Boost lost a longtime customer and a potential new one.
Was it really worth it?
Do better, Boost.
Not sure why there are so many bad reviews. My prepaid service works fine where I live and work the price isn't great but you get more data than the Telstra deals and it's mostly the same coverage. 8 I have been with both) according to my research the only real benefit of Telstra vs boost is priority during congestion and peak hours. Barely drops out on the train occasionally but what service doesn't? Works well in a spot where Optus has weak signal, occasionally my phone says it's on 5g+ mode. Cool? Honestly it's a better experience than being on tangerine
I just left them to go back to boost
I'm sorry I left boost!. At least I get the new customer bonus data on the first 3 recharges.
Less than one star. The customer care line is terrible. You call to get help, instead you get someone who barely speaks English. You keep asking them to repeat what they just said. Then they get annoyed with you and hang up. All that time wasted because the tight %$## at Boost want to cut costs...
Less than one star. The customer care line is terrible. You call to get help, instead you get someone who barely speaks English. You keep asking them to repeat what they just said. Then they get annoyed with you and hang up. All that time wasted because the tight %$## at Boost want to cut costs...
I keep getting a “something went wrong” error message after trying at least five times, with no explanation at all. I tried on my mobile, tablet, and laptop, and the same error appears at the final step every time, even though everything goes smoothly beforehand with no issues on my end. I’m unable to complete the process or use the SIM card properly. I paid $300 for this service, and this level of quality and reliability is completely unacceptable. This is a filthy and deeply disappointing service, and it feels like a complete waste of money.
I've been on Boost Mobile on and off here is my take: + the best network coverage in Australia+ cheaper than Telstra+ frequent promo for new customers+ simple plans- terrible customer service. I mean you'd have to spend a lot of time trying to compaing or explain an issue, and you would only get: we're sorry, and we're appologise... not the actual resolution.- if you want to buy a SIM card from their website - good luck, because it doesn't work!!! You will spend multiple attempts to get that online deal, but nothing will work... different browser, different email, different ID, different card, incognito mode... you'll try their online support and all they can do is say sorry, go to Telstra shop... so no online deals that they advertise
141gb data left and yesterday during the power outage, till today. I cannot connect using the internet with my phone. My phone became a brick. Could not connect to WhatsApp, internet browser.. nothing.I reset network settings twice. Nothing.I will NEVER join Telstra or its subsidies ever again. What a joke! Luckily, I have another prepaid with amaysim (Optus) which is helping me now to connect to the internet. Check power outage issue, communicate with neighbours about the outage. Telstra.. you’re absolutely useless
This has to be the worst customer service company in the world. They sold me an iPhone 15 Pro Max ,,two years ago in January an iPhone 15 never work, touchscreen problems, reception problems. They would not honor any kind of insurance and they never offered me any insurance. I had to go out and buy a new phone after APPLE sent me two different refurbished phones that were as equally as bad. Went on trip to the Caribbean. Boost could not get themselves together. I spent so much my vacation trying to make phone calls.
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Boost Mobile is a wireless telecommunications brand used by two independent companies in Australia and the United States.
