Review Time
I wouldn’t even give Leslie Fowler one star. She must be on drugs. She let us know six days before leaving Delaware to go to Longboat Key Florida that our rental was no longer available. It was listed on VRBO. I had a question for her about the address and tried calling her on a Saturday, Sunday and half of Monday. Left messages, texts, etc. Got VRBO involved and I was on the phone with them for hours while they tried to reach her and her business iTrip that never answers the phone or returns your calls. She finally called that Monday, we were scheduled to leave that Saturday and that’s when she said the house was off the market. She was going to put us in a dump in Bradenton Beach. I demanded she refund our credit card company and she did. We were going for a month now we have nowhere to stay. Inconsiderate and terrible person. I don’t know how she can live with herself. Diane
Awful experience with them when we experienced issues with a ski condo we spent $5000 for a 4 night stay. Rather than admitting fault and trying to solve the situation and actually caring about their guests they argued with me and shifted the blame to anyone but themselves. They offered me a $50 compensation as a “gesture of goodwill” which I of course happily declined. Insulting to say the least!
Used them to manage my property. They told us that we couldn’t list the property anywhere but their site (so not Airbnb or similar sites), didn’t get us bookings and proceeded to tell us it was our responsibility to get bookings despite not being allowed to get any traffic beyond their site. How?? On top of that, they charged monthly fees without having bookings, and any time we had a booking somehow we weren’t paid a cent. Then we decided to stay at our property and notified them in advance. They emailed us right before saying we couldn’t stay on our own property during that time because there were bookings. I replied that we had told them in advance and there can’t be bookings during that time because we would be occupying our property. They said they would charge us a fee for bookings they couldn’t move to a new property even though they had continued to allow bookings AFTER being told to not have bookings during that time. Then they just stopped doing any bookings or charging us or contacting us for two years, then out of nowhere put a lien on our house!! Absolutely awful company!!
Palm Springs Meadow Lane nightmare…Upon arriving home after 6 weeks of living in this disgusting, smelly, horrible house with too many conditions to list I had talked myself into not writing a complaint…BUT after receiving an e-mail from them accusing me of smoking in the house and adding a charge …Hence this review. One common thread I have noticed after reading the reviews are the conditions of the homes themselves…disgusting. When I first walked in I was blown over by the stench and the condition of the furniture and general disgust of this house. So to accuse me of smoking in the house is just a ploy to extract more money from me…Don’t rent from this company.
We have rented Pinnacle Port c3-201 in the past, without issue so cannot comment to how ITrip has been. While the cleanliness was nowhere where it had been in the past…this time Jan of 25 was different; The unit’s washer didn’t work. After two repairmen came, they would order a part. The hot water in the shower is broken. Hot water gets to the sink- just not to the shower. Final straw duringthe cold spell last week - the central heat doesn’t work. While ITrip said they would get repairmen out to address the issues - was not a fan of sitting around waiting on repairmen all vacation. We decided to leave after only two days into the week. Periodically testing major features of a unit should be in the management company.
ItripHORRIBLE. Itrip takes zero accountability for communication issues that arise because the booking was through air bnb. They make you create a profile on their site and clearly say that “all communication needs to happen via air bnb.” So, I made all requests through air bnb including the request for pets, because they advertise pets are clearly allowed! The day of the check-in, two hours to the dot before check-in, they say that we have to pay per dog $500 refundable deposit per dog and they have to be approved breeds (we have two). We either needed to pay or cancel our trip with the room completely paid and no refund. It was an extreme amount of money to not have while on vacation and two days before Christmas with NO where else to go. So we paid.My one dog barked a couple times and we decided to take him to a boarder to not disrupt anybody just in case he barked while we were out. Dogs bark!!! Dog was there in the place not even three hours before we booked him on the Rover app. Itrip would not give us the $500 deposit we had for the dog, even though he didn’t even stay with us, and said we would get it after check out. Then, I got a complaint about dog boarding that someone had sent to HOA and itrip threatened to kick us out, even though we actively and quickly responded to remedy the situation and the dog hadn’t been there in at least 12 hours.The day after check out, we received a “receipt” for a $306 refund, with absolutely no breakdown for the cost of why we didn’t receive the rest of the deposit ($800 total). We swept, cleaned, took out all trash, followed every rule for the longgggg check out procedure, and received no explanation. We left everything as we found it. Upon arrival, Baseboards weren’t perfect, the furniture had some scuffs on it, towels were clean but old. We wish we would have taken pictures of EVERY LITTLE DETAIL, because all of those details were actually put on us after further investigating why we didn’t receive a refund, they told us that it was because our pet had caused damages (we never left the remaining dog in the room without being in a cage, had constant eyes on him, and they could not provide details on what the damages were). ***They sent us picture of dirty towels and laundry used by people after continuing to press them and they explained that justified $495 work of PET damages. Btw, they clearly state that you are not required to strip the beds and that all laundry be put in the laundry area. Bathroom tub was clogged and we had to shower in standing water (and not clean!). Found dead bugs in there. Idk what their hired cleaning people do in there and what they report. Other reviews said that sheets were “stained” but their policy says “don’t worry about stripping sheets or doing laundry when you leave!” We stripped the sheets but also, if there was some dirt/sand from the fact that we were on a BEACH and you clearly said, “don’t worry about laundry!” … be warned. You’ll pay more than you’re quoted, have really rude customer service, and get ghosted - unless they want more of your money! Note: We ended up contacting Air Bnb’s support team to help mediate the situation. Itrip then attempted to say our urine was soaked on the linens and that this was why they were keeping $500 of our dog deposit (not true, at all). Long story short, Air Bnb mediated and we received our entire deposit back. Itrip is sketchy and will attempt to haggle you for everything. Avoid this awful 3rd-party rental company!!!!!
Found a property listed by iTrip, secured my preferred dates and booked it. Received confirmation via text and email. 2 days later, I tried to pull up the property to show family where we would be staying, and noticed that the listing had disappeared from the site. Tried to call them and ask about it, but the number didn't go through. The next day, the property was back on the site, but at a very different rental rate than the one I booked it for. Tried to call them again to ask about this. Got Chris on the phone. He said they had some listing errors. "So... the confirmation I received isn't valid?" Chris: "Nope." "So... I don't actually have a booking at all?" Chris: "Nope." No apology, no attempt to find a solution, just couldn't care less. You've been warned.
This place is terrible! DO NOT BOOK WITH THEM! They use a bunch of third party people and cannot provide any information. They cancelled me $1200+ reservation just days before my booking leaving me stranded. They claim it was flagged. Okay, cancel. So where is my refund? Why is there no one to provide answers? Danny said he had no information about refund and Lily just stopped responding all together
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