Review Time
We rented a home in Temecula CA from airbnb which was managed by iTrip. The house was okay, not as clean as it should have been but we survived. The problem occurred prior to the rental period. I contacted iTrip at a phone# provided to me through airbnb. I wanted to switch the rental week to the following week. I called the # but no answer. Within 5 minutes, I received a text from that # asking how they can help me. I told them that I would like to change weeks if that is possible. (long story short) They told me that would not be a problem. I said, Great! I need to check and see if I can change my plane flights. They said, go ahead and change your flights and when you do, let us know so we can update your arrival day. So I did change the flight and then let them know. They said great, we will update your days and enjoy your trip to Temecula. I thought, wow! wonderful but then about 5 minutes later, I received a text that said, the above information is inaccurate and was AI generated. What??!! Then I received a phone call saying OMG we had no idea that our AI system would do that, did you change your plane flights? I said, yes! based on the text info I did. Well, iTrip even though this was their system and their mistake, they would not change my dates so I had to change my plane flights back again at a cost of $664 plus instead of a non-stop that I had previously, I had to pick a 6 hour flight that ended up being delayed 3 1/2 hours. Not happy at all. iTrip should have owned up to their mistake and compensated me but iTrip and the owner would not take as blame whatsoever! In addition, beware, this rental and maybe others have a 24 hour cancelation period only, then non-refundable. I have never seen that before!
We rented a home in Temecula CA from airbnb which was managed by iTrip. The house was okay, not as clean as it should have been but we survived. The problem occurred prior to the rental period. I contacted iTrip at a phone# provided to me through airbnb. I wanted to switch the rental week to the following week. I called the # but no answer. Within 5 minutes, I received a text from that # asking how they can help me. I told them that I would like to change weeks if that is possible. (long story short) They told me that would not be a problem. I said, Great! I need to check and see if I can change my plane flights. They said, go ahead and change your flights and when you do, let us know so we can update your arrival day. So I did change the flight and then let them know. They said great, we will update your days and enjoy your trip to Temecula. I thought, wow! wonderful but then about 5 minutes later, I received a text that said, the above information is inaccurate and was AI generated. What??!! Then I received a phone call saying OMG we had no idea that our AI system would do that, did you change your plane flights? I said, yes! based on the text info I did. Well, iTrip even though this was their system and their mistake, they would not change my dates so I had to change my plane flights back again at a cost of $664 plus instead of a non-stop that I had previously, I had to pick a 6 hour flight that ended up being delayed 3 1/2 hours. Not happy at all. iTrip should have owned up to their mistake and compensated me but iTrip and the owner would not take as blame whatsoever! In addition, beware, this rental and maybe others have a 24 hour cancelation period only, then non-refundable. I have never seen that before!
I stayed at an itrip property in steamboat. Place had black mold growing so bad it was eating away at the baseboard. Itrip did nothing. Place was dirty and not well maintained and rented at $600 a night. Do not use itrip properties they have health issues.
I am a property owner who worked with iTrip Tampa, managed by Kathie Wild, and my experience has been deeply disappointing. After repeated failures to meet contractual obligations, Kathie Wild was terminated for material breach of contract.Despite multiple written requests on September 18 and September 25, 2025, iTrip Tampa has failed to provide the itemized receipts, invoices, and refunds that I am legally entitled to. This ongoing failure reflects a serious lack of cooperation, transparency, and accountability in their business practices.Conversations are not remembered, properties are rented out for less than the agreed amount, and unsubstantiated charges appear on owner invoices. I was repeatedly asked to perform management tasks myself because Kathie lived in St. Petersburg and could not properly service the Tampa properties she was being paid to manage.In addition, I experienced verbal abuse when calling during emergencies. On one occasion, she admitted she had “slept through” while on call; on another, she said she was “on a boat trying to relax,” with no backup in place for urgent matters.To make matters worse, iTrip Tampa charges among the highest management fees of any short-term rental company I interviewed, yet delivers one of the poorest levels of service and professionalism.I am posting this review to warn other property owners and to urge iTrip Corporate to investigate their Tampa franchise for serious operational and ethical concerns.
If i could give less than one star, I would. I reserved a property thru iTrip and paid the deposit in September 2024 for a vacation in MD in Mid June 2025. I then received multiple emails to prepare for my trip including 2 days prior to my stay. I paid the remaining balance on June 1. We arrived at our destination only to discover they had doubled booked and people were staying there. We were told by Mike from ITrip that our reservation was cancelled yet he has still not been able to provide any proof of that cancellation months later. I certainly didn’t approve such a thing and received NO notifications of any cancellation. I was stranded 300 miles from home with my family with no place to stay!
Itrip knew before we checked in that the property's wifi was not functioning. We had 8 adults in need of internet for work purposes. Lack of internet also made it so the tv did not work. They do not like to answer the phone, rather random incoherent texts that do not solve the problem. Only solution was for us to use hotspot which did not work because there was not a strong enough signal in the mountains and none of us had enough bars. 3 night stay for $1600 and they only offer $75 to cover hotspot which was not useable. Useless to correspond with via text which is their preferred method and actually rude, condescending and combative over the phone. Will be cancelling the charge on my credit card and will never stay in a property managed by Itrip ever again. Do not do business with this horrible company.
I only gave 1 star because I had to put something. If you are thinking about booking, DONT DO IT!!! This company is garbage!!!! They kicked me from home after 2 days of staying for having my ( service dog! ) only did they give me less than an hour to pack up my things. The person who called me asked me what type of service does my dog offer. No one should ever ask you. What service does the dog do that against the law! I hate it in my vacation after spending so much money! DONT BOOK!
I am being very honest about my review. I wish that honesty was reciprocated by I Trip. We found the condo at 244 Tides was unacceptable. The refrigerator was stained from water dripping, the oven had not been cleaned in a long time. The dining chairs were stained both seats and backs, the couch and love seat were old, stained, and had uncomfortable sagging cushions. The floors of the entire condo were filthy to the extent one had to wear shoes constantly. The table on the patio was rusty and all the cushions were stained and moldy. The windows and floor had to be scrubbed. I did purchase couch and loveseat covers and covers for all the chairs. I trip stated the condo had been professionally cleaned before our arrival which was impossible. Some of our complaints were taken care of by I trip but did not make up for the conditions we lived in for a month. There were roaches found in the kitchen and at no time during the month we were there was the condo sprayed. I trip stated we were spiteful because we asked for reimbursement for covers we purchased. This statement just added to the horrible month we stayed at 244 Tides with the rental agency I trip. I have pictures to show each of the accusations we made and I trip have these pictures so their response to our review can be proven to be untrue and very unprofessional
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