Review Time
They are listed on VRBO and don't disclose all of their fees. They wanted me to pay a non-refundable pet fee separately, directly to iTrip. Hmmm It seems sketch to me. Why not include it in the fees on VRBO? Because it's not included in the refund should we need to cancel. So, even if you don't stay there you pay the pet fee. I won't be staying at any of their properties.
My family and I booked property in Clearwater via Vrbo, and on the day of departure, a Microsoft outage happened. Our flight was canceled, and the next available flight was only a week later. Realizing we couldn't make it, I called them to explore our options given the circumstances. Despite knowing it was too late to cancel, I hoped for some understanding.I was informed that I was not eligible for a refund. When I asked if I could reschedule, I was told that they were fully booked for the entire year. However, upon checking the property's availability afterward, I found it was available in August. They asked if I have a trip insurance, and when I said I didn't have it, the response was, "Here you go." I was shocked by the total lack of sympathy. My family was devastated by the canceled vacation, and instead of assistance, I felt humiliated by their customer support, who also provided false information.The next day, I sent a message asking to cancel my reservation so the property could become available for someone else and I might get a partial refund. They replied that they are a property management company and do not allow cancellations at this point, with no exceptions. When I asked for other options, they said they wouldn't discuss the matter further. They didn't even bother to spell my name correctly while communicating with me.
Our family booked a home in Crescent Beach, Florida, as we do every summer. We took a gamble booking from a company new to us called iTrip. If you're reading this, I am recommending you use VRBO, AirBnb, or anyone else, even if it means paying a little extra.The house we booked, called Sunrise Point, was a 4BR/2BA which cost $6,800 for a week. This was perfect for us, especially since one of the bedrooms was a bunk room for our kids. When we checked in, the first thing we noticed was the bunk bedroom had mold/mildew across about 10 feet of the ceiling. We then noticed there were 3 unexplainable square (1 sq ft) holes in the ceiling, covered by return air vent covers. These holes were allowing unconditioned air to leak out into the air conditioned room, causing water to condensate and drip onto the floor and top bunks. It also clearly is what caused the mold/mildew issue.We continued further into the main floor of the house and found 5 (FIVE) more unexplainable holes in the ceiling that should have been sheetrocked, all covered with air vent covers. These were all leaking out hot unconditioned air (it was 90 degrees outside) into the rest of the living area. We counted 10 different areas throughout the main floor that dripped water consistently from the ceiling. This is as unbelievable and uniquely stupid as it sounds.My wife is a pediatrician, and upon seeing this bunk room with the mold/mildew, along with the water dripping in 3 different places, and feeling the hot air coming down that would have affected the kids on the top bunk, decided we were not using that room. If this were your family, you would have likely made the same decision. Instead, the kids slept on the floor in our bedrooms. This worked fine, but this was NOT what we paid for.We called iTrip, and to their credit, their men on the ground were probably as helpful as they could be. Over the course of the next 3 days, they came out twice, once to check the AC unit (which didn't have an air filter, but was clearly working). They brought out towels to put on the ground until they came back days later to tape cut-out tarp to cover the holes. They cleaned off the mold/mildew with spray cleaner. And they all were flabbergasted with these 8 large holes. They said they've never seen anything like it, and apologized for not knowing about it ahead of time.To make matters worse, this wasn't our only issue. In our bedroom upstairs, there was a portable AC unit, because the condo's AC unit didn't do very well upstairs. (Ironically, it probably would do perfectly fine if not for 8 random holes cut into the sheetrock throughout the house). Well, 2 nights into our stay, the vent from the portable AC unit came detached from the window it was venting out of, around 8PM. We tried to get it back in, as it was attached with duct tape, but it would not stay. We woke up 5 times throughout the night to a vent spraying hot air into our room, fighting against the cold air the unit was producing. It woke my wife and I up 5 times, and our kids up 3 times. It was a terrible night, all because the owner and/or iTrip not doing their job before we checked in. iTrip had a person come out the next day and re-duct-taped the window, which thankfully held through the rest of the week.We've stayed in no shortage of vacation homes before, and understand things go wrong. But this house was a unique situation, and both the owner and iTrip dropped the ball with us. While we appreciated them showing up to put "band aids" on the immediate situations, this house was not even close to what we paid for.The management company was aware of all of these issues because we sent detailed info and images to them. We were told by the customer service reps that management would call to discuss a fair refund, which we believed to be no less than $1,000. But days went by and nothing happened, so I kept trying to call but it always went to voicemail. After days of calling with no answer, we did finally get an email out of the blue iTrip was sending us a $100 refund. Still no discussion, and an insultingly low amount. After I continued to try to call and text, they did finally respond via text letting me know they thought $100 was fair and there would be no further reimbursement.I considered trying to dispute a fraction of the charge with Amex, but I just got off the phone with Amex and they explained that iTrip would likely win any dispute because of their $100 refund. iTrip knows this game well.iTrip did our family wrong with this house. Instead of calling to apologize, or refunding a truly fair amount, they sent us the smallest refund they could to shut us up. It speaks volumes to their character, and I strongly recommend you work with a more reputable company if possible.Shame on iTrip. We hope they use the money they owe us to finish sheetrocking Sunrise Point.
We rented a house in Orlando with itrip through Vrbo. It has been the worst experience. itrip Orlando is a dishonest company. We rented a house for 30 people with a pool. The check-in process was delayed and annoying, almost 2 hours. The air conditioning filter was very dirty and did not cool comfortably. We rented a grill for $100 during the stay and they delivered it a day later and they charged us an additional $150 for pool maintenance and for damage to the pool skimmer door which we never saw or touched.
There was an apparent lack of transparency in regards to the beach AND pier being closed. I understand these things are out of their control, however, they did know about these things and did not inform us, nor did they have it in the description for the property. When renting a condo in part for the beach, if it will possibly be closed, that should be stated up front. We contacted iTrip and they refused to offer any sort of refund for the lack of transparency. We would not have booked this place had we known. In addition, we did not think the condo was clean.
This company is a SCAM. DO NOT BOOK WITH THEM. I booked with them on Airbnb and a week later they sent me a long list of rules and policies. Long story short, they requested me to cancel because of my age. They told me Airbnb will decide if I get a full refund and not them. I only received a partial refund. Airbnb said the host would have to approve a full refund (which is the opposite of what the host said). I messaged the host day after day and they would leave my message on open and not respond. Airbnb then messaged me and tells me the host decided to not give me a full refund. When I messaged the host again they acted like they hadn’t kept my money but Airbnb had already told me they had decided to keep the money and not refund me. This was a FEW days prior to my scheduled trip so it was stressful not getting my money back and having to find a new place to stay. STAY AWAY FROM THIS COMPANY
I believe this company is a SCAM. I received a text inquiring about parking passes on a rental at Edgewater, in Panama City Beach, that I never had reservations for. We did make reservations at Edgewater with another rental company. Totally different unit than the one iTrip said I had. They then sent a link, which I knew not to open. I then received another text encouraging me to tap link that was sent via text. Also, during this time I called the number that was sending out text. Someone answered, which told me it was a personal phone, not a company work number. The conversation was very odd. A scatter brained lady said she would look into the reservation that I NEVER made, and would call me back. Two minutes later I received the text with a link. I never received the return call.
Terrible company that I have been fighting weeks to get a refund! Checked into the condo and it wreaked of cigarette and weed smoke so bad that it immediately gave me a headache. Sand covered the couch and beds were dirty and bathrooms covered in hair, even though the cleaning crew had just left. Called customer service and they sent a manager out and even though he himself was a smoker he said it was not livable and agreed to give us a refund. We had to scramble to find last minute accommodations, and have now been waiting over 20 days for a refund! VRBO refunded their portion in 3 days, I believe this company is trying to rip us off as they first said 7-10, then 7-14 days and now no response! Stay far away from any place this company manages!
We rented a home in Wesley Chapel, FL for two months. The representative was friendly and responsive until after our departure. We were charged for three cleanings. The home was not cleaned during our stay except by me. I reported the issue. We did receive a refund eventually but I had to point out the error more than once. After renting for over $10K, I felt forwarding packages for about $10 postage was a small consideration.
Wow came here and found that this is apparently a very common problem with this company!! Just read the reviews below and it is shockingly similar to my story!!I wish there was a way to give negative stars. This company contacted us seven days before vacation to let us know that the house had been pulled off the market transferred to a different company. Then they admitted that they had known about the situation for two weeks. They refused to give me the owner's name or the new company's name to try to resolve the situation. They refused to refund our trip insurance money. It was too late to cancel the golf cart and they refused to compensate us for our expenses there as well. Kathy's total lack of professionalism and uncaring attitude that she disrupted a trip that was planned for almost a year is beyond my comprehension. I would stay away from this company at all cost
Claim your business profile now and gain access to all features and respond to customer reviews.
iTrip: The network of professional short-term rental managers. The iTrip team offers worry-free and affordable booking for vacation homes and short-term rentals in more than 100 destinations. Visit iTrip today to book your dream vacation!
