Review Time
We stayed in the nelscott suite at olivia beach manor. Our stay was from 5/5-5/7 2023. This was our anniversary getaway and we booked through a airbnb. During our stay we experienced the front door not being able to lock which in turn we had to use a chair inside the room to prop under the handle. The bathroom light bulbs were burned out we had to use out cell phone flashlights to see as there was not a window. The outside of the shower had mold and bacteria around the door. The freezer was so thick with ice we couldn't use it because of no room. The toilet Seat was broke and everytime you sat down you would slide around. The above guests were having a party and noise distubance was outside of the house time rules. We couldn't enjoy our hot tub which was directly below their deck and hot tub because they caused excessive splashing due to then being intoxicated. They also vomited over their balcony onto our patio. We tried to make the best of the circumstances and notified the property management of the issues we experienced. They first told us they would deal with it right away and compensate us in someway for our troubles. They took over a month to give us a decision which we were the ones reaching out the whole time and with that they being said they respond via email by saying they appreciate our business and bringing the matters to their attention but they unfortunately will not be able to compensate us for our stay because they felt we should of gave them a chance to remedy what they could control. Keep in mind this is not a regular hotel with staff onsignt not to mention they clearly didn't have housekeeping and maintenance done prior to our check in because this would of been addressed prior to our arrival as they charge a high cleaning fee per guests. We feel very insulted and Darlene dismissed our concerns and brushed us off like we weren't important guests. WeSpoke with Darlene, Devin and Vanessa about our stay and they all 3 gave us the run around. Very unprofessional hospital management and we will not be back. We tried to resolve quietly with them without having to leave a negative review but with the handling of their negligence we felt compelled to lay it out there and hopefully save the heartache and expenses for the next guests. As frequent oregon coast beach goers we have had great experiences at other locations and never had to deal with a company that isn't willing to take care of their guests. Its Sad and unfortunate with the high prices for luxury when one bad apple leaves a nasty taste in your mouth. Thank you Darlene, Devin and Vanessa it's been unpleasant and inconvenient.
We had to cancel our reservations, 8 plus months before vacationing in Palm Desert, due to health issues. Their representative stated that we’d get a refund MINUS $350 for their booking fee. What sort of company does such heinous things to customers? Avoid making any arrangements with ITrip. They are your worst nightmare!!!
iTrip Park City did not honor our reservation with them. They canceled it less than two weeks before the trip. No apologies, no alternative offered, no compensation. Nothing. Now we are stuck trying to find something last minute. We will not use them ever again.
This company has very strict guidelines for when you’re able to make a reservation. 330 days out. I got up at midnight Colorado time to make the reservation, received 2 confirmation emails (one automated, immediately and one from an employee late morning), but was told by email later afternoon that they canceled it because they had promised it to someone else. They either have an online booking, or they have an in-person booking, not both. Terrible terrible customer service. We are repeat customers. The employee I spoke with by phone finally admitted that they had verbally promised the unit to another customer. We maintain that a company that touts online bookings cannot be both verbal/phone agreements as well as online booking. If the booking was promised and agreed upon prior to the 330 day window, at a minimum it should have been taken off-line, but executing a contract prior to the 330 is contrary to their stated policy.
We stayed in Ocean Sands in Madeira beach Florida, room 408 for 2 weeks, April 15th thru April 29th.Nice stay except we had a water leak which we kept soaked up, we texted Mike from itrip guest services who is assistant manager and he had Skip come from maintenance and thanked us for stopping leak so it didn’t cause water damage to other units. Mike from itrip said he contacted a plumber and gave our information and we would be contacted, we spent 2 days of our trip hanging around to let them in, after 2 days we reached out to Mike again and he informed us they came and fixed the issue! We were not contacted, no one from itrip supervised them! We lost 2 days vacation, have no idea who or what was done in our unit with all our personal property in the unit while they were there!We were told they wouldn’t compensate us neither would owners! Also owner Liz and Charles, we were led to believe Liz from itrip was owner Liz!Don’t rent from Liz and Charles nor itrip as we went thru Airbnb and directed to itrip, beware of scam The unit is nice but does need some updates!Also would give itrip 0 stars but not an option!ToddPoor response, we took care of water leak!!!You let someone in without any supervision or our knowledge of them coming!!!
Stayed at the 840 Reunion Townhome with a group of friends. We all agreed that this was one of our best trips together because of the wonderful property and facilities.Very spacious and modern accommodations, that offer a unique environment for fun, relaxation, and privacy at the same. We loved the first and second floor accommodations, outdoor pool availability, washer and dryer use, and the full kitchen amenities.Our view of the sun rising and setting over the beautiful adjacent golf course always made for a perfect day.We also greatly appreciated the very user friendly location for visiting, shopping, dining, and sightseeing.Already planning our stay at the 840 Reunion Townhome for next year and can’t wait!Sincerest thanks! Bill Karmia and Friends……..
Rented a property via itrip in St Augustine Florida on VRBO. Property was dirty (linens unchanged, food in sink) , and more importantly was under construction when we arrived! There were people sandblasting a deck 5 feet away from us from 8am to 4 pm. When we inquired with neighbors they all knew this work was scheduled. When I informed them of the issues they said they would compensate us for them but now they are unresponsive. ITrip is negligent in renting a property under these conditions and are poor managers.
I have a house in Lake Oswego, Oregon, and decided to let iTrip manage it. I’m very pleased with that decision, as going on 2 years those dudes are incredible! I think when it comes to iTrip it’s all about what owners you’re dealing with. I’ve seen a lot of negative reviews over 2 years, and couldn’t quite figure it out because the owners in Portland are so amazing. Well, we bought a property in another state and wanted to convert it to a short term rental. I call the local iTrip and leave message…never heard from them! In another state we were thinking about buying in I called iTrip and the dude tells me he’s going to fire over a bunch of “hot lists”. Never saw one! I started to understand the negative reviews more. So it really all comes down to who the owners are! I’m telling you, the guys in Portland Oregon are off the charts amazing. I’ve talked with 5 others total and they weren’t so good. In fact, I ended up doing a property with a different company, and I never thought that would be possible because of how happy with what they do for us in Oregon.
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