Review Time
Irented through the VRBO site only to find this rental is through a 3rd party iTRIP ST AUGUSTINE and you are not protected by VRBO terms and conditions. We were to arrive the day after Hurricane Milton hit. The St Augustine Police Department posted on social media the night before our arrival: "DO NOT COME TO DOWNTOWN ST AUGUSTINE" with photos of flooded streets and a warning "NO SIGHTSEEING". There were also multiple reports of gas shortages in the area. VRBO said I was entitled to a refund under their policy so I informed the property manager we were not coming. After days of attempting to secure a refund, I discovered this property management company just uses VRBO as an advertising interface and they have their own policies - no refund. I understand a weather event is a hardship for a small business so I offered to split 50/50. No response. I'm sure this is a lovely place to stay, just know you are NOT protected by VRBO at all.
We rented the North Fork Hideaway in Washougal through iTrip. We requested an early check in for the day of our arrival [10.9.24]. We were granted the early check-in of 1pm instead of 4pm for a $60 fee. When we arrived at the hideaway [1pm] the code we were given didn't work. We tried the code given to us in the email multiple times. While trying the code multiple times, we noticed so many insects above the front door and kitchen window. We decided to call iTrip, and the guy we spoke to didn't know much about the property. He told us he would contact someone who did and have them call us. That call back took about 15 minutes. The guy who called us gave us 3 codes to try and the 4th code finally opened the door. We entered the cabin at 1:33pm and there wasn't any apologies given, no customer service at all, just very dry tones. Once in the cabin we were exhausted from the flight in, but we of course toured the cabin to check that everything was good. The place looked just like photos. We were excited for our getaway from Texas. When walking through the cabin, we killed a few insects and bugs. We didn't think anything of it because we're in a cabin surrounded by trees, of course you may come across a couple of outside crawlers. After touring the cabin we begin to unpack. While unpacking, we killed a few more bugs and insects. They looked like the bugs that were above the front door and kitchen window. Again, we didn't think much of it, this wasn't our first cabin in the woods. As time went on, everytime we entered a room or bathroom there was a couple of the same bugs on the wall or shelf or windowsill. We killed a couple spiders in the master bedroom that were too close to the bed for our liking. It wasn't until we started to cook something for a late lunch that it all became too much. We had to kill a couple of those bugs in the kitchen while cooking and they weren't on the floor. At that point, we looked at each other and said, okay, this isn't normal. Again, this wasn't our first cabin in the woods, it was our third. At that point we contacted iTrip. They asked if we had pictures, it didn't cross our minds to take pictures before killing the spiders & bugs. So we took pictures of the bugs outside above the door and kitchen window to show the type that we were continuing to kill inside the cabin. They offered no solutions and told us basically, we're in a cabin in the woods and those bugs are harmless. However harmless, even "harmless" pests can still be a nuisance and impact the habitability of a cabin. We'd been in the cabin about 3 hours and the bug issue started to significantly impact our ability to enjoy the vacation rental and it was still daylight outside. We knew the presence of the bugs/insects in the cabin would get worse once the sun went down. They responded and said, we understand that it's impacting your stay, however we are unable to provide you a refund. If there's anything we can do/provide to ensure your comfort during your stay, do not hesitate to let us know. (Really??)So, we made the decision to leave. In doing so, we knew we would have to change the entire plan of our getaway. We would lose the groceries we paid for for our 5 day trip [$100]. We would have to find a decent hotel, and we would have to eat out for every meal. iTrip did nothing to help ease the impact of the "harmless" seasonal bugs and insects. And we had to blow through our budget by booking a hotel and eating out for every meal.
Cheap furnishings, hard uncomfortable beds, terrible lighting, no overhead lights just lamps and some of them don’t even fully work, sheer curtains on sliding back door provide little privacy for changing, sheer curtains allow morning light in so forget about sleeping in, bathroom vanity is falling apart and missing knobs, shower head is gross, mini fridge hums all the time and makes it difficult to sleep, host provides very little basic needs for your stay, and when I had to evacuate the location due to major Hurricane Milton they refused to issue a refund for the duration of my stay equaling around $1,500.00 even though Airbnb has a major disruption event policy. These people are heartless crooks and should be completely ashamed of themselves. Money hungry and unconscionable and have absolutely NO business being in the hospitality business. 100 percent do NOT recommend. Negative 5 out of 5 stars.
I booked a trip for our family to St. Augustine Florida through iTrip. There were several hurricane warnings prior to our check in date of Monday 10/7/2024. We decided not to risk driving 9 hours with our two kids and two dogs with such heavy hurricane warnings. We cancelled and requested a refund due to the hurricane. Itrip declined the request and said per policy it only refunds if there are evacuation orders. Tuesday 10/8/24, the entire area gets put under evacuation orders. Itrip informs me they will only refund one night-the date the evacuation order was given. We were expected to put our family at risk and stay in the path of a hurricane or lose our money. I would never book a property managed by iTrip vacations again. They are totally unreasonable.
We book a place at Silver Dunes in Destin, Florida. They grossly misrepresent the condo. It was old and not well maintained. For example, the shower door was broken and it would not slide closed. The little things that you would expect was not there, such as coffee, salt and Pepper. But the worst part of it was we found out that we paid over $1000 too much for four days. So buyer beware! Don’t use a company like this. Find where you would like to stay and book directly with them.
Total disaster!! Walked in to a place that was FILTHY and had not been cleaned! There were dead bugs on the furniture, spiders all over the ceiling, the beds were not made, there were towels from the previous guests still on the floor, dirty dishes in the sink. The best part is they refused to give me a refund!! I had to have the weight of AirBNB force iTrip vacations to give me one! Turns out they have terrible reviews online and this happens all the time! Stay far far away from any bookings listed as iTrip! Do your research, look at Better Business Bureau, look at Yelp and google reviews. Read the 1 star reviews this is a scam!
Would like to actually give 0 stars, but that's not an option. My family and I had a trip to clearwater plan for october fourth through october eleventh, and after hurricane helene went through.We got in contact with abby from itrip, to ask if we could get a refund due to the severity of damage done to the island in which we were responded with. There are no refunds for Christmas unforeseeable. Events, and since we booked during hurricane season, we would not be eligible for a full refund. Luckily for us, we actually booked our condo through Airbnb and the host Kevin decided to add eye trip as a host of the property as well. So upon receiving Abby's response and Kevin, the host response that we would not get a refund. I went ahead and contacted Airbnb. The Airbnb customer service member was awesome. She knew the extent of the damage. She knew the restrictions to clear water. She knew the utility problems and said, this is not a problem that Kevin, the host should have never hired a third party property management group that overrides Airbnb's policies. So we were refunded in full. I will never book with I trip and will never book with a host named Kevin in Clearwater again. Be careful who you book with. Make sure you read their policies and if you use I trip. Make sure you get Travel Insurance because they are out for The host themselves. And they do not care about your comfortability or your safety. JUST TO CLARIFY THE RESPONSE TO MY COMPLAINT IS AN ABSOLUTE LIE! THEY DID NOT REFUND MY PAYMENT, AIRBNB REFUNDED MY PAYMENT. BEWARE OF THIS COMPANY. MAKE SURE YOU READ ALL THE FINE PRINT ANDBE VERY CAREFUL.
A recent trip to Charleston, South Carolina was completely ruined related to a misrepresentation of the condition of the property. Construction was happening both in the building and on the beach in front of us and this was not reported in the rental listing The construction on the beach was 24 hours a day with loud heavy, moving equipment and construction lights all night long. Construction in the building made it such that my mother could not leave the unit because the elevators were not working And stairs were very difficult for her. The condo was described as luxury and itself was nice, but I never would have spent the money for a beachfront view only to be immersed in a construction site the entire time I was on my beach vacation. The entire trip was approximately $3000 and Itrip refunded me $260. I Would never use this company and highly recommend you stay far away.
I booked a trip to Clearwater through Vrbo for October. On august 14, my husband had to have emergency surgery for having a piece of metal go through his eyeball and get lodged in the back of his eye. We still do not know if he will regain his vision back. I emailed them August 18, after my husband was finally home from the hospital to either cancel or move our dates further out. The woman, Abby, was extremely rude and unhelpful. She didn’t even acknowledge what happened or even offer some type of compassion. I was 4 days past my cancellation window and 5 days past the date change window. Because of this they refuse to offer me anything. We do not know how many more surgeries he will have or when they will schedule surgery. I’m out $800 now. I’m completely sickened over the lack of professionalism and empathy.
We walked into our iTrip rental in Sarasota and it smelled like the inside of someone’s shoe. (we were told that was because no one had been there for a month) From dead bugs on the floor to dozens of maggots in the garbage cans to mouse droppings in the cabinets, to broken windows, to a 100% clogged kitchen sink, to caked-in dirt on the vents & window wells to moldy grout to a nonfunctioning rusted out grill, it was awful top to bottom. We immediately wrote w accompanying photos and asked for a refund. The manager offered to move us to a different place, but we would have needed to pay more money, money which we do not have. They did fix the clogged sink after two visits, one by a handyman, then a licensed plumber. They sent a cleaning service, but the place needs a deep cleaning, not just a ‘spray and wipe’ which is what the cleaners informed me that they do. I wish I could show you photos. They sprayed for insects, but that did not completely stop them. We would open a drawer to see scarab beetles running among the flatware or dead inside a pot. We washed our linens and moved the musty stuff to a different closet, but the two area rugs smelled. We were swarmed by mosquitoes and flies in the back yard. They claimed to have had an inspector check this place b4 we arrived. If that is true, their inspectors have no vision or sense of smell.Do not stay here. Do not rent from iTrip.
Claim your business profile now and gain access to all features and respond to customer reviews.
iTrip: The network of professional short-term rental managers. The iTrip team offers worry-free and affordable booking for vacation homes and short-term rentals in more than 100 destinations. Visit iTrip today to book your dream vacation!
bdpaids.online
viisi-expats.nl
bluecross.ca
ultra-investments.com
coinlabelvest.com
haanaa.com
bullionvault.com
eventsured.com
marinerfinance.com
mtrading.com