Review Time
I am delighted to share my consistently positive experiences with ITrip Vacation Rentals, and it's safe to say that they have become our go-to choice whenever we travel to Oregon. ITrip has consistently provided exceptional service, making each trip to this beautiful state even more memorable.As loyal customers, we have come to rely on ITrip Vacation Rentals for their seamless and user-friendly booking process. Their website offers an extensive array of vacation rental options in Oregon, making it easy to find the perfect accommodation to suit our needs and preferences.One of the standout aspects of our relationship with ITrip is their unwavering commitment to communication and customer satisfaction. From our initial inquiries to the day we check out, ITrip has been consistently responsive and helpful. Their prompt responses to our questions and concerns have not only reassured us but have also added to the overall positive experience.Of course, the properties themselves continue to impress us. The vacation homes we have rented through ITrip have always been impeccably clean and well-maintained. It's evident that both the property owners and ITrip take great pride in providing a high-quality experience for their guests. From fully equipped kitchens to luxurious bedding and breathtaking views from the balcony, every detail is thoughtfully considered, making us feel right at home.In addition to the fantastic properties, ITrip Vacation Rentals has consistently offered us valuable insights into the local area. Their recommendations for dining, activities, and attractions have enriched our Oregon adventures, helping us uncover hidden gems we might have otherwise missed.In conclusion, our relationship with ITrip Vacation Rentals has grown over time, and we now consider them an integral part of our Oregon travel experience. Their professionalism, attention to detail, and dedication to ensuring our satisfaction have earned our trust and loyalty. We eagerly anticipate our next trip to Oregon, knowing that ITrip will once again help make it an unforgettable experience. Thank you, ITrip Vacation Rentals, for consistently exceeding our expectations and being our trusted travel partner in Oregon!
Thank the Lord for Beaufort County Magistrate Court! Please Google “Beaufort County SC Court Records”Case Number: 2023CV0710400939 Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor. If you vacation with iTrip, please take note of additional rules you will need to follow: 1) Vacuum and sweep floors. If you can’t locate a vacuum or dustpan, notify iTrip in writing and save the evidence.2) Zero Tolerance Trash Policy. Pick up every piece. E.g. For a 5 bedroom, 4 bathroom, 7 night stay for 12 people, 1 sock, 3 bottles, 2 caps and 1 cough drop wrapper is considered “excessive”. 3) Remove any dead roaches that may have died during your stay. Pictures of dead roaches will be used as evidence against you.4) Loading all dirty dishes and adding soap to the dishwasher does not count unless the dishwasher finishes its cycle. If the dishwasher does not complete the cycle (maintenance issue, power cycle, or you just did not enable the unit properly) you will be held responsible. Wait for swishing sounds is the advice we received.5) Photograph all towels upon check-out.6) Video entire rental upon checkout to guard against broken items after you vacate the property. Interesting facts I’ve learned: iTrip believes this is not personal, it is businessiTrip believes their #1 priority is the owner of the home. We feel that vacation (especially when being falsely accused) is “personal”. In my line of work, I genuinely care for my customers and always strive to satisfy them. When visiting the one and only, amazing Beaufort County, I would encourage you to consider other property management companies. Look for a company that shows equal care and attention to both home owners and visitors. We have vacationed in Fripp Island for over 10 years and have had nothing but wonderful experiences. Please don’t let this review deter you from visiting Fripp! Although we won the case, I actually lost in this deal. While my excessive cleaning fee and court fees were returned, I will never be reimbursed for my travel expenses to court (Lexington to/from Beaufort), 4 hours of vacation and several hours of preparing for court. BUT, if this review helps just one family avoid what we’ve gone through, I’ll consider it a win! Lastly, I really feel with proper coaching and willingness to receive constructive feedback, iTrip could learn from this and improve their consumer experience. Blessings to you and your family!
We stayed here through AirBnB. This was the absolute worse possible experience we could have ever imagined. If you have any value in yourself & your time DO NOT STAY IN ANY UNITS OWNED BY THESE PEOPLE!!!! We booked a 3 night stay & the AC went out after the first day. The temperature quickly climbed to over 80 degrees for the duration of our stay. We were offered no refund & had to go through AirBnB management to get any amount out of the extremely disrespectful & unhelpful “host”. If we could have left we would have. Save yourself the misery & book somewhere else. Also small issues to note were : a very uncomfortable mattress with a loud squeaky bed frame, dirty walls, a dryer vent that had probably not been cleaned in months, very low water pressure in the shower & a dead snake plant. If you book anywhere this host owns I feel sorry for you.
We thoroughly enjoyed our family vacation! The huge cabin was everything we hoped it would be! Plenty of space! Even though it states to bring favorite cooking pots & pans, extra paper goods.......there was plenty of everything supplied to us. Everything was in great working order (hot tub, dishwasher, jacuzzi....) and super clean! Everyone loved the game room with the pool table and air hockey, especially the teenagers! The maintenance property manager came by to help us work the TV and was so very kind. This is a beautiful property snuggled in the Smokies and pet friendly! Very quiet and peaceful! I would highly recommend!
Sadly the Pinellas office of your organization has gone silent although they have asked for information. Once I provided them they stopped answering emails. I went on BBB to read reviews and I don't seem to be the first to have this problem (with mold in the unit and poor customer service). Initially our start of vacation in Sandcastle Penthouse #3 was lovely. However, within about 24 hours our family became sick with Mold Toxicity. We have had mold toxicity before so we know what it feels like right away. This vacation was not only ruined but the next few weeks involved doctors appointments and protocols. We ended up leaving early due to the mold and while packing up found a closet with water damage and mold as well as other areas in the unit. We had seen some concerning areas (ceiling peeling back etc.) upon arrival but didn't think it would amount to what took place. We took pictures and I sent them to a Certified Mold Specialist and he confirmed it was mold. We tried to talk to the manager multiple times when we were leaving but she didn't return communication until a week later after I followed up about 4 times. She admitted there was water damage but also said "there wasn't mold because the ceiling was not wet" which shows a lack of understanding how mold works. She said someone looked at the unit after we left and said there wasn't mold, however she said she didn't know if they were experts. She seemed like she wanted to help and asked me for my doctor's note, which he provided for mass cell activation due to the mold exposure in the condo. My doctor also saw the pics and confirmed mold as well since he treats patients with mold toxicity often and I had to see him after the vacation. After I supplied the letter to the manager she went radio silent. I have followed up twice thereafter and still no response.I am asking for the $3,097.01 that we paid for Sandcastle Penthouse #3. The vacation ended up horrific and the weeks following with doctors appointments and healing were terrible. I am not even asking for money toward the appointments or protocols.I hope someone is willing to do the right thing. Reimburse us for this vacation that took a toll on our health.Thank youUpdate Since Receiving Response from ITRIP:Readers do not trust this company. The response they submitted below is completely untruthful. To clarify, I reached out to them Friday July 21st when we checked out early from our vacation since we were so sick from mold. I then followed up 5 times over the course of the next week. The first time I ever heard back from I TRIP was Thursday July 27th....which was nearly a week AFTER we checked out. I have email confirmation/trails to confirm this. They did not respond at the beginning of our vacation. Nor did they mold test at the beginning of our vacation. Nor did we "decide" to stay the entire week. This conversation they mentioned did not occur. I have emails to prove this with time stamps. We got sick from the unit, and when I called I TRIP they didn't respond for a week. There are pictures of mold and water damage which I also sent to 2 certified professionals, and they confirmed mold from the photos. I TRIP also asked for a doctor's note and I provided and they went silent. This response below is the first time I have heard back from the Pinellas office since submitting the doctor's note they asked for. This is also the first time they have said they will not reimburse the $3000. They have never responded in email or phone call with this info. Reader, please use another company. Read also the BBB reviews. They are so terrible and also mention mold and dirty units. And the responses to those from I TRIP are also wretched. If I would have seen these prior to booking I would have never booked.I know I trip didn't intend my family to be sick, or check out of our vacation early, or go to numerous doctors' appointments after being in their unit. But it happened. And their care and also customer service has been zero, They have even been dishonest, which is just sad that a company would do that.
Don't use itrip bend, just go with anyone else. i booked with them through vrbo, paid, and the next day they cancelled the trip because of a pricing mistake on their end they said. reg the co-owner admitted it but hey, now it's my problem and i have to start all my vacation planning over. thanks, reg! way to take responsibility for your company. what a waste of my time.
House was cute! Had a few issues but nothing to alter our trip to Isle of Palms, SC. It was after our stay that the management company reached out about the key fob being missing. We told them where we had left it (in the seashell filled bowl by the front door). They texted and said they couldn't find it and do I attest that I left it there. I said yes, we read the warnings of the $100 fine and absolutely left it where it was instructed to be left. Minutes later they hit our AMEX. It was then that I went to the web and saw all the bad reviews! Look out. This is not a reputable company!
We rented a unit in Rockaway Beach OR. This was one of the worst places we have ever stayed in all our travels! Supposedly ‘clean’, the floors haven’t been swept (much less mopped) in quite some time! (I know as I had to pick up pills I spilled…) Windows were left open - one had no screen. Window coverings are a combo of mix & match. So many ‘issues’ for something that has potential of being a comfy place! No cold water at the kitchen sink and, the hot water temp is hot enough to brew a cup of tea! Whoever ‘fixed’ this place up needs to go back to trade school! Base moldings are both a mish mash as well as crooked. Paint is missing or peeling from many areas. Why have a king size bed in a room that can not accommodate having a bed that large? (One side is against a side wall and there’s about a foot at the foot of the bed and the back wall!) A cabinet is in the bathroom (holds towels and such) but there’s no toilet paper holder!Why would you place throw rugs on a slick surface without having a gripping fabric underneath? Such a safety hazard!!Maybe having weather stripping around the front door might keep some heat in the unit instead of the constant flow of air from outside. Yes, you CAN see the outside…I guess having a futon as seating is the cheap way to go but at the price of renting these places, a sofa of some sort would be better! All in all, there is no way this place will ever be recommended! I would love to, atleast, get the cleaning ‘deposit’ returned as our unit was definitely NOT clean or in pristine shape!!- - Rebuttal comments… There was NO way to tell anyone though a television was installed, it wasn’t hooked up. There was NO way to alert anyone the windows were open… And why would I even think to check my email when I was busy, driving home? We were the ONLY inhabitants on this property the first night and thought we saw a door open on another unit but couldn’t tell. Again, I would really appreciate my cleaning deposit returned since the unit was not as ‘spic and span’ as you made it out to be!
They're lying. They did NOT come out in person. Also, they were informed with 15 minutes of my arrival (for a 6-day stay), that I was leaving. ~~~~~~~The VRBO property named The Pelican Point, is old and dirty. The VRBO app portrays a sparkling clean home, but it's not. Within 15 minutes of arriving at this property, I informed the property owner (via the app) that I was going to leave. I did leave and had to find other accommodations…which I did…and they were as expected, immaculate.It's been several weeks, and despite extensive communication with VRBO, iTrip, and Expedia, they refuse to refund my money (other than the $232 service fee). I gave the property a bad review, and the property owner gave me a bad review. That's OK, I won't be using VRBO again. I wish I could attach the pictures I took! I sent them about 25 people between VRBO, iTrip, and Expedia. Ultimately, I was told it's up to the property owner to decide who gets reimbursed or refunded. If you could see the pictures, I'm confident you'd agree it was NOT in an acceptable condition when I arrived.
This was our first experience with Itrip Vacations and definitely will be the last. Guess i should have looked at their reviews. We stayed at an apartment on marco island, florida with Mark as our host. The trip went great, it wasn’t until a couple weeks after i’m back home that i notice all these private messages from mark demanding a pet fee to be sent through my email for my service dog i told him i was bringing in the “about your trip”. He never once mentioned or listed any extra fees and why wouldn’t this be taken care of when i booked? Seems extremely unprofessional to hound someone after their trip and ask for a fee that is not through airbnb where i booked this trip. I expressed my concerns and reported it to airbnb and he’s being reviewed. He then left a bad review on my page saying i didn’t do my laundry and follow check out instructions LOL We need to watch out for scammers, clearly itrip vacations needs to verify their employees better. Will never book through them again.
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