Review Time
Wow came here and found that this is apparently a very common problem with this company!! Just read the reviews below and it is shockingly similar to my story!!I wish there was a way to give negative stars. This company contacted us seven days before vacation to let us know that the house had been pulled off the market transferred to a different company. Then they admitted that they had known about the situation for two weeks. They refused to give me the owner's name or the new company's name to try to resolve the situation. They refused to refund our trip insurance money. It was too late to cancel the golf cart and they refused to compensate us for our expenses there as well. Kathy's total lack of professionalism and uncaring attitude that she disrupted a trip that was planned for almost a year is beyond my comprehension. I would stay away from this company at all cost
This is the WORSE UNETHICAL company you can ever work with! They are CHARLOTTE ITRIP absolutely NASTY!!! I was going to list my properties with them and they are not only unprofessional but very abusive verbally, and with your property. Marco comes across as nice friendly and “happy” HE IS NOT! He flips! He entered my property that he did not have permission to access while I was in bed with my door closed!!!He came into the separate upstairs unit that he had “no permission” to do and opened my bedroom door where he found me undressed in my bed to my surprised!! Who does that???This is absolutely unacceptable when I told him and his narcissistic wife Mary to cancel the downstairs unit and told them to please not come back to my property without my authorization!!They broke in and entered the property and went around the back downstairs and damaged my door and exchange locks that did not match my original lock.Totally unprofessional claimed they had cleaned the downstairs and that they were owed 600 dollars when I found their own hairs in the toilet of an used vacant unit that was NOT EVER cleanned as MARY his wife claims to clean when SHE DOES NOT!!This people and company are NASTY. If you like more details and pictures of how they damaged my property and their nasty emails, text and voice mails don’t hesitate to contact me I’ll be glad to share.I have also spoken to other hosts that unfortunately dealt with them and the stories are a nightmare!!! HORRIFIC!!Stay away from nasty people where you don’t even know who is the real owner husband or wife! Or maid. They do not have profesional photographers either! Don’t trust them. There are many professional companies. BEWARE! STAY AWAY AND HAVE YOUR ATTORNEY READ THEIR UNILATETAL CONTRACTS!!!!!!!!!!!!!!!!!!
Is there an option for -10? Do not book with this company. I rented a unit via VRBO not knowing what I would find. Well what I found was black mold and dead bugs and hair in the fridge and a stained box spring and an overall dirty environment. They said they could fix the problem by cleaning the unit, which they did. It still smelled awful, you can't paint over mold! They refuse to give me a refund. STAY AWAY FROM iTrip! It should be "iRip you off"!
We booked a house in watercor Florida. Listing said 4 minute golf cart ride to beach it was more like 20 if you wanted to park and enjoy beach. Golf cart had two broken seat belts. Parking brake did not work. Brakes had to push all the way to the floor. Shower in up stairs bathroom leaked into living room. Ice maker made 6 pieces of ice every 3 hours. Grill would not light with using a lighter. Which is super unsafe with a gas grill sitting next to the drive way with cars. Sofas were dirty. Black marks all over the wood floor. Non matching paint everywhere. Coffee maker messed up. And sitting on porch smelt like dog waste. 47 Red Basil Drive. Do not rent. Hope owners know. This company sucks. Filled dispute with credit card company for a refund.
They called me 3 days before my vacation to tell me the house I reserved 3+ weeks prior was sold and my reservation would have to be canceled. They offered me 2 other properties of theirs to choose from, both not even close to what I had reserved. To their credit, they did refund me but left me scrambling to find a new place to stay. Their “general manager” Debi was extremely unprofessional (couldn’t send me a PDF receipt of proof of refund, only a photo of her computer screen) and seemed like she could not have cared less about the situation they put me in. Avoid!
I tried to book a house through furnished finders and they changed the price at the last minute from 2500 to 6000 a month. Then I went to their website and found multiple other people already had this house booked for various dates during my stay. If I had gone forward I guess they would have canceled everyone else's bookings. These guys are not to be trusted. ***update***After they left the reply I feel the need to mention that only after they tried to remove this review multiple times, first by saying I never tried to book and trustpilot found in my favor, then they tried to say the review was defamatory or had hate speech in it. Trustpilot again ruled in my favor. So even the reply to my review was misleading.
Got a call from itrip the evening before our morning flight to be told that they had double booked our rental in FL. No apology for their mistake just a comment of "they don't know how it happened". We flew to FL not knowing for sure we would have a place to stay. Got a text once we had already arrived that we could not have the unit we reserved but had been assigned another (lesser) unit. We were NOT happy with this unit but had little choice. Wish I could post photos here...lots of black mold in kitchen and bathroom and on air conditioning vents - concerns about air quality with so much black mold in vents, old broken furniture, on and on with issues. When I expressed our dissatisfaction with the relocation , again, no apology but I was told that I should be grateful because they had to move another renter completely off the property and I should "let it go". When I inquired about a refund for the difference in cost between the units I paid for and the one I was moved to... no reply, no refund. So.. if you want to pay good money up front for "maybe having a place to stay" and "maybe having a clean/safe place to stay", and "maybe " not being charged for a unit you don't get to stay in ... go ahead and roll the dice. Otherwise, I would recommend using a different property management company.
Unfortunately, this trip was less than ideal. Check in was Friday at 4pm, but we had not booked the reservation until after that, at about 6pm. We arrived at the unit on Saturday around 1am. When we got in bed, we were greeted by small black hairs all over the sheets, pillows and floor. It was obvious that this unit was not cleaned thoroughly, if at all. When we woke up, we went about our day enjoying the beach. When we arrived back to the unit around 5:46pm, I went to bathe my kids and realized there was red mold in the bathtub. I had a missed call from 3:20pm, a voicemail and an email from 4:14pm from iTrip’s office (which seems to be run by Price Morgan), the host of the unit. I saw the email, immediately called the unit manager, Mary, who did not answer. I listened to my voicemail, and to my surprise, they were planning to show the unit in the middle of our trip on Sunday at 1pm. On the voicemail, Mary said it was completely up to me and should only take about 5 minutes. I brought up via text that this was inconvenient as we had 2 toddlers who need naps, the tub was moldy and the hairs all over the bed. There was no response from iTrip until Sunday, the day of the showing. I had multiple calls with iTrip on Sunday to let them know that this was absurd. If they had a showing, this unit should have been blocked off. Emily from iTrip told me “Per the agreement you signed, we only have to give you a 24 hour notice.” It was less than 24 hours, FYI, if you want to play these games. She made it clear at that time that I could not decline, and it was not up to us, and now it was going to take 20 minutes. She went on to say they had been trying to reach me about this since Friday afternoon (keep in mind, I booked at 6pm on Friday and there was NO discussion about a real estate showing.) I called them out, said that was not true and we do not consent. She went on to tell me the only way it can be resolved is by allowing the showing and then someone can discuss my concerns with me. We begrudgingly agreed. I decided that all of this sounded like BS and there is no way this is Airbnb’s policy. I called Airbnb who informed me that this was a complete violation of their privacy policy and hosts are NOT allowed to schedule showings while the room is booked through Airbnb. I called iTrip back to inform them of this, and Emily apparently did not know how to work a mute button, because I heard her when she put the phone down to say “she is now rejecting the showing and says this is against Airbnb’s privacy policy.” I told her that I could hear what she was saying, the call disconnected. After multiple calls, iTrip and I ended up landing on the agreement that the host would refund $100 back to us for the inconvenience of the showing, having to rearrange our day, clean up the unit and having to vacate the unit, as well as $245 refunded for the cleaning fee since the unit was 100% NOT clean in any way. We agreed we would be out of the unit at 12:45 and would return after an hour. At 12:41, 4 minutes before we were to be out, after we had rearranged nap times, cleaned the unit, vacuumed, did the dishes, etc., Emily at iTrip called to let me know the showing had been cancelled. If you have toddlers, you know how difficult being ready on time is, changing naps, etc. Additionally, they would only refund $245 for the cleaning fee, have not seen that refund yet. Our entire trip was ruined dealing with their disaster. Price Morgan/iTrip is a liar. They wanted to cover themselves since they had made a mistake with scheduling a showing and renting out the unit on Airbnb. They had flyers all over the unit stating this unit costs over $500,000, which i am sure is why they were so pushy about us letting them do it. Airbnb should be ashamed to have these kinds of hosts on their site. If they attempted to bully us into it, I can assure you there have been more and they have gotten away with it as they were FAR too confident. To reiterate, there was no mention of the possibility of real estate showings on the Airbnb listing, since this is against Airbnb’s privacy policy. And as I see they’re trying to claim some of these are not “genuine experiences” - Cierra Wheeler, The Commodore #903 confirmation 4114769
Let me start by saying - yes they were right, it’s in the contract BUT I didn’t want to cancel my booking just change dates due to my companions vacation request being revoked. Daytona Beach - Same room, less popular time (january 2025 from December 2024 - both long ways off). But nope it’s in the contract - no changes allowed, so I lost my deposit of $100 ($140 Canadian). So they got my $100 but they won’t get my rebook and get another $900.00. I’m going elsewhere. So before you book - make 100% sure life isn’t going to happen or buy their overpriced cancellation insurance
Completely untrustworthy. I reserved and put down a deposit on a property in November. Two months later, iTrip informed me the property was "no longer available" without further explanation. To accommodate them, we agreed on another property for the same dates. Then, two months later, was informed iTrip would not honor those dates. Their "reason" was that I had not "fully confirmed" the second substitute option they provided. When you have over $1400 in my deposit, and send me a text message confirming the substitute rental, that rental is confirmed. The "fix" they offered was for me to consider a third property. Nope. Be careful when using VRBO or AirBNB that they aren't funneling you to iTrip. They're the worst.
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iTrip: The network of professional short-term rental managers. The iTrip team offers worry-free and affordable booking for vacation homes and short-term rentals in more than 100 destinations. Visit iTrip today to book your dream vacation!
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