japancandystore.com

4.2
4.2 Based on 508 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

508 Reviews

5 Star
67%
4 Star
14%
3 Star
4%
2 Star
3%
1 Star
12%

Filtered Reviews

Filter Reviews

Review Time

MC55
Frustrated with Lack of Communication

I usually don't write reviews, but it appears that only those who post here receive any responses. Other methods of communication seem pointless. I placed an order on 12 November after previously using the service for a subscription, although it was a while ago. At the time of my order, there was no indication of a warehouse relocation or shipping delays, just the usual email stating a two-week timeframe. One of my items was shipped quickly from Singapore, but the rest are missing. After sending two emails, I've received no response and still have no items, while they continue to promote a 50% off sale for the holidays. I have no option but to initiate a chargeback since I have no idea if my items will ever be shipped, nor can I get any information about a refund for the items that haven't shipped.

1
Date of experience: Dec 28, 2025
Emil Clark
Disappointing Experience with My Order

I placed an order for snacks and candy as a Christmas gift for my daughter. Despite paying, I received no shipping information. I attempted to contact the support team through email and messaging, but received no replies. Extremely poor customer service.

1
Date of experience: Dec 24, 2025
HB84
Terrible experience with this seller.

I placed an order for snacks from this seller on November 26th, and I have yet to receive any updates. I attempted to contact them twice — no replies, no explanations, nothing at all. This situation is utterly unacceptable. It's alarming for a company to take customers' money and then vanish without a trace. It feels like a scam, and I deeply regret having trusted them even once. Save yourself the trouble and steer clear of this store. They fail to deliver, do not communicate, and clearly do not care about their customers.

1
Date of experience: Dec 08, 2025
Tara
Still waiting for my package after several days

I have not yet received my package, which I ordered on Saturday, November 29th, and I haven't gotten any shipping updates. I made this purchase for professional needs and reached out via social media and email due to my worries about the delivery timeline, but I have not received any response. Given the positive reviews the company has, I find it surprising how slow they are to respond to customer inquiries. I hope this situation gets sorted out soon, especially since they seem to have addressed prior warehouse issues. If necessary, I am open to discussing alternative shipping methods to ensure timely delivery of my package.

3
Date of experience: Dec 06, 2025
Andrés Ortega
Delicious candy

Delicious candy

5
Date of experience: Nov 30, 2025
Becki Powell
Worried about my order

I haven't received my package yet, which I ordered on Saturday, November 29th, and there's been no shipping update. I made this purchase for professional reasons and reached out through various channels out of concern for timely delivery, but I haven't heard back. Given the positive reviews about the business, it's surprising how slow they are in responding to customers. I hope this gets sorted out, especially since they seem to have addressed previous warehouse issues. I'm open to discussing alternative shipping options if that would help.

3
Date of experience: Nov 29, 2025
DarkHypnoZ_28
Great candy platform

4
Date of experience: Nov 29, 2025
Jane Taylor
Fantastic online store!

I love this online store; they offer the best sweets and treats! The prices are also very good. I would appreciate more variety and larger packaging for snacks, as I feel the portions are a bit small. Other than that, I really enjoy shopping here for the delicious treats they offer.

5
Date of experience: Nov 26, 2025
Kirstin Lewis
Order never arrived

I never received my order from August. They informed me of delays due to warehouse issues. Every time I followed up via email, they promised to address it soon, but it’s been almost four months now. They really shouldn’t accept orders while relocating. I wouldn’t recommend them; it's very unprofessional.

1
Date of experience: Nov 26, 2025
ToxicCheese36
Quality candy experience

I've had good candy from here a couple of times before.

5
Date of experience: Nov 23, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More