Review Time
I deal with mental health challenges and have rarely left my house for years. However, since I got my new bike, I've been getting outside every single day. I've already covered around 500 miles, and it's been nothing short of incredible and completely hassle-free. The bike is very comfortable and feels incredibly sturdy. I reached out to the support team with a question, and they responded within about an hour, which I found impressive. Given the price and the quality of this bike, I couldn't be happier. Thank you for this amazing experience!
This has truly been one of the worst buying experiences I've encountered. Upon receiving the bike, I had to replace the motor, and the display screen has never functioned since I got it. Six months later, the battery failed, and they attempted to deny me a replacement. I'm still waiting for the new battery and am considering taking them to small claims court. This has been the most frustrating experience with a company, and I wouldn't recommend them to anyone. They seem indifferent to the issues once they have your payment. I paid $60 for shipping for the new battery, and now they have both my money and the battery. Please reconsider your decision before purchasing their product.
Do not buy. They do not stand behind their product. A warranty claim will only frustrate you and waste your time. It took me 5 days and multiple correspondence (5 hrs. Of my time) to learn my warranty was 6 months not a year. Why buy what didn't last to begin with? Ask yourself.
I will start by saying thank you!!My customer rep. Mrs. Doris was more than kind and the upper Mgt. listened. We are in our 60's and to say we might have misunderstood could be a under statement, lol! Never the less we were treated with understanding, kindness and compassion. Mrs. Doris thank you again for doing your best to retain a dying profession, "Customer Service" Job well done! We have went over 12 miles so far and my wife and I are truly happy with choosing Jasion as our ebike. Now, constructive criticism, only in the website advertising. The promotion items "free" should not be listed along with the "add item buttons", just a suggestion. Maybe, my age dont clarify to well, lol! The bottom line... We love our ebikes and we know we love our customer support from Jasion. ☆☆☆☆☆ all the way, keep it up!
I ordered two bikes from Jasion Bike in June of this year for my wifes birthday in July. Both bikes were out of stock and came months after I ordered them, missing my wifes birthday. One of the bikes works fine but the other one does not work at all. I immediately contacted Jasion Bike and they have been giving me the runaround for months. They had me trouble shoot several things and then they said it was probably the motor. They tried to send me a new motor, but it was out of stock and took months to arrive. When it showed up, they expected me to be a bike mechanic and get the new motor and wheel installed. It was not easy, but got it done, and it still did not work. I reached out to Jasion Bike again and they said it may be the controller so they sent me one of those. Miraculously it was in stock and I figured out how to install it but again, the bike does not work. They keep trying to send me little parts and pieces to fix this bike that is clearly not working. So I asked for them to send me a new bike and I would return the broken one. Their response "we are sorry you are outside of your return window". I am only outside of the return window because the bikes and the motor arrived late and they have been sending me down a rabbit hole trying to fix it myself. DO NOT BUY A BIKE FROM THIS COMPANY. THEY ARE TERRIBLE AND SCAM ARTISTS. STAY AWAY!!!!!!
I received my new Jasion Thunder ebike very promptly after placing my order. The bicycle was packed very well. Assembly was easy and very intuitive. The quality of Jasion's product shines through. Riding is so much fun. Smooth with plenty of power. I would reccomend their product to anyone. Just a great product.
Got the X hunter combo deal! Delivery within a few days. Packaged well. Easy straight forward assembly. Bikes look great and are easy to ride. Customer service is friendly and responsive. Looking forward to many miles of comfortable trail riding on our Jasion Bikes.
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Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.
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