Review Time
My recent experience with JCT600 Cupra Leeds was the worst I've ever had.
First of all I was led to believe I was receiving a special discount as a returning customer, only to discover later that the same discount was available across all Cupra dealers, with some offering even larger discounts. This lack of transparency felt deceptive.
More concerning was the unauthorised hard credit search carried out by VW Financial Services on instructions from JCT600. I never gave consent or signed any paperwork to authorise this search.
The sales team overlooked the standard practice of obtaining authorisation before conducting a credit check, which has now negatively impacted my credit score and breached my privacy.
I am now having to take this up directly with VW
Financial Services to have this unauthorised search removed from my credit file! No apology or offer to help correct their wrong doing from JCT600.
The overall handling of my complaint was totally disgusting! The company took no responsibility for anything they did or the serious concerns raised. Dismissive and arrogant all the way!
I will never deal with JCT600 again. You have lost a once loyal customer!
My recent experience with JCT600 Cupra Leeds was the worst I've ever had.First of all I was led to believe I was receiving a special discount as a returning customer, only to discover later that the same discount was available across all Cupra dealers, with some offering even larger discounts. This lack of transparency felt deceptive.More concerning was the unauthorised hard credit search carried out by VW Financial Services on instructions from JCT600. I never gave consent or signed any paperwork to authorise this search.The sales team overlooked the standard practice of obtaining authorisation before conducting a credit check, which has now negatively impacted my credit score and breached my privacy.I am now having to take this up directly with VWFinancial Services to have this unauthorised search removed from my credit file! No apology or offer to help correct their wrong doing from JCT600.The overall handling of my complaint was totally disgusting! The company took no responsibility for anything they did or the serious concerns raised. Dismissive and arrogant all the way! I will never deal with JCT600 again. You have lost a once loyal customer!
Trying to talk to Audi Sheffield about loss of connection to the app in my Audi Q4. Called 6 times over a week and each time told somebody would call me back. Why would you even insult a customer by taking their contact details and then not even bothering to make contact. It's pretty much as bad as customer service can be. My company spent £65000 on this car and due a change next year. Will see what BMW and Mercedes have to offer.
Took our car with a engine management light in boston audi. Paid £150 for a diagnostic check. Was told it needed a g648 sensor and was quoted £480.60 to do it. I wanted a second opinion so got the car back and had a diagnostic check done by a audi master technician. He said nothing wrong with the sensor and all that needed doing was a glow plug replacing which is causing an engine management light and stopping the car from regeneration of the exhaust system. Very poor from jct600 boston audi. Do not take any car here
Really unreliable company. Had our Peugeot 5008 6 days and an engine fault came on. No rush to collect the car, no courtesy car given or even offered. Had to call them daily and sometimes they don’t even answer. Said they drove our car everyday when in the garage and could find no fault. Have given us the car back & after driving for less than an hour the engine light comes back on. 30 day warranty was tried to be breached so we would have to pay for a car we haven’t even had for more than 6 days. Really poor and will not be using them again and neither will the people I know.
Outstanding service from John, I was looking for a Golf R-line for some time when I came across JCT600 Boston,I gave them a call and went over some details explaining I live in London and could I get a video of the car and wanted any marks to be pointed out to help make a decision on whether to view in person. John did the video and I have to say it was great , my mind was set and put a deposit down to view the following weekend.On arrival the car was well prepped waiting to be test drove which of course I did and was an easy decision to purchase the car. Would definitely recommend this dealership.
Had a poor service at the York branch. After our car had been returned (faulty actuator), my driver side door opened without warning whilst manoeuvring in a car park. This is despite a conversation about this recall fault being discussed during the initial booking call. Unsafe and poor customer service.
Purchased a van from JCT600 recently along with delivery by transport, twice this was delayed and no one contacted me to let me know until later in the day, third time lucky delivered at 5.30pm so to dark to check over!!Now I find that it should have been serviced as they’ve sent me an email saying service due!I’d think long about using this company before purchasing,
I had a very disappointing and stressful experience with JCT600 Castleford that I feel others should be aware of.I found a BMW 530d Touring on AutoTrader and called to check availability. I spoke to Mandy on Sunday afternoon, who confirmed the car was available and sent me a video of it. I was happy to proceed and planned to travel down on Monday to buy the car, assuming everything was as described.I provided my car details for part exchange and specifically asked if the BMW could be reserved. Mandy told me it was not possible to reserve the car in the system because someone previously had reserved it and disappeared — however, she assured me multiple times that the car was reserved under my name.On Monday morning, Mandy called with a part-exchange valuation. The offer was low, so I explained I would sell my car to Webuyanycar instead and then buy the BMW outright. Before doing this, I again asked if the BMW was definitely reserved for me, and once again I was told clearly that the car was mine.Based on this assurance, I:Bought a train ticket from London to CastlefordDrove to Webuyanycar to sell my vehicleWhen I was literally 200 metres away from Webuyanycar, I received a phone call — not from Mandy, but from her manager (I believe his name was Ryan). He asked if I had sold my car yet and then told me not to sell it, saying there had been “confusion” and that someone else had reserved the BMW the night before.This completely contradicted everything I had been told previously. After being asked to wait for an update, I later found out the BMW had already been sold to someone else.I was extremely frustrated and disappointed. This situation could have left me without a car, and it only didn’t because of luck. I later received a message saying they would refund my train ticket, but several days later I still have not received the money.A few days after that, the manager called again saying the BMW was “back for sale” because the buyer supposedly couldn’t afford insurance — which did nothing to rebuild trust after the way this was handled.Overall, this was very poor communication, broken promises, and unprofessional handling of a serious purchase. I travelled, spent money, and made decisions based entirely on assurances that turned out not to be true.I would strongly advise anyone dealing with this dealership to get everything confirmed in writing and not rely on verbal promises.
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