jdsports.ca

Warning for potential customers before placing an order.

I want to share my experience to inform others before they make a purchase. I ordered and paid for two football jerseys intended as Christmas gifts. The order confirmation and tracking indicated that both jerseys would be in one package, but upon arrival, only one jersey was included. The customer service response was painfully slow, and after waiting for a long time, I was informed that the shipping provider had denied their claim, leaving me with no resolution. This situation is unacceptable. The issue was clearly a packing error by the seller, not the fault of the shipping provider. Despite having paid in full, I did not receive the complete order, and the company refused to issue a refund or send a replacement for the missing item. Instead of accepting responsibility, they deflected blame, leaving me without a solution. Overall, this experience was frustrating and disappointing throughout. I strongly recommend that others reconsider before placing an order with this company.

Date of experience: Jan 15, 2026

A Highly Disappointing Experience

This company has proven to be quite deceptive. They have teamed up with a delivery partner, leading to fraudulent practices that affect new customers like myself, as they fail to deliver products and do not issue refunds. I am formally expressing my dissatisfaction with a recent online order that was never delivered as promised. Despite numerous efforts to address this issue, I have yet to receive my order or any appropriate reimbursement. The support team has not provided the necessary assistance, leaving me very frustrated. The online platform seems misleading, and I feel deceived as a customer in Canada. I work hard for my earnings, and I refuse to let my money be taken unjustly. It is unacceptable for any business to keep payment without delivering the purchased items. This behavior is unethical and may even be illegal. I insist on an immediate full refund for the order that was not delivered.

Date of experience: Jan 09, 2026

A Deceptive Company

This company has shown to be quite misleading. They have partnered with a delivery service, resulting in fraudulent practices that impact new customers like me, as they fail to deliver products and do not issue refunds. I am formally expressing my dissatisfaction with a recent online order that was never delivered as promised. Despite multiple attempts to resolve this issue, I have yet to receive my order or a proper reimbursement. The support team has not provided adequate assistance, leaving me extremely frustrated. The online platform appears deceptive, and I feel misled as a customer in Canada. I work hard for my earnings, and I will not allow my money to be taken unfairly. It is unacceptable for a business to retain payment without delivering the purchased product. This practice is unethical and potentially illegal. I demand an immediate full refund for the undelivered order.

Date of experience: Jan 09, 2026

Excellent Customer Support

I placed an order during a sale, but an item was unexpectedly canceled. I reached out to the support team because that item was the main reason for my order, and I only added other items to meet the free shipping threshold. They were able to create a custom cart for me to repurchase with a significant discount and free shipping.

Date of experience: Jan 08, 2026

Refund Issues with a Holiday Gift

I ordered shoes for my son for Christmas, but the wrong ones arrived. I requested a refund and returned them. My son tried them on for no more than 5 minutes to check the size. They refused the refund citing damage. We did not damage them; they showed no wear on the soles and appeared to have been tried on before. Having worked in shoe retail for years, I would have accepted these for a refund. There were no solutions offered, not even store credit. Very disappointed with the service.

Date of experience: Jan 07, 2026

Disappointing Experience

I had a very disappointing encounter with the company. I placed an online order for a pair of shoes on sale, but a few days later, my order was canceled. They claimed my bank account was 'flagged by the system,' despite the payment being successfully processed on the day of the order. They then suggested I reorder the shoes, but by that point, the sale had ended. If you don’t intend to honor sale prices, don’t promote them. This feels misleading and frustrating.

Date of experience: Dec 29, 2025

Frustrating Experience

I attempted to purchase three pairs of shoes, and my payment was processed on the 25th. However, on the 26th, my order was canceled due to alleged fraud. The only explanation provided was that their system flagged it. Customer service responded once and then ignored my follow-ups, refunding my payment without any confirmation or proper communication. After reading other reviews, it’s evident that many customers are facing similar issues, highlighting the poor quality of their system and customer service. A complete waste of time. Avoid this company.

Date of experience: Dec 26, 2025

False Advertising Concerns

There are serious issues with false advertising! The company promoted UGGs at 85% off, and just one day before the sale ended, they canceled multiple orders citing lack of inventory. I have screenshots showing the sizes available, and during my second order attempt, the system said it could not be fulfilled, indicating a failure on their part.

Date of experience: Dec 23, 2025

Prompt Assistance and Great Service

I received prompt assistance and a great response from the support team.

Date of experience: Dec 22, 2025

Exceptional Service

Date of experience: Dec 22, 2025