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Left vulnerable to death by fire/smoke. No action being taken. I have been in a new build property for nearly 2 weeks and have been left with a defective or intentionally bad designed door which breeches 3 fire safety building laws. Despite multiple complaints and phone calls I am still unable to receive any action. I am sleeping with my door ajar at night because I don't feel safe or reliable in exiting my front door. The mechanism sticks and the housing say "it is spring loaded so you have to push/pull as you unlock". Even if this worked smoothly it would still break the fire safety protocols of a door being reliably operable and opening immediately. If I had a guest and they don't know the nuance of the door they would die. This is completely utterly drastically irresponsible from the landlord and what they keep doing is referring it to the contractor who built the properties because that is their protocol for the first 12 months. The problem here is the contractor has fit the door as the type they were told so refuse to do anything. Jigsaw just keep referring back to the contractor. I am beyond stressed and depressed with the situation and feel my life is in actual danger. I cannot leave or return stress free to my property. I draw your attention to the following legal obligations, which apply to this situation:.The Building Regulations 2010 – Requirement B1: Means of Warning and Escape> “The building shall be designed and constructed so that there are appropriate provisions for the early warning of fire, and appropriate means of escape in case of fire from the building to a place of safety outside the building capable of being safely and effectively used at all material times.”Approved Document B: Volume 1 – Dwellings (2022 edition)Section 2.10 (Page 36):> “All doors on escape routes should be readily openable. Doors on escape routes should not be fitted with locks requiring the use of a key. […] The mechanisms should operate reliably and be operable under all conditions likely to be encountered in a fire situation.”Despite this, the current door mechanism is not reliably operable, and in its present state would not comply with these requirements.Regulatory Reform (Fire Safety) Order 2005 – Article 14(2)(f):> “Emergency doors must not be so locked or fastened that they cannot be easily and immediately opened by any person who may require to use them in an emergency.”The fact that the door intermittently fails to open effectively constitutes a breach of this legal obligation. The fact that the doors are noted to be 'spring loaded' and require massive force to push or pull before the lock will release is a serious breach of this since I would not expect any guest of mine to know the nuance of the door and it does not open immediately as stated in this clause.
6 months of living in a studio, Jigsaw Homes, Chester area. Promised a cooker , nope! My place has been empty for a while, however, I still needed to do some work on the place Has not been repainted, cleaned, wiping cobwebs off the walls etc., the list goes on. Complaints are not dealt with in the correct time, manner or efficiency.
6 months of living in a studio, Jigsaw Homes, Chester area. Promised a cooker , nope! My place has been empty for a while, however, I still needed to do some work on the place Has not been repainted, cleaned, wiping cobwebs off the walls etc., the list goes on. Complaints are not dealt with in the correct time, manner or efficiency.
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
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