jigsawhomes.org.uk

4.1
4.1 Based on 310 reviews

Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live succe...

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Average Rating

4.1

/
5

310 Reviews

5 Star
72%
4 Star
5%
3 Star
0%
2 Star
2%
1 Star
21%

Filtered Reviews

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Kelogg_z
Renting with Jigsaw

All members of the team were polite and helpfull at every stage of the process.From the initial bid to signing the tenancy agreement staff at Jigsaw made sure that I understood what was being discussed and gave advice on where I could get help with a range of issues.Going from sofa surfing to having my own place has removed a lot stress and worry from my life.

4
Date of experience: Jun 27, 2025
Brock Taylor
Jigsaw is part of a cartel borderline criminals

This housing association is part of a cartel and borderline criminality in they way they treat their residents. Beware the shared ownership model it is weighted entirely towards Jigsaw to take as much money from you as possible alive and when a resident passes away they hang around like Jackals to feed in the estates carcass! My aunt did not know when she signed up to their scam operation that they would on her passing make it very difficult to sell her flat and definitely she did not know that they would swoop in and take a ridiculously large percentage from the sale. The property sold on a 50/50 equity for £100k for her estate and Jigsaw waited until completion to declare via our solicitor that they wanted to take £23k in fees based on some small print for doing nothing at all! My aunt paid them a service fee for 20 years and this stealth kick in her memory was totally unexpected. They are a disgusting organisation no better than timeshare con merchants. Avoid both Jigsaw homes and shared ownership if you can because it's an operation for funding overpaid senior managers who do not deserve to benefit from vulnerable peoples estates. By the way they will just sit smuggly behind their terms and conditions, the light is shining on this industry and it needs stronger caps and regulations. I will be reporting them to the Ombudsman and the press as a point of principle to hopefully help other people avoid this legalised crime syndicate.

1
Date of experience: Jun 27, 2025
Orion Carter
Jigsaw is part of a cartel borderline criminals

This housing association is part of a cartel and borderline criminality in they way they treat their residents. Beware the shared ownership model it is weighted entirely towards Jigsaw to take as much money from you as possible alive and when a resident passes away they hang around like Jackals to feed in the estates carcass! My aunt did not know when she signed up to their scam operation that they would on her passing make it very difficult to sell her flat and definitely she did not know that they would swoop in and take a ridiculously large percentage from the sale. The property sold on a 50/50 equity for £100k for her estate and Jigsaw waited until completion to declare via our solicitor that they wanted to take £23k in fees based on some small print for doing nothing at all! My aunt paid them a service fee for 20 years and this stealth kick in her memory was totally unexpected. They are a disgusting organisation no better than timeshare con merchants. Avoid both Jigsaw homes and shared ownership if you can because it's an operation for funding overpaid senior managers who do not deserve to benefit from vulnerable peoples estates. By the way they will just sit smuggly behind their terms and conditions, the light is shining on this industry and it needs stronger caps and regulations. I will be reporting them to the Ombudsman and the press as a point of principle to hopefully help other people avoid this legalised crime syndicate.

1
Date of experience: Jun 27, 2025
Renting with Jigsaw

All members of the team were polite and helpfull at every stage of the process.From the initial bid to signing the tenancy agreement staff at Jigsaw made sure that I understood what was being discussed and gave advice on where I could get help with a range of issues.Going from sofa surfing to having my own place has removed a lot stress and worry from my life.

4
Date of experience: Jun 27, 2025
KA63
Moving in was quick, Michelle was helpful

Within a month I was able to move into my new build with no issues or bumps. Michelle was helpful from start to end. Looking forward to my journey with Jigsaw hoping for the best

5
Date of experience: Jun 26, 2025
KB32
Moving in was quick, Michelle was helpful

Within a month I was able to move into my new build with no issues or bumps. Michelle was helpful from start to end. Looking forward to my journey with Jigsaw hoping for the best

5
Date of experience: Jun 26, 2025
Byron
Katie Woods was so helpful

Katie Woods was so helpful, I feel she went above and beyond for me. It has been a stressful journey but with the right result in the end for me.

5
Date of experience: Jun 18, 2025
Richie Kelly
Katie Woods was so helpful

Katie Woods was so helpful, I feel she went above and beyond for me. It has been a stressful journey but with the right result in the end for me.

5
Date of experience: Jun 18, 2025
Stewart Bell
Simon from Gigsaw was amazing

Simon from Gigsaw was amazing. Helped me through out the whole process. Simon took his time to show me and explain to me everything. With it being my first council property I had a lot of questions and Simon was kind and patient enough to answer everything I have asked about. Very happy with the service I have received 🙂

5
Date of experience: May 18, 2025
Jonnie Patterson
Simon from Gigsaw was amazing

Simon from Gigsaw was amazing. Helped me through out the whole process. Simon took his time to show me and explain to me everything. With it being my first council property I had a lot of questions and Simon was kind and patient enough to answer everything I have asked about. Very happy with the service I have received 🙂

5
Date of experience: May 18, 2025

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Business Details

  • Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.

    Our vision: We want everyone to live successfully in a home they can afford.

    Our mission: Creating homes. Building lives.

  • email info@jigsawhomes.org.uk
  • call 03001111212
  • language https://www.jigsawhomes.org.uk

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