Review Time
Katie was very helpful from start to finish. Provided me with all information I needed and talked me through the process of becoming a new tenant. No complaints at all with Jigsaw. Once moved in and energy provider was transferred they had an engineer at my property within 24 hours to reconnect my gas supply.
Katie was very helpful from start to finish. Provided me with all information I needed and talked me through the process of becoming a new tenant. No complaints at all with Jigsaw. Once moved in and energy provider was transferred they had an engineer at my property within 24 hours to reconnect my gas supply.
Despite me self harming due to this women she failed to recognise this and put in no support. As a vulnerable adult I was very concerned. She also failed to recognise that I was placed under this restriction covertly which is a breech of my human rightsDear Appeal – Restricted Contact ConditionsI am writing to you following your request to appeal the company’s decision to apply our Unreasonable Behaviour Policy restricted contact conditions.Your appeal has been passed to me as a senior manager not involved in the original decision to apply our policy.In reaching a decision regarding your appeal request, I have reviewed all necessary correspondence in relation to the decision to restrict contact and heard your appealduring our online meeting on Friday 11th April.As a responsible employer, Jigsaw Homes has a duty of care towards its staff and will take action where necessary to protect them. Your contact REMOVED is having a negative impact and causes him distress. During our meeting you admitted that you have been challenging and difficult and also repeatedly refused to abide by any contact restrictions put upon you, specifically in relation to contacting.Based on the evidence provided, my decision on your appeal is, therefore, that the current contact restrictions should remain in place. These restrictions should have no impact on you as there is no intention on restricting access to the service.By way of a reminder, the restrictions are as follows:1. All communications must be respectful and courteous2. You must not contact the REMOVEDdirectly or copy him into any correspondence.3. You must not make derogatory comments REMOVED Manager when contacting the company.4. Non urgent contact should be directed to either our Connect Team by telephone or email to either Telephone: 0161 331 2000 Email: Date: 24th April 20255. There will be no contact restrictions on customers reporting emergencies where there is a clear and present risk of harm to persons and/ or of serious damage to property. Urgent or emergency requests should always be directed to our Connect Team by telephone If you remain unhappy REMOVED the outcome of your appeal, you may wish to seek independent advice such as the Housing Ombudsman Service.I also understand that you are unhappy REMOVED my alleged conduct during our meeting so if you would like this to be reviewed as a separate matter by my manager, please provide the recorded evidence from our meeting and this will be looked into.Yours sincerely,REMOVEDREMOVEDJigsaw Homes Group
Despite me self harming due to this women she failed to recognise this and put in no support. As a vulnerable adult I was very concerned. She also failed to recognise that I was placed under this restriction covertly which is a breech of my human rightsDear Appeal – Restricted Contact ConditionsI am writing to you following your request to appeal the company’s decision to apply our Unreasonable Behaviour Policy restricted contact conditions.Your appeal has been passed to me as a senior manager not involved in the original decision to apply our policy.In reaching a decision regarding your appeal request, I have reviewed all necessary correspondence in relation to the decision to restrict contact and heard your appealduring our online meeting on Friday 11th April.As a responsible employer, Jigsaw Homes has a duty of care towards its staff and will take action where necessary to protect them. Your contact REMOVED is having a negative impact and causes him distress. During our meeting you admitted that you have been challenging and difficult and also repeatedly refused to abide by any contact restrictions put upon you, specifically in relation to contacting.Based on the evidence provided, my decision on your appeal is, therefore, that the current contact restrictions should remain in place. These restrictions should have no impact on you as there is no intention on restricting access to the service.By way of a reminder, the restrictions are as follows:1. All communications must be respectful and courteous2. You must not contact the REMOVEDdirectly or copy him into any correspondence.3. You must not make derogatory comments REMOVED Manager when contacting the company.4. Non urgent contact should be directed to either our Connect Team by telephone or email to either Telephone: 0161 331 2000 Email: Date: 24th April 20255. There will be no contact restrictions on customers reporting emergencies where there is a clear and present risk of harm to persons and/ or of serious damage to property. Urgent or emergency requests should always be directed to our Connect Team by telephone If you remain unhappy REMOVED the outcome of your appeal, you may wish to seek independent advice such as the Housing Ombudsman Service.I also understand that you are unhappy REMOVED my alleged conduct during our meeting so if you would like this to be reviewed as a separate matter by my manager, please provide the recorded evidence from our meeting and this will be looked into.Yours sincerely,REMOVEDREMOVEDJigsaw Homes Group
Left vulnerable to death by fire/smoke. No action being taken. I have been in a new build property for nearly 2 weeks and have been left with a defective or intentionally bad designed door which breeches 3 fire safety building laws. Despite multiple complaints and phone calls I am still unable to receive any action. I am sleeping with my door ajar at night because I don't feel safe or reliable in exiting my front door. The mechanism sticks and the housing say "it is spring loaded so you have to push/pull as you unlock". Even if this worked smoothly it would still break the fire safety protocols of a door being reliably operable and opening immediately. If I had a guest and they don't know the nuance of the door they would die. This is completely utterly drastically irresponsible from the landlord and what they keep doing is referring it to the contractor who built the properties because that is their protocol for the first 12 months. The problem here is the contractor has fit the door as the type they were told so refuse to do anything. Jigsaw just keep referring back to the contractor. I am beyond stressed and depressed with the situation and feel my life is in actual danger. I cannot leave or return stress free to my property. I draw your attention to the following legal obligations, which apply to this situation:.The Building Regulations 2010 – Requirement B1: Means of Warning and Escape> “The building shall be designed and constructed so that there are appropriate provisions for the early warning of fire, and appropriate means of escape in case of fire from the building to a place of safety outside the building capable of being safely and effectively used at all material times.”Approved Document B: Volume 1 – Dwellings (2022 edition)Section 2.10 (Page 36):> “All doors on escape routes should be readily openable. Doors on escape routes should not be fitted with locks requiring the use of a key. […] The mechanisms should operate reliably and be operable under all conditions likely to be encountered in a fire situation.”Despite this, the current door mechanism is not reliably operable, and in its present state would not comply with these requirements.Regulatory Reform (Fire Safety) Order 2005 – Article 14(2)(f):> “Emergency doors must not be so locked or fastened that they cannot be easily and immediately opened by any person who may require to use them in an emergency.”The fact that the door intermittently fails to open effectively constitutes a breach of this legal obligation. The fact that the doors are noted to be 'spring loaded' and require massive force to push or pull before the lock will release is a serious breach of this since I would not expect any guest of mine to know the nuance of the door and it does not open immediately as stated in this clause.
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
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