jigsawhomes.org.uk

4.1
4.1 Based on 310 reviews

Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live succe...

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Average Rating

4.1

/
5

310 Reviews

5 Star
72%
4 Star
5%
3 Star
0%
2 Star
2%
1 Star
21%

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shereen johnson
I don't live in Manchester- jigsaws…

I don't live in Manchester- jigsaws homes used to be based in Chorley Lancashire. Since they moved we in chorley area don't exist ! I have taken them to court twice in the past 5 years for disrepair ! They just don't learn the error- of - their - ways. They have too much stock and must be RITCH because the rent is going up yet again. They are really good at taking you're rent . However, they don't do anything for it. They do basic remedial repairs. Some of the workers have potty mouths and are lazy ....

1
Date of experience: Aug 21, 2025
Jacob Wyatt
Joke of a company

Joke of a company, care more about a family of smack heads than a working class family with a poorly baby

1
Date of experience: Aug 14, 2025
Bubby Barnes
Terrible housing association with no…

Terrible housing association with no regard or respect for tenants. It’s well known not to bother contacting them as the answer is always no! They contacted us tenants to say new windows and doors were to be fitted. No explanation of the process which led to misinformation provided by external contractors which then led to me moving all of my furniture as I was expecting the window fitters, when actually, an asbestos surveyor attended which we were not informed of. As explained to Jigsaw at the time, I have fibromyalgia and undertaking big physical activities creates a lot of pain for me, but they were less than interested about their failures! Upon submitting a complaint, Ryan, the project manager, contacted me to blame everyone but himself, so I submitted another complaint requesting the information of the process to be provided to tenants as no-one was happy with the measures taken and no-one had any idea what was actually going on! That was 5 weeks ago and I still haven’t received any information. Now I am starting a new job so won’t be able to provide access and I will not be handing my keys over to strangers as suggested to another neighbour! Anglian (the company fitting the windows) have been on the street for the past week and if the housing would have acted with professionalism, I could have provided access this week, but instead they have chosen to ignore me and access is no longer available! Sunday morning at 8am the asbestos removal company woke the street up, which again was not conveyed to us and as it is the only day we all get a lie-in, this did not go down well nor with my neighbour who works nights! Their actions, or lack of, just proves how ignorant they are to the needs of their tenants. They have also failed to provide information on the asbestos survey which has been confirmed in some properties. Since moving in 25yrs ago, I have had windows replaced and no tests were undertaken which makes me wonder if they have put myself and my family in harms way……they won’t admit that though as they are more concerned about covering up their failings than being professional and doing the right thing! I am disgusted with how they have organised this project and their lack of regard for the people who live in these homes. When I addressed the shed that is falling apart, they actually tried to gift it to me so they don’t have to address it themselves!! Management should be held to account for their lack of care. I have spoken to my neighbours and they all feel the same. Shame on you all!

1
Date of experience: Jul 18, 2025
Mel Sanders
Terrible housing association with no…

Terrible housing association with no regard or respect for tenants. It’s well known not to bother contacting them as the answer is always no! They contacted us tenants to say new windows and doors were to be fitted. No explanation of the process which led to misinformation provided by external contractors which then led to me moving all of my furniture as I was expecting the window fitters, when actually, an asbestos surveyor attended which we were not informed of. As explained to Jigsaw at the time, I have fibromyalgia and undertaking big physical activities creates a lot of pain for me, but they were less than interested about their failures! Upon submitting a complaint, Ryan, the project manager, contacted me to blame everyone but himself, so I submitted another complaint requesting the information of the process to be provided to tenants as no-one was happy with the measures taken and no-one had any idea what was actually going on! That was 5 weeks ago and I still haven’t received any information. Now I am starting a new job so won’t be able to provide access and I will not be handing my keys over to strangers as suggested to another neighbour! Anglian (the company fitting the windows) have been on the street for the past week and if the housing would have acted with professionalism, I could have provided access this week, but instead they have chosen to ignore me and access is no longer available! Sunday morning at 8am the asbestos removal company woke the street up, which again was not conveyed to us and as it is the only day we all get a lie-in, this did not go down well nor with my neighbour who works nights! Their actions, or lack of, just proves how ignorant they are to the needs of their tenants. They have also failed to provide information on the asbestos survey which has been confirmed in some properties. Since moving in 25yrs ago, I have had windows replaced and no tests were undertaken which makes me wonder if they have put myself and my family in harms way……they won’t admit that though as they are more concerned about covering up their failings than being professional and doing the right thing! I am disgusted with how they have organised this project and their lack of regard for the people who live in these homes. When I addressed the shed that is falling apart, they actually tried to gift it to me so they don’t have to address it themselves!! Management should be held to account for their lack of care. I have spoken to my neighbours and they all feel the same. Shame on you all!

1
Date of experience: Jul 18, 2025
Charis Taylor
Katie made all the difference

Katie made all the difference, thank you for everything you have done for me going above and beyond to help my transition into my new home so smooth, you have been so kind and understanding and kept me in the loop at all times. thank you so much for all your efforts. me and my son are so happy in our new home

5
Date of experience: Jul 17, 2025
Julien
Huge thanks to Jigsaw team

I'd like to thank Katie for helping us with the application process.She was very helpful and provided us with all the information we needed.We're very happy and excited to move into our new home.

5
Date of experience: Jul 17, 2025
Wendy Adams
Katie made all the difference

Katie made all the difference, thank you for everything you have done for me going above and beyond to help my transition into my new home so smooth, you have been so kind and understanding and kept me in the loop at all times. thank you so much for all your efforts. me and my son are so happy in our new home

5
Date of experience: Jul 17, 2025
Helena F.
Huge thanks to Jigsaw team

I'd like to thank Katie for helping us with the application process.She was very helpful and provided us with all the information we needed.We're very happy and excited to move into our new home.

5
Date of experience: Jul 17, 2025
_Chocolatine_
Absolutely excellent service

Absolutely excellent service. Katie was so helpful. It was an absolute pleasure to deal with her and since I've had no trouble contacting Jigsaw atall. Everybody just want to help

5
Date of experience: Jul 14, 2025
Meredith Morris
Absolutely excellent service

Absolutely excellent service. Katie was so helpful. It was an absolute pleasure to deal with her and since I've had no trouble contacting Jigsaw atall. Everybody just want to help

5
Date of experience: Jul 14, 2025

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Business Details

  • Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.

    Our vision: We want everyone to live successfully in a home they can afford.

    Our mission: Creating homes. Building lives.

  • email info@jigsawhomes.org.uk
  • call 03001111212
  • language https://www.jigsawhomes.org.uk

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