jlabaudio.com

2.1
2.1 Based on 81 reviews

JLab Audio is the award winning leader in personal audio: Wireless Bluetooth earbuds, headphones and Bluetooth speakers with more features and value....

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Average Rating

2.1

/
5

81 Reviews

5 Star
22%
4 Star
1%
3 Star
5%
2 Star
7%
1 Star
64%

All Reviews

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Review Time

al kimpton
Ive tried a few times and returned to uk seller as one side dies. useless would never buy again or

Ive tried a few times and returned to uk seller as one side dies. useless would never buy again or recommend to anyone.

1
Date of experience: Feb 08, 2026
Alister
AVOID JLAB EAR BUDS - UNSAFE!!!

I purchased some anc earbuds at the airport, didn't keep the box so unsure of exact model. Two issues that are potentially hazardous: 1. they feedback/squeal which can damage hearing and 2. The tiny mesh came out of one when I was cleaning it, which could have potentially entered my ear cavity. THESE NEED TO BE RECALLED IMMEDIATELY!

1
Date of experience: Feb 05, 2026
al kimpton
Ive tried a few times and returned to…

Ive tried a few times and returned to uk seller as one side dies. useless would never buy again or recommend to anyone.

1
Date of experience: Feb 02, 2026
Patricia Fierro-Newton
Cheap made

Cheap made, pairing issues, the sound is terrible.

1
Date of experience: Jan 15, 2026
Oscar
Glaring issues with pairing.

I’ve used these for around a year and generally they’ve been fine, with decent sound quality and a charge that lasts several hours. But the pairing issues are very frustrating. Who ever came up with the touch sensitive pairing should be fired. It doesn’t work.

3
Date of experience: Jan 10, 2026
Maurits
Avoid JLAB at all costs! Really really bad product quality for a high price

TLDR: Avoid at all costs! Really really bad product quality for really high priceThis is honestly just a really bad company that makes really, really bad products. I'm actually shocked by how boldly and confidently they seem to continue marketing their products despite the internet being full of negative reviews and complaints.I bought the JLab Epic Air Sport ANC True Wireless On-Ear-Earphones and the battery just didn't work. I would charge the wireless earphones, but as soon as I took them out of the charging case, the battery was empty. Considering I paid over 120 Euros, I decided to give it another shot and exchange them for a "new" pair. Same problem. These problems led me to Trustpilot and Reddit and now I regret having ever bought from JLab. But at least I got my money back.

1
Date of experience: Jan 03, 2026
Anne
Misleading and slow

Ordered the earbuds four days ago. Got an email the next day saying it was dispatched and I was impressed. Fast forward 4 days and seeing I'm not getting any other updates, I went to check. The only progress so far is that the shipping label was created. When I tried to track the order I was taken to a Swedish(!) website and when I put in the tracking number got a message (in Swedish, thank god for Google translate) saying they hadn't received the item yet. Misleading and slow. Unimpressed. Ordered elsewhere and will return these when they come as I needed them as a present and it doesn't look like they'll be here on time. Let's hope the quality isn't as misleading as the communication.

1
Date of experience: Dec 19, 2025
Zac Lee
Sketchy price changes

I put an item in my cart at 11:00 p.m. the item was $19.99 plus tax came to less than $22. The next morning I went to make the purchase as I opened up my cart a pop up said prices are being adjusted and will reflect in your cart. That item went up $5 in a little over 12 hours. Contacted customer support and was given zero help or relief.

2
Date of experience: Dec 15, 2025
Konstantinos Zoglopitis
Serious connectivity issues

-I have connectivity issues all the time. It is always problematic to connect from one device to the other.-When I connect to a TV or a PC, there is always a delay between the sound and the image.-I have the earphones for 6 months now, I am fed up, I am going to buy new ones, when usually I keep earphones for years.

2
Date of experience: Dec 06, 2025
Deborah Pollard
I wouldn't advise anyone to buy

I wouldn't advise anyone to buy. From this company bought a pair. That didn't work right. Got two pair in place of the one. Didn't think to try the other pair. When I did they didn't work. They sent me some used ear buds. No they didn't inform me of that either. Only found out going to the site. Looking at what I was sent. For them to even do that. To a customer is a sorry company. That could careless about its customers. Don't bother with them at all. If you take the risk. Double check they aren't sending you. Used merchandise when the money. You spent wasn't for used products. Hate I ever spent money with them.

1
Date of experience: Sep 29, 2025

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Business Details

  • JLab Audio is the award winning leader in personal audio: Wireless Bluetooth earbuds, headphones and Bluetooth speakers with more features and value.

  • language https://www.jlabaudio.com

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