Review Time
I ordered an Orla Kiely table Cloth for £50. On the website it states:'Oilcloth as standard does not come with a hemmed edge. Here at Jolee we believe that your Orla Kiely should come with a stylish finished edge with complimentary bias-binding hemmed edge with every order.'I interpreted this as meaning the table cloth would come with complimentary bias binding, as in free of charge and I ordered on this basis. I have since been advised by the company that, 'The bias binding hemmed edging is not included as standard on our tablecloths. The statement shows our thoughts/recommendation that you should order a tablecloth with bias binding which comes in a complimentary colour to the chosen tablecloth design. If you wish to, you can send this back to us to have this added on but there would be an additional cost of £21 + Shipping back to you.'I feel the statement on the website is extremely misleading to customers and the response from customer service not particularly helpful or supportive. Especially when I had stated I required the tablecloth for an event I am holding in 2 days.Really disappointing.
Needed an extra large tablecloth. Great customer service & advice. Beautifully made with addition of edge braid. Good quality oil cloth that doesn't stain as easily as cheaper versions and doesn't curl (and collect dirt) around the edge.
Avoid - weird stains appear within days! These cloths are NOT wipe clean - they mark and stain!! I ordered one cloth, noticed a strange red mark so assumed we had bean careless, ordered another one was super careful. Same thing stange red marks appeared after a day. After a lot of back and forth and returning the two tablecloth to them Jolee agreed to send me a replacement (no refund offered!) and same thing has happened again. They tried to blame it on the cleaning spray (all natural products) I used but this is rubbish as we didn’t use any spray just water with the third one. I’ve emailed again and had no reply. Over £100 spent and all I have is one marked and unusable tablecloth (Jolee kept the two I purchased and returned to them).
I can't fault Jolee Tablecloths. I have an extending table, so it meant having a bespoke order for the table measurements and a velcro attachment for the extending sizes. Every email contact/phone call with Ethan have been polite and very helpful to ensure we both understood and that the order is what I expected it to be (especially that they deciphered my waffling email so well). I received my order today from the ordering happening only a few days ago! I can't believe the speed to get a bespoke order completed, and delivered. The quality and finish have exceeded my expectation. They matched the pattern perfectly, and I can't see where the extension attaches. I'm amazed with the communication start to finish, and to the end product. I will happily use Jolee again without hesitation.
Fantastic sample service allowed me to then purchase two large tablecloths with confidence. High quality and look great. I would recommend paying for the rolled delivery - they arrived table-ready with no creases.Excellent responsive communications.
Tablecloth arrived very quickly after ordering and we are very impressed with the quality of the product. The design is beautiful. It looks great in our dining room and is easy to wipe clean too! We’re very happy with it and we wouldn’t hesitate to order again from this great company. Thank you!
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Jolee Tablecloths are one of the leading suppliers in the UK of Oilcloth, PVC Vinyl and Table Protectors. Based in the heart of East Devon we are open to the public or orders can be made via our website.
With over 400 ranges of Wipe Clean Tablecloths in stock there is certain to be something here for everyone. We now also stock curtain and upholstery fabrics. Any issues with your order, just give us a call on 01392 444 208 or drop us an e-mail on hello@joleetablecloths.co.uk
We take customer feedback incredibly seriously, if you have any issues with your order please give us the chance to rectify it before leaving feedback.
Lee, Joanne and the team at JoleeSee more
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