Review Time
Poor customer service experience.
Returned a pair of flip flops that were too small, ordered in size 7 but received size 6 and a half. Requested a refund via email but have not received it, and instead, I've been sent emails asking about my satisfaction with the resolution, which has not been provided. They have my money, and I may need to seek assistance for a chargeback soon.
The customer service is extremely disappointing! I ordered a tracksuit for my mother's birthday and Christmas, but it has been stolen. The delivery service responded quickly, advising me to contact the company for a replacement. However, reaching anyone is nearly impossible! I urgently needed this before Christmas, and it seems unlikely I'll receive any response by then! They really need to improve their customer service. All I want is a refund!
The customer support is extremely poor! I ordered a tracksuit for my mother's birthday and it was stolen. The delivery service responded quickly, but told me to reach out to the company for a replacement. However, it's nearly impossible to get in touch with anyone! I really needed this before the holidays, and it doesn't seem like I'll receive a reply anytime soon. They seriously need to improve their customer service! I just want a refund!
I ordered several items. The delivery service, which I've never had issues with before, just couldn't deliver the package. There were strange status codes. The company was unresponsive to all my communications. Eventually, I contacted the delivery depot and asked them to return the order. Not worth the hassle dealing with unreliable companies.
As a long-time customer, I’m really disappointed. I emailed asking to purchase a new aglet as proof of purchase, but they said they couldn't assist me. I've been a loyal customer for years, but this is where I draw the line. Why should I have to buy an entirely new tracksuit for £200 when they could just send me the replacement aglet? I didn’t ask for freebies; I offered to pay, yet they refused despite my proof of payment.
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