justmortgages.co.uk

4.3
4.3 Based on 201 reviews

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Average Rating

4.3

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5

201 Reviews

5 Star
81%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
15%

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Mr Kersey
I worked with an adviser called Adam at…

I worked with an adviser called Adam at Just Mortgages in early 2024 and unfortunately my experience wasn’t positive. I had contacted the firm to understand my options about remortgaging or selling, as I needed clear advice around removing my ex-partner from the mortgage.I found that much of the communication took place by phone without written follow-up, which made it difficult to keep track of where things stood. I also didn’t feel I received clear guidance on the alternatives available to me at a crucial time, and this left me in a very challenging position when my previous mortgage deal came to an end.I pursued the matter through the Financial Ombudsman Service. Although the Ombudsman ultimately did not uphold the complaint, the situation has continued to cause me stress and financial difficulty, and I personally would have valued clearer advice and more transparent communication from the start.This review reflects my own experience, and I would encourage others to make sure they request written confirmation of all advice and options when dealing with any mortgage adviser.”

1
Date of experience: Nov 18, 2025
James M
Full marks for Lydia!

As a first-time buyer with financial situation most lenders found challenging, I was full of questions and my mortgage and purchase were dogged by uncertainties and unexpected developments. Lydia Ramoutar-Greville and her team were extraordinary every step of the way.Prompt responses, industry-expert advice, constantly fighting my corner and chasing on my behalf. She negotiated some amazing offers with agents on my behalf, and this was the real turning point in my search. She found me TWO great mortgage deals: one initially, and one when the first lenders balked about the property I had chosen.Just Mortgages are relatively expensive compared to many mortgage brokers, but at every step Lydia went above and beyond to make the cost worth my while -- I couldn't have done it without her, and I couldn't be more grateful!

5
Date of experience: Nov 13, 2025
Greg Mills
No communication..

Had my initial call with Sam to review my mortgage options and three weeks later I am still waiting for a reply. Terrible communication, I wouldn’t recommend.

1
Date of experience: Nov 06, 2025
Kleberson De Souza
We had an outstanding experience with…

We had an outstanding experience with Just Mortgages thanks to Peter Hill. From the very beginning, Peter was incredibly helpful and knowledgeable. He took the time to understand our needs and guided us through every step of the process. His advice was clear, practical, and tailored to our situation, which made choosing the best mortgage so much easier.Peter went above and beyond to ensure we felt confident in our decision, answering all our questions and providing valuable insights that we wouldn’t have considered on our own. His professionalism and friendly approach made what could have been a stressful process feel smooth and straightforward.We highly recommend Peter Hill and Just Mortgages to anyone looking for expert guidance and exceptional service!

5
Date of experience: Nov 03, 2025
monor uddin
Very professional service and prompt…

Very professional service and prompt responses to my questions. I will definitely be using this service again in the future

5
Date of experience: Nov 03, 2025
Jo D
Can’t recommend how helpful and…

Can’t recommend how helpful and knowledgable Lucy was from our initial enquiry to the end of the process. She was calm and made it feel thorough and professional every step of the way

5
Date of experience: Nov 01, 2025
Anish Patel
Poor experience- let down by Broker

Really poor experience going for just mortgage broker as a first time buyer, I had Neil Waller as the broker and despite being good the first time round- I had a house fall through and needed a new mortgage for the new property I had found and this is where he was extremely unprofessionalI recieved emails with 3 or 4 words back, and a refusal to get on another call or even offer me any suitable times that worked for him. I have had a far better experience going for L&C Mortgages who got the job done within 1 day with no messing about

1
Date of experience: Nov 01, 2025
Mr Jon Gibbard
Efficient friendly service

Daniel Acquaye offered a fast, efficient friendly service. The process was fully explained and he was always ready with honest advice. The whole remortgage process was much quicker than we expected and would highly recommend. Thankyou.

5
Date of experience: Oct 27, 2025
Michael
Chelsea was very helpful

Chelsea was very helpful. 5 stars for her help and support. Would 100% recommend 🙂

5
Date of experience: Oct 21, 2025
OLIVIA HODDER
Natalie Croasdale is brilliant

Natalie Croasdale made the process as pain-free as possible, even when the first two houses fell through for different reasons. She managed to negotiate a mortgage for us with ease, even though we are both fully self-employed and thought it would be almost impossible to get approved. Thanks for everything Natalie, what a star.

5
Date of experience: Oct 09, 2025

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