kaitlynpanshoes.com

3.1
3.1 Based on 20 reviews

Welcome to Kaitlyn Pan Shoes!...

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Average Rating

3.1

/
5

20 Reviews

5 Star
48%
4 Star
0%
3 Star
5%
2 Star
0%
1 Star
48%

All Reviews

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falo0live
Extremely Disappointed with the Service

If I could rate this service with zero stars, I absolutely would. It feels like a scam. I waited several weeks for my boots, and they only shipped after I sent multiple emails. When I attempted to return them, I received no response for over a week. Eventually, I was informed that I couldn't get a return label, contrary to what was stated on their website. By then, their website was down, preventing me from taking a screenshot. I spent over $40 to return the boots about two months ago and still haven't received my refund. No one replies to my emails or calls. I've ended up spending money on the boots and additional money to return them without any refund. AVOID PURCHASING FROM THIS SERVICE.

1
Date of experience: Nov 30, 2025
Pete Reed
If I could rate this service zero...

If I could rate this service zero stars, I would. It feels like a scam. It took weeks to receive my order, and they only shipped it after multiple emails. When I tried to return the item, I received no response for over a week. Eventually, I was told I couldn’t get a return label, despite what was stated on their site. By then, their website was down, so I couldn't take a screenshot. I spent over $40 to return my item about two months ago and have yet to see a refund. My emails and calls go unanswered. I've now spent money on the purchase and the return without any refund. DO NOT BUY FROM THIS "SERVICE."

1
Date of experience: Oct 13, 2025
Jerome Baker
Fraudulent Experience

Fraud! The customer service representatives seem unaware of their own policies, as outlined in their FAQs. It claimed “free returns with a $69 purchase.” This is false! They make you fight for a return label. I had to send them multiple screenshots from their website. Many functions on their site are broken. Avoid this place!

1
Date of experience: Sep 15, 2025
Kasey Hughes
Never buying shoes from this seller again...

I will never buy shoes from them again. After waiting over two months, I received the wrong pair of shoes. I requested a refund but got no response, and my emails went unanswered as well. This seller is a scammer; don’t trust them. Terrible experience.

1
Date of experience: Jul 01, 2025
Merrilyn Bell
Zero Stars for Zero Support

There should be zero stars for the lack of customer support regarding an order I never received. I might report them to the relevant authorities. Customers beware: this is a dubious service. This was my first order, and definitely my last!

1
Date of experience: Apr 29, 2025
_AntonLemonade_79
Awful Customer Service

Awful customer service. They don’t provide a phone number for direct contact, and their website claims they usually respond to emails within 24 hours. It’s been over a week, and I've emailed them three times without a reply. I will never shop here again. The shoes fit very small, and getting an exchange is a nightmare. Terrible.

1
Date of experience: Mar 19, 2025
Wade
Order Not Fulfilled and No Refund

I placed an order in October 2022 and they couldn’t fulfill it until February 2023. When I asked for a refund, they said they would process it, but it never happened. They stopped replying to my messages. I've sent several emails, including one last month and today, but still no response.

1
Date of experience: Jan 20, 2025
Alvina Patterson
Still Waiting for My Order

I ordered shoes online on November 26 and have yet to receive them. They were meant to be a Christmas gift. I've emailed them and tried tracking through another app, but they don’t respond. This site is a scam; do not buy shoes from them.

1
Date of experience: Dec 15, 2024
Alistair Bell
Received Wrong Order and No Response

I received the wrong order and have emailed four times about an exchange, but I still haven’t heard anything. It’s extremely frustrating.

1
Date of experience: Sep 16, 2024
Sam Price
Clarification on Previous Comment

I want to clarify that I previously posted a critical comment due to the delay in receiving my package (over a month). I struggled to get assistance every time I reached out about the delivery service, and the tracking number was often unrecognized. Today, I received my shoes and want to thank the representative for resolving the issue. I recommend using a reliable delivery service to avoid future problems.

3
Date of experience: Jun 10, 2024

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