keyzee.com.au

4.1
4.1 Based on 113 reviews

We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service....

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Average Rating

4.1

/
5

113 Reviews

5 Star
66%
4 Star
12%
3 Star
6%
2 Star
3%
1 Star
13%

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Review Time

Kayla R.
Impeccable customer service

I was very happy to learn that I could access my building through the common entry of the building adjoining mine which is closer for me to access my apartment However I paid for a swipe key to access that building but instead was sent the same one I already hadI referred this to the property manager who referred it to Keyzee and Brian contacted me very promptly and after conferring with his manager is now going to send me the swipe I originally requested at no further cost as I have already paid a substantial amount of money The customer service of Keyzee is second to none and I wouldn’t hesitate in recommending themMary-Ann

5
Date of experience: May 16, 2024
Thomasina Ross
I hope this only happened to me.

My first 2 phone calls were a waste of time, I was hung up on twice trying to resolve a simple task of ordering a FOB.Once the FOB was eventually ordered I was told that it was not available. Complete last of any customer service or personal follow up.Without the assistance of my Body Corp, I would be still waiting.Also delivery was not as advised, but this could be another issue.

1
Date of experience: May 03, 2024
Hugo Parker
No communication

No communication, very slow.

1
Date of experience: May 03, 2024
Georgene Morris
Good communication

Good communication, and package arrived on time.

5
Date of experience: Apr 05, 2024
Att0m_PvP
Easy to deal with

Easy to deal with - order simple and perfect

5
Date of experience: Apr 03, 2024
Dutton
Finding out where the parking sport for…

Finding out where the parking sport for my flat was a easy phone call away. Thank you

5
Date of experience: Apr 03, 2024
Kathleen Long
Delivery in 2 days

Ordered and delivered within 2 days and worked properly.

5
Date of experience: Apr 03, 2024
LostNevada0975128
fobs should not cost more than $100

This company charged 110.48 for a replacement fob. After being paid that amount they then send another account for 145.00 callout fee. Total cost 255.00. I have previously had fobs replaced by other companies for less than $100. The callout fee amount is not disclosed before they first take your money and the explanation for the extraordinary cost just doesn't make any sense technically or morallly. After barking angrily at this company they have eventually done the right thing and I congratulate them for that. I do hope their next customer benefits from this experience and does not fork over high fees for something simple

1
Date of experience: Mar 20, 2024
First Rate. Many Thanks.

When keys and remotes go missing or do not work Keyzee came to the rescue in a fast and reliable manner. Their accessibility and customer service was first rate. Many thanks.

5
Date of experience: Mar 08, 2024
Arthur Reed
Good service

A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They accidentally sent the second key to wrong address, but went out of their way to address the problem. VERY good service from Abraham. He was professional and polite.

4
Date of experience: Mar 04, 2024

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