Review Time
Appalling service, takes at least a month to reply to email queries and ignored all other contact methods.Sent me somebody else's order, including personal details that breached GDPR then had the audacity to charge me for it, refusing my suggestion to return, whilst applying the charge to the preorder I had made this preventing me from receiving what I had already paid for until I stumped up the extra cost.This took months to resolve and did not end in my favour.Avoid at all costs, use any competitor you can find.
Good price and shipping was quick. But the box came damaged outside and in. The Gunpla box inside was damaged and torn. There was no padding despite the shipping fee. Sent a couple of messages via different channels. No reply for more than a month. The first reply that came after that claimed that the issue was settled, which wasn't the case. I replied again, and then waited for another month (so it's >2 months by now) telling me that it's Royal Mail's issue. The seller should be responsible if things dont turn out right and you dont expect the buyer to contact the delivery company on your behalf. I'm not sure if I'll buy from this shop again, although the prices are good, but only good if the goods turn out right and the seller is responsive to messages and not having to wait for months and end up not getting anywhere.
Whether email or phone they are unresponsive. If your item is perfect then you are good but if defective you could not expect to return their product or get cancellation at all for any reason. I won’t be buying from this shop any longer.
Great products, competitive prices, their Manchester store is crammed packed with Gundam and Gundam related merchandise. Good social media updates when new stock is due or has been delivered. They also offer a loyalty scheme and they are always very helpful, knowledgeable and polite in the store.
Non-existent customer service...Applied for a refund within the window and as per the Terms & Conditions - I wrote via email to the order confirmation, as well as the online form on their website. It has not been responded to as at the time of writing, and I am left with a product I do not want. Their phone system is supposedly being upgraded, and is conveniently offline and has been for many weeks.In all fairness, they dispatched the item fairly quickly. However, do not expect any after care whatsoever. If the item is damaged in transit or pre-packing, good luck getting your money back!
Claim your business profile now and gain access to all features and respond to customer reviews.
gamersgate.com
pogo4u.com
asianlovemates.com
songbond.com
coregamingusa.com
borgataonline.com
madslotscasinouk.com
star-registry-australia.org
brilliantearth.com
canterberrygifts.com