Review Time
Excellent serviceI was asked to confirm or change the proposed delivery day/time.Then was informed on the day of the time slot. Then the gentleman delivering my parcel gave me a call to inform me that he would be arriving within 15 mn. He was extremely courteous and helpful.Thank you!
Good communication once order was placed. Would have been nice to have the option to provide a mobile number or the option to provide additional delivery instructions to the driver. But otherwise excellent customer service. Thank you.
Ordered through Costco Wholesale and Kinetic were the delivery company. Cannot fault them at all. Plenty of contact to advise of delivery day/time, a call 30 minutes prior to delivery as promised and item delivered to garden as requested. The driver was polite, friendly and professional. 10/10!
Ordered a trolley from Costco, was delivered today. I was surprised to find that it did not come in a box (however not an issue). I was going to return the item as unused as I had purchased an alternative cheaper option whilst this order was in transit so was too late to cancel. The delivery guy rolled the trolley through my drive into my property which meant that the wheels are now dirty and scuffed so in theory has now been used and cannot be classed as new. I'm hoping Costco will still take this back as it's clearly not my fault. Otherwise the driver himself was nice and friendly.
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
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