Review Time
Good communication from start to finish. A choice of delivery days was offered via link. I received a two-hour delivery slot, which was updated by the driver through text. The driver was very friendly and polite, delivering right into the hallway.
The entire process was straightforward. Communication was excellent, and booking the delivery slot was easy. The tracking on the day was not entirely accurate, but the driver kindly waited a few minutes for me to arrive home and ensured my TV was brought in safely.
I am extremely frustrated with the poor service regarding my order. My delivery was scheduled for December 2nd, but it was not delivered due to an alleged driver injury. I was promised a call the next day, which never happened. I had to reach out multiple times just to get basic information. Now, after failing to meet their original commitment, the delivery is pushed to December 8th. This is utterly unprofessional. A Black Friday order delayed for almost a week with no communication is unacceptable for any logistics company. I demand my TV be delivered tomorrow or Saturday at the latest. This delay has caused significant inconvenience, and I will not accept another week-long wait due to their internal issues. Please arrange immediate delivery and confirm the revised time without further excuses.
I had a delivery scheduled today between 12–3pm. I took a full day off work to be present, only to receive a message during the delivery window stating my order hadn't even been loaded onto the truck and needed rescheduling. This is completely unacceptable. There was no prior notice or explanation. Communication and reliability are shockingly poor. The re-delivery is now prioritized, but it's six days later due to their incompetence. I would avoid them at all costs.
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
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