Review Time
Bad customer service and sent to wrong address when it finally did get sentI called twice to find out where my order was, had to wait over an hour on the phone for the lady to say ‘I don’t work in that department’ to me asking if she can work out where it is after 3 and a half weeks of waiting. She was rude and rather unhelpful.
Worst customer experience.Ordered a kitchen aid and it went to the wrong address. After 2 emails and one attempt to contact them on instagram, there has been no response, still to date in December.Apparently the incorrect delivery was due to the implementation of a new system. I don’t blame the customer service staff, as they would have been inundated with complaints, I blame executive management for implementing a system without testing it correctly. Ridiculous!
I ordered a food processor from kitchenaid.com.au (the 13 cup food processor, kfp1319).During the order process I was informed that it would be delayed 1-3 business days but they posted express and it came through fine.Support was exceptional as well. During my call to get some issues sorted I noticed in my account (shopping through shopping.com and directly on website was mixed up) the support personnel was courteous, helpful and effective.Looking forward to shop again in future at KitchenAid Australia.
Worst customer service ever. They don’t care about customer at all. They took my product a month ago and I'm still waiting for my money back. I can't get in touch with anyone to ask why this is so. They simply stole my money. Don’t buy from them !!! They deserve zero star.
I bought a couple items fm KA online for a housewarming present for a friend. KA delivered it to the billing address (which is under my account - my address) and not to the shipping address (friend’s address). Had to deliver them myself as KA doesnt reply at all, lucky my friend is in the same state, although it was still quite a drive for me. I used to do this & KA had never issues like this. Kitchen warehouse or other stores even sell cheaper KA items that wont have any issues with delivery/ returns.
It’s been over 2 weeks and our order has not arrived, KitchenAid provided a tracking number that does not exist and say it has been delivered. They won’t answer their phones, email, Facebook. I am going to have to contact my bank to get my money back.
I am incredibly frustrated with the service I have received from KitchenAid after purchasing the Artisan Kettle and 2-slice toaster to complement our dream kitchen. Initially, I was thrilled with the bundle deal and the products looked beautiful upon arrival. However, our excitement turned into disappointment when we realized that the right-hand slice of the toaster was not toasting one side of the bread.Upon contacting the workshop number provided, I was informed that the toaster was within the warranty period, and they would replace it without any hassle. But my experience took a nosedive when I reached the customer care number. The person who attended to me seemed disinterested and stated that I had to send the faulty toaster back and then reorder a new one. This was problematic because the bundle deal I originally got was an excellent offer, and reordering the toaster separately would cost me more.After much back-and-forth with different representatives, I was told that they could offer me a 20% discount on a new toaster purchase. Reluctantly, I agreed, but even with the discount, I was still out of pocket. When I attempted to get this sorted with the assistance of another representative, I faced even more frustration. She made an error with the return label, which listed my address as the delivery address. When I brought this up, she failed to provide any real solution, and it felt like I was going in circles.The lack of options and the inability to speak to a manager added to my frustration. I tried to escalate the issue, but apparently, there were no managers available, and the team coach was only accessible online. Despite requesting a callback, I never received one.When I returned to the workshop team, they seemed uninterested in addressing the issue and suggested that the problem might not even be a fault but a design flaw. To add insult to injury, they indicated that no recall or rectification would take place.At this point, I feel like my only option is to send back both the kettle and toaster, which is a major inconvenience, considering there's nothing wrong with the kettle. All I wanted was a working toaster, and I'm disappointed that KitchenAid refuses to address this issue properly.This experience has left me with a sour taste, and I'm not inclined to repurchase from KitchenAid or recommend their products to others. I had hoped for a straightforward resolution, but it seems like KitchenAid has decided that I should be content with only one side of toast toasted.
This mixer replaced a Kenwood. It worked for 10 years, cost half the price and had a bigger bowl. I used the Kitchenaid only a handful of times and the gears broke during dough mixing on setting 4. Returned to store for a new one, but Kitchenaid wanted to fix it. Clearly a dud as it broke so quickly. Just got it back after nearly 2 months of shenanigans and it broke again first use on setting 4. The great thing is I got it on video because it was making a terrible sound on setting 1. The repairer told me this happens a lot. There is a sacrificial plastic gear that breaks to prevent damage to the motor. He said you should mix you dough a little at a time and let the mixer cool after them minutes of use to stop it breaking. Funny they don't put that in the instruction manual. Anyway, it only lasted 5 minutes this time. Interestingly, the repairer had about 10 kitchenmaid stand mixers behind the counter all waiting for repair. Sounds like a QA or engineering problem. I've asked for a replacement or a refund, but that doesn't take into account all the time I've wasted trying to fix this problem and driving all over the city to pick-up and drop-off this precious little mixer.
Very disappointed so far (not even plugged in), my order not engraved as ORDERED :( I saved for ages and my kids paid the rest for a fabulous Xmas gift- sadly the engraving was ignored. I contacted but was told I needed a copy of the order placed - but was only sent a summary of the order - of course- and no receipt….PLEASE screen shot the order when through kitcheaid itself and you want engraving.
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