onlinecarpets.co.uk

4.6
4.6 Based on 21 reviews

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free de...

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Average Rating

4.6

/
5

21 Reviews

5 Star
88%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
8%

All Reviews

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Review Time

cmcbiz
Had 2 different orders from here, and been very impressed with both. First I ordered Fake grass -

Had 2 different orders from here, and been very impressed with both.

First I ordered Fake grass - Was really good quality and looks great.

Second was the kids carpet and was so impressed (and a little jealous) of how good it looks in their room.

Delivery was super quick!!!

I can definitely recommend onlinecarpets.co.uk!

5
Date of experience: Feb 28, 2026
Debbie Gaines
The on-line choice is brilliant, to suit every situation and every pocket. Easy to order, and fast d

The on-line choice is brilliant, to suit every situation and every pocket. Easy to order, and fast delivery, with communication at every step of the way. Highly recommend Online Carpets to anyone.

5
Date of experience: Feb 22, 2026
Brian Johnson
From start to finish our experience was excellent ordering was easy and efficient I made a few mista

From start to finish our experience was excellent ordering was easy and efficient I made a few mistakes when ordering and customer service resolved them immediately the delivery was very good on time and the driver was very helpful.

5
Date of experience: Feb 03, 2026
DarkHypnoZ_
Great support for my order issue

I accidentally made a mistake with my order, but when I contacted the support team, they were extremely helpful and corrected my error. The order arrived on time, and everything went smoothly.

5
Date of experience: Jan 11, 2026
Reba Morgan
Disappointing delivery experience

I ordered laminate flooring with express delivery. On the expected arrival day, I was informed of a planning issue that required rescheduling for the following week, along with a refund for the express delivery. As the new delivery date approached, I called to confirm it was still on track for installation before Christmas. I was assured it was scheduled for the next day and would receive updates. Later that day, I received an email stating they lacked the stock to fulfill my order, and it wouldn’t be delivered until January. If you're trying to plan around this service, proceed with caution. I still haven't received a response regarding my refund after 24 hours.

1
Date of experience: Dec 10, 2025
Vilma Kelly
Outstanding quality

Outstanding quality! I’ve bought both carpet and vinyl at very reasonable prices. Delivery was swift for both items. I would definitely use this service again.

5
Date of experience: Dec 10, 2025
Karli Smith
Top-notch service

Top-notch service. Very satisfied with both the price and the carpet.

5
Date of experience: Dec 10, 2025
Winnie M.
Consistently excellent service

This is the third time I’ve used this service, and they are consistently excellent! Always on time, the website is user-friendly, and the staff are extremely helpful when I had questions. My carpets were fitted beautifully and were nearly £19 per square meter cheaper than similar options in a store. Highly recommend!

5
Date of experience: Dec 09, 2025
Sylvester
Timely delivery and quality product

Product was delivered on time and of good quality.

5
Date of experience: Dec 09, 2025
Carlton Howard
Frustrating experience with flooring order

I ordered laminate flooring with express delivery. On the expected arrival day, I was informed of a planning issue that required rescheduling for the following week, along with a refund for the express delivery. As the new delivery date approached, I called to confirm it was still scheduled for installation before Christmas. I was assured it would arrive the next day and that I would receive updates. Later, I received an email stating they could not fulfill my order and it wouldn’t be delivered until January. If you're planning around this service, be cautious. I still haven't received a response regarding my refund after 24 hours.

1
Date of experience: Dec 09, 2025

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Business Details

  • Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.See more

  • email info@onlinecarpets.co.uk
  • call 08009705705
  • language https://www.onlinecarpets.co.uk

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