toffs.com

2.8
2.8 Based on 61 reviews

At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Sh...

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Average Rating

2.8

/
5

61 Reviews

5 Star
41%
4 Star
0%
3 Star
3%
2 Star
5%
1 Star
51%

All Reviews

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Review Time

Annie Cooper
Disappointing experience with delayed order

I ordered a shirt on December 1st as a Christmas gift, and it has yet to arrive. Unlike others who received unhelpful responses, my inquiries about my order status have gone unanswered. The individuals managing this service, who are taking advantage of customers, should feel embarrassed.

1
Date of experience: Jan 22, 2026
Coral Lewis
Avoid this company at all costs

I ordered a shirt on December 1st as a Christmas gift, and it still hasn't arrived. Unlike others who received misleading replies to their emails, my inquiries about the status of my order have been ignored. The people managing this service, who are scamming customers, should be ashamed.

1
Date of experience: Jan 22, 2026
Mina Brooks
If I could give zero stars, I would

If I could give zero stars, I certainly would. The service is appalling. Five weeks have passed, and still no shirt for a Christmas present. The emails are misleading and repetitive. I was told one shirt was ready while waiting for the other, but no updates were provided when I asked. There’s no contact number, and the website is outdated. The business is advertising products that aren’t available, and you only find this out after payment. Avoid this company to prevent losing your money.

1
Date of experience: Jan 19, 2026
Chuck H.
Nightmare holiday order!

I ordered two tops on December 2nd for the holidays. Like other customers, I received the same vague replies about delays. I heard nothing until the week before Christmas when I was informed one top was delayed. After multiple emails, I learned one top was ready, but the other wouldn’t arrive in time. I received the one top, which was fine, but I requested a refund for the other. I was told it would be processed in a few days, but after the holiday break, I still hadn’t received it. I eventually got a partial refund and had to chase for the rest. This experience was frustrating, and I won’t be using this service again.

1
Date of experience: Jan 15, 2026
Colin Lewis
Avoid this company

Do not purchase from this service. I had bought shirts from them in the past without issues. However, I ordered two shirts in mid-November with a promised delivery of 2-3 weeks, and they arrived too late. The quality is poor, and they do not resemble the replicas advertised. Contacting them is impossible, and customer service has been unresponsive. I’m still waiting to return my items. Very disappointing.

1
Date of experience: Jan 05, 2026
Poe Clark
No stars for this service

I would give no stars. This service is now managed by a different company. Their reviews reveal why there are so many complaints. I discovered this only after receiving my receipt. Still waiting for my refund...

1
Date of experience: Dec 28, 2025
Anthony T.
Order not received

I placed my order on December 1st and have yet to receive it. I emailed and received a generic reply about delays. So far, no further updates or shipping details. This experience is disappointing, especially since I successfully purchased from them in the past.

1
Date of experience: Dec 26, 2025
Charly
Order not delivered

I am really disappointed that my order hasn’t arrived in time for Christmas. I ordered on December 14th and have heard nothing since. I emailed, but there was no response. I raised the issue with my payment service, but still no updates. The website claims delivery in 1-2 working days, which seems untrue.

1
Date of experience: Dec 24, 2025
Charlee Morris
Birthday gift not received

I ordered a shirt for a friend's birthday, and nothing has arrived. I chose this service because they used to be reliable. After reading other reviews, it’s clear that something has changed. I’ve escalated the issue with my payment service. Very disappointing.

1
Date of experience: Dec 18, 2025
Moses
Stay away from this service

One star feels overly generous! Avoid this service—terrible and completely unreliable. I ordered a football shirt over four weeks ago and have received nothing. No delivery updates, no tracking—absolutely nothing. They haven't responded to any of my emails, which is unprofessional. After reading reviews, it’s clear my experience is not unique. This is a pattern of poor service and no accountability. I strongly advise against ordering here unless you're willing to risk losing your money.

1
Date of experience: Dec 18, 2025

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Business Details

  • At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK. See more

  • call +4401914913500
  • language https://www.toffs.com

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