Review Time
This company has the worst customer service ever! I never received my product and was told that it's not their problem. They are the shipper but I was told that I need to initiate a claim with the postal service yet no information on shipping, insurance, etc was provided. You can't speak to anyone and response from thier customer service is slow and not helpful.
⚠️ BE CAREFUL! ⚠️ I am ugc crearot. And recently I received an email from an employee of this company. He offered me a job with this brand for 3 months, and the salary will be $ 5000. After I signed the contract and photos of the products I wanted, and they were supposed to send them to me for free. They claim that I have to pay $ 100 for the delivery of these products. I transferred the money to Zelle. And after that they say: "Furthermore, sorry for the delay and a little inconvenience but Ronald is currently not available to complete your payment in respect to health complications with him which was reported late" and ask me to transfer the same amount again to another bank account, without helping me return the money I have already sent. This is definitely a complete scam. They never returned my money.
A year ago I purchased 6 bottles of Hydrating Vitamin C Shower Oil and 6 Ultra Restore Body Butter and 1 replacement for the body butter. Out of the 6 shower oils only 1 of the pumps worked, for a while. I had to keep moving the working pump to the new shower oil. After 4 moves it finally gave out. I've struggled to use the remaining 2 without working pump. I gifted 5 of the body butters keeping 1 plus the replacement for myself. When it came time to replace the empty tub with the new tub in the jar I wasn't able to remove the old tub. I wrote to Kopari explaining my situation. They sent me back a canned response and did not address either of my problems that I wrote them about. I replied that I didn't appreciate their condescending canned response and to please provide solutions to my very real problems. Their response, they don't offer replacement pumps nor do they sell them and they don't have an "official solution" they can share with me to remove the old tub from the body butter jar. This kind of customer service is why we cannot support small businesses. They lack infrastructure. Most frustrating. I tried to support a women-owned business based in CA and this is what I got. Utterly ridic.
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