Review Time
Amazing company, so helpful and fabulous service
I have all my websites with this business, and they are on hand all the time what ever the issue.
friendly professional staff, a pleasure to work with.
I had an absolutely excellent experience with the customer service team here.
A huge shoutout to Kevin, who went above and beyond. My DNS was completely lost, but Kevin successfully helped it 'find home' by propagating the nameservers quickly and efficiently. What I appreciated most was his communication style; he managed to explain concepts that felt like they were from outer space in a way that a simple Earthly human with only average tech knowledge could actually understand.
If you're looking for support that is both technically brilliant and incredibly grounded, Kevin from Krystal is your person!
Our previous provider (a one-man-band) was very hit and miss and i never felt comfortable with it.
Krystal were recommended by a friend. So took the leap. I had no idea what i was doing in moving over our email and web pages. Everytime I got stuck I rang them up and they knew exacly what was going on, what my problem was and instructed me what to do about it.
That was a couple of months ago and my experience now we are up and running have been flawless.
Finally I had a query with an invoice so I emailed them at 18:48 Sunday night, and they replied at 18:59.
On a Sunday!
Outstanding.
We've been using this service to host our website for the past few years. They are a refreshing change, excelling at answering inquiries, resolving issues promptly, and doing so without additional charges (unlike our previous providers!). This company is fantastic, and even better, their values align perfectly with ours.
This is undoubtedly the best hosting service I've encountered in the last 15 years. The support team is quick to respond, and they consistently provide helpful and knowledgeable assistance for any concerns. Additionally, I found the admin interface to be user-friendly and intuitive, along with the control panel access that offers full management over my websites and hosting.
Without a doubt, the best hosting provider I've experienced in the last 15 years. Their customer support is prompt, consistently helpful, and knowledgeable about any issues. I also found the admin interface to be straightforward and user-friendly, along with the cPanel access that offers complete control over my websites and hosting.
I've been using this hosting platform for several years. The customer service has always been top-notch. I’m currently setting up a new website with a new URL, and although I encountered a few minor glitches (likely my own fault), the customer support team resolved everything almost immediately. Worth every penny!
I chose this service because they market themselves as a premium UK host with reliable support, but my experience with their reseller hosting and a paid add-on has been quite disappointing. I faced an issue where the add-on was not retrieving the correct package names from the API, which is crucial for running a hosting business. Instead of properly investigating the problem, support kept suggesting the same workaround: 'Just enter the package name manually.' This isn't a real solution. Since the add-on incurs an extra cost, I expect it to function correctly without requiring manual interventions. What frustrated me the most was their lack of thorough technical investigation. They didn't check key aspects that could affect my account configuration. Instead, I received the quickest possible response just to close the ticket, which impacts my business operations. This service may be fine for basic shared hosting, but based on my experience, their reseller support falls short for those needing reliable integration. Unless their reseller support improves, I will be switching to another provider that better understands reseller hosting.
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Premium UK-based web hosting and cloud services that are here to support you and the planet.
Started in 2002, we've become the largest independent web host in the UK, always striving to be honest, reliable and personal. Our hosting is designed to provide all businesses, whether just starting out or built-to-scale enterprises, with what they need for a fast, secure and successful online presence.
Our data centres run entirely on renewable energy, from London to Phoenix to Amsterdam, using best-in-class hardware and cutting-edge security, as well as our home-grown public cloud solution – Katapult.
We're also focused on making the world a better place, both environmentally and socially. We're a proud member of B Corp, 1% For The Planet, and Business Declares, and are ISO 27001:2002 certified.
Through our reliable hosting, our UK-based in-house support, or our powerful cloud services, Krystal is here to help make the world a better place, one website at a time.See more
