Review Time
Kwabey return timeline and pain given to customer for just Rs.888
5-12-2025 - Ordered 4 t shirts - -order id - 998478 worth Rs. 888
9-12-2025 - emailed customer care informing return not allowed on there website
10-12-2025 - customer care says Black Friday sales are non-returnable
11-12-2025 - asked where it shows non returnable with screenshot
12-12-2025 - customer care says it’s shown at 2 places but didn’t share screenshot
12-12-2025 - asked to once again share screenshot
13-12-2025 - asked again for screenshot where it says non-returnable and I shared order process screenshot which doesn’t have any non-returnable note
14-12-2025 - customer care asked to share order details again
14-12-2025 - sent the order details with screenshot
16-12-2025 - asked for update else will approach consumer court
17-12-2025 - customer care said booked for return
18-12-2025 - order picked by Delivery company
22-12-2025 - asked for update saying order picked up on 18th and shared picked up message screenshot
23-12-2025 - customer care says once item reaches them, will refund
29-12-2025 - asked for update as delivery company is delaying things
31-12-2025 - customer care says will update
8-01-2026 - delivery company says item lost in transit so asked customer care what’s the plan?
9-01-2026 - asked for update and said delivery company asked customer to contact vendor.
9-01-2026 - customer care says will speed up and update
16-01-2026 - no response so asked for update
17-01-2026 - customer care says raised concern will update
28-01-2026 - asked for update as no response. Asked to share corporate details so to raise complaint in consumer court
31-01-2026 - customer care says within 3-5 days refund will be initiated to wallet and not to original payment mode.
09-02-2026 - asked for update as no refund to wallet
11-02-2026 - customer care rudely says can’t give date but will happen.
11-02-2026 - informed this is not correct and I gave 16th Feb deadline
13-02-2026 - customer care says some technical issue but wil be done
13-02-2026 - asked to sort by 16th else I will raise complaint n consumer court
17-02-2026 - no refund to wallet. Emailing this timeline for one last time to customer care. If still no response, then will share this pathetic experience across there social media accounts and approach consumer court for the troublesome experience for more than 2 months they put thru to customer.
18-02-2026 - customer care sends a standard no timeline or solution email. They seem to be least bothered about customer.
Plz don’t anything anymore from kwabey, else you have to go through such pain from them for a simple and quick return process.
My experience has been extremely disappointing, and I urge everyone to stay away from this service. Their support is woefully inadequate. If there are delays in dispatch, they should communicate with customers effectively. I feel this is a scam, as they are unresponsive to emails and unreachable by any contact methods. I ordered T-shirts and paid in advance, but they haven't dispatched anything or provided updates in over a week.
This has been a terrible experience. I strongly advise against purchasing from this service as their quality is extremely poor. If there are delays in dispatch, they should inform customers and maintain communication. I feel like this is a scam since they are unresponsive to emails and unreachable by any contact methods. I ordered T-shirts and paid in advance, but there has been no communication, and the product hasn't been dispatched in over a week.
I had a very poor experience. I ordered a T-shirt, and it was delayed by 10 days. When it finally arrived, it was not what I expected. Their customer support is lacking; they claimed they didn't know about my package and were unresponsive to my emails. I urge you not to use this service.
This is a scam. I returned their T-shirts, but instead of a proper refund, I received a gift card that I can't use because they disabled that option on their site. I've been waiting for a refund for over a month, and they are not responding adequately to my emails.
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Kwabey is a new-age fashion apparel company that is defined with ‘Kwality above everything’ to cater to the faddish tastes of every age group, from adolescents and youth to men and women. Inspired by the elegance and amazing styles, Kwabey caters to your every fashion-oriented need and helps you to be street-way ready.
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