Name: lab401.com
Telephone: 000000000
Rating: 3.9

Sherry Sanders Guest

Sweet turned sour - buy from AliExpress instead

Excellent customer service at first. However, 3 shipments and a month+ later I can’t recommend. First shipment was a used device, scratched and delivered without silicone case. After sending proof another was shipped. This one burnt a circuit within a day of use. After sending proof, another was - supposedly - shipped. When the package arrives, it only contains two stickers (!). I send pictures. Lab401 claims they have evidence the unit was in the package (indirectly blaming the postal service?) but have failed to provide it. Refers to insurance company policy they can not get me what I paid for. Order yours from AliExpress (they probably do anyway) - it’s 1/4 of the price and probably has higher fulfillment ratio.

Date of experience: Feb 21, 2025

Rodney F. Guest

1 year ago

Highly recommended

Long time customer - Great products, fast shipping and excellent support. Highly recommended.

Date of experience: Dec 18, 2024

HeadTrigger Guest

1 year ago

Geat Customer Service

Had a problem with the product I purchased and the Lab401 support was super friendly and fast in solving my issue. Great customer service!Merci and Greetings to FranceSascha

Date of experience: Dec 10, 2024

Audra Cooper Guest

1 year ago

Trusted supplier for years now

We have been using lab401 as a supplier for our business for years. They have always been able to accommodate specific invoicing requirements quickly, which we appreciate.

Date of experience: Oct 09, 2024

Vincent Reed Guest

1 year ago

Overall experience was good.

Overall experience was good.They have good products and want to encourage the business by giving 5*.I think some improvement can be made, for people ordering outside the EU, I've made an order from the UK and did not get any warning that I will order from France or pay customs tax. Initial support was quite hush but eventually, they explained the situation and we managed to reach a common agreement.I ordered a Fipper Zero and all was good with the product. I think the products that they are selling are top quality.

Date of experience: Oct 04, 2024

lewisdabestever5 Guest

1 year ago

Incredibility fast shipping and help

Incredibility fast shipping. There was an issue with the shipping company on delivery and support was just as fast to resolve it for me. Will be ordering again.

Date of experience: Sep 04, 2024

Darwin Smith Guest

1 year ago

Lab 401 is a scam

I order a flipper zero and I am shocked on how shipping is 59 €. And I get a message at 3am saying there was error with my shipping address and then I send multiple messages with no respond have been waiting 3 days to get a respond and still nothing. And today I log onto the website to see if anything had changed and it said that my order had just disappeared this had cost me 350$ and I am not happy at all .I would not recommend buying any products from this website

Date of experience: Jul 23, 2024

Whitney Guest

1 year ago

The company is a disaster and has a…

The company is a disaster and has a monopoly. I'd seriously avoid. My bank agreed with me.

Date of experience: Jun 12, 2024

Landon Bell Guest

2 years ago

Quick delivery

I ordered the standard package 14th and 24 hours later, its at my doorstep in Denmark. I've updated it and it works. Got some cool stickers aswell, couldn't be happier.

Date of experience: Mar 15, 2024

Grayson Guest

2 years ago

DANGER

DANGERDon't buy from this site they are a RIP OFF, I just got scammed out of $192!!!They insisted that I use PayPal's "Friends & Family" payment, so that they didn't have to pay PayPal commission, but really this was so I could not claim a refund from PayPal, to PayPal's credit PayPal did in fact credit my money back after investigating this SCAMMER.