Review Time
Ordered my stuff at 29.11.,send by chronopost at 30.11., still not here at 09.12.from france to germany.. Pidgets are faster and that should be Premiumshipping for 23€!No answer from Chronopost or Lab401. Only be patient or "apoligize we contacted the courier". Realy bad customer experience. Boycott Lab401!!!! Scamshop!!
I recently had the pleasure of purchasing products from Lab401, and I must say that I am extremely pleased with both the quality of the items I received and the excellent customer service I experienced throughout the process. Lab401 has certainly left a lasting impression on me, and I will undoubtedly remain a loyal customer.From the moment I placed my order, Lab401 kept me informed and up to date on the status of my delivery. This level of communication was truly refreshing, as it allowed me to anticipate the arrival of my products and plan accordingly. The team at Lab401 understands the importance of keeping customers informed, and they excelled in this regard.When my package arrived, I was delighted to find that the products were exactly as described and of the highest quality. It is evident that Lab401 takes great care in curating their inventory, ensuring that only the best items make it to their customers' hands. This attention to detail and commitment to excellence is commendable and further solidifies my trust in the brand.Lab401 has truly impressed me with their outstanding service and top-notch products. My first experience with them has been nothing short of fantastic, and I am confident that future interactions will be equally remarkable. I wholeheartedly recommend Lab401 to anyone in search of high-quality products coupled with exceptional customer service.Thank you, Lab401, for surpassing my expectations and for earning a loyal customer in me. Keep up the remarkable work!Kind regards,Zeno Meskes
I bought two flipper zero from them, the delivery is a bit expensive but the order arrived only 3 days later with UPS.Problem, in my package there was only one flipper zero out of the two, I immediately contacted the customer service, they were very responsive, with a photo of the contents of the shipment, a sworn statement and an ID, they quickly send me the missing item.I recommend this online store for pentesting products!
Wish I had read this page before ordering. These guys are sketchy. Lied about shipping, charged 30 euros for premium, shipped with standard post. Product didn't arrive. They are currently refusing to give me a refund until I send them photo ID and hand signed documents etc. Are attempting to bully me into giving them the ingredients to identity theft. Avoid at all costs.[Edit: While I gave in and sent them the info. They know what they are doing and know the ECC (the authority regulating EU trade like this) take a long time to reply. The ECC emailed me today confirming that what they are doing is illegal, they cannot limit customers rights on the basis of theirs or their insurance companies policies. These people are literally refusing to obey the law, be aware of that before risking dealing with them.]
I was waiting more than 40 days for my order and as they have no idea of shipping, in the end they had to make a refund. Avoid buying anything from this horrible site. Their shipping costs are unreasonably inflated and absurd. 59€ in my case and they use La Poste...After reply: Is this delivered for you? If you want to provide a followup do it properly. These are your e-mails:[1] The courier has confirmed the shipment is being returned due to their error. Reason given was that a document for commercial delivery was not available, the proper document for your address was provided and confirmed. We have opened a claim to try and simply reroute it back as it is cleared. If possible it will continue, otherwise we will have to wait for the return to ship it again. We apologize for the delay and will update you as we have any further news....[2] (after waiting 45 days): We are following up as we have received your return shipment. At this time due to shipping issues to XXXXX we are no longer able to ship there. A full refund has been issued back to your original form of payment. As with any refund it may take several business days to appear back on your account. We apologize for the inconvenience.----------------------------------------------------------You didn´t lose the product. It was returned to you. I warned you aboutmy location before shipping. You didn´t want to hear. You lost me as a customer, evidently forever.
Bought there several things like a Flipper Zero with the wifi board case etc. Went very smooth. High costs for shipping and the extra insurance makes that it's more expensive. Maybe a tip for the store. Is that insurance really necessary? The shipping costs can be lesser? For Belgium and other neighboor countries in the EU... Anyhow the products for me came fast and in good condition. 4 stars, 5 if the shipping costs and the insurance would be cheaper.
Original post:What a terrible experience with the service of this company. Ordered 3 December a product in stock, paid a very expensive UPS shipping at 59 euros. Not only it took them 10 days to ship it justifying a "BFCM" period, I was supposed to understand the meaning of that, and when it shipped this 300g package UPS is expecting to deliver it on December 29. Never had a such expensive and bad shipping for a product. All along the process the support was not helpful.Update (23/10/2023 - post reply): Thanks for the refund. I appreciate that, even 10 months later, the company is working on improving customers' experience. Also, they are working on tutorials and materials for the Flipper community.For context, Flipper Zero was publicly available 6 months before the purchase, and Lab401 were an official distributor since august 2022. But the stock was low everywhere. When I ordered, there was no mention of a delay in shipping but was shown online later. The rating was updated to reflect the above update.
Don't get fooled by the reviews. They are a pretty good company.I ordered my Flipper Zero from them, and they did take a while to ship, but it wasn't their fault.1st. BFCM (also known as Black Friday and Cyber Monday): What did you expect. It will take a while because shipping companys can't do nothing. 2nd. Flipper Zero: The FZ, is a very popular device at the moment, so excess in orders is normal, that's why it will take a while.Instead of making reviews here in Trustpilot getting p*ssed off at Lab401, have you heard about something called waiting? Resumed: Lab401 ain't no scam. Don't get fooled by the reviews. (And no, I wasn't paied for this review)
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