Review Time
Honestly I don’t understand how there are so many bad reviews about them not responding etc. I was inquiring about my dress because it was one day late and absolutely needed to know if it was going to be here on time because I had a wedding to go to in two days. Their response was quick, stating that it had been delivered that morning. And sure enough it was on my porch.The quality of the dress that I had bought was honestly so much better than I expected it fit like a glove and I got so many compliments on it. The only thing is if you are ordering from them for an event or something then make sure to order earlier than you normally would’ve even with expedited shipping. Their warehouse is in china. Expect it to take time to get to you.
Customer service is horrible, they never responded back. You're literally talking to a brick wall. I tried contacting their Instagram for help too but they never responded back. All I want is my 2 mystery blind bags I ordered. I don't want to cancel my order, I just want my blind bags. This is not how you should treat your customers! Especially new customers!Order #138360
I was a little skeptical buying from a place I didn’t know, and hadn’t really heard of, but my daughter and I absolutely loved the clothes so I took a chance. We received most of our order fairly quickly, and when the rest got lost in transit, the company did everything they could to make it right. Ordering the mystery blind bag, I was excited to get dresses and skirts as advertised, but wound up with a corset, a sweater, and a jacket. They are all lovely, totally functional pieces. My daughter wears the corset and sweater fairly regularly , and they’ve held up well to regular laundering. The jacket, I’m waiting for it to be cold enough to wear. All pieces seem to fit true to the company’s size M (a US S). I can’t wait for the grab bags to be available again, as they were totally worth the purchase.
RMA#XMPVNCPDAfter looking at the TrustPilot reviews I now understand more why I am in the situation I am in. Truly disappointing. Hope that writing this will help move this process along. I shipped my return back on September 4 to the European address provided in Germany. The package has been in customs for almost 20 days waiting for a response from the company to confirm a few things. I have reached out to the destination warehouse multiple times and informed them they need to respond to the shipping company so my items can be cleared and accepted so I can receive my refund, they have said they will do so and alas the package still says waiting for their response almost 20 days later. I work for a company that deals with international shipping on a daily basis and things NEVER get stuck in customs for more than 5 days (especially dresses) if the receiving company actually answers the shipping company like they request. I now see that sadly it looks like refunds typically don't get helped much until a Trustpilot review is put up. I had to pay almost 40 CHF extra for shipping these back to return so thats 40 CHF I probably won't be getting back with the return.... Truly sad situation. I hope this review will help them speed things along.There was nothing wrong with the dresses they just didn't fit me right and aren't really my style once I saw them in person. Addition: They responded after I posted this and then stopped responding again.
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LaceMade: Princess Dream Maker
LaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
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