lamoda.co.uk

3.6
3.6 Based on 1.7K reviews

With over 1000 exclusive styles with new lines added monthly; we can assure your wardrobe has the shock-factor we all need. Take a look at our Instagram @LAMODA and tag us in your styles! We’re here for the weird and wonderful, radical and raunchy. No fil...

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Average Rating

3.6

/
5

1.7K Reviews

5 Star
56%
4 Star
7%
3 Star
3%
2 Star
5%
1 Star
28%

All Reviews

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Review Time

Archibald
Order Issues and Lack of Response

I placed an order for 2 items, but the service split the order, and I only received 1 item. The delivery service claimed they delivered the second item, but that was not the case. I reached out to the support team about my missing parcel, but received no response. I followed up again, and still no reply. I am at a loss of £71.00, as my order never arrived, and the service has not been responsive. I have been a loyal customer for years, but I will not be ordering from them again.

1
Date of experience: Dec 05, 2025
KB91
Ordered Two Items

I placed an order for two items, but the order was split, and I only received one. The delivery service claimed the second item was delivered, but it wasn't. I reached out to the company regarding my second parcel and received no response. I followed up again, but still no reply. I'm out £71.00, the order never arrived, and the company is unresponsive. I've been a loyal customer for years, but I won't be shopping with them again.

1
Date of experience: Nov 21, 2025
Elle
Subpar Quality

If you want shoes that last, avoid this company. The platform sole detached while I was wearing them, risking injury. When I raised the issue under the Consumer Rights Act regarding durability, I received no resolution. These high heel/platform shoes are not meant for daily wear, and I've only worn them a few times. I will never shop here again.

1
Date of experience: Nov 11, 2025
Received Many Compliments and Very Comfortable

I've received numerous compliments and they are very comfortable. However, it's important to size up. I bought my usual size but had to return them. Getting a return label incurs a cost, so it's best to get the size right the first time.

5
Date of experience: Nov 04, 2025
Katy Cook
The Most Painful Shoes Ever

These are undoubtedly the worst shoes I’ve ever worn. From the moment I put them on, it felt like walking on needles — stiff and incredibly painful. My feet were on fire within minutes. I had to discard them immediately because I couldn't let anyone else experience this. They ruined my only night out in months, and now I have blisters all over my feet. I was supposed to go to the pool tomorrow, but I can't due to the blisters. I own other styles from this brand, but now I’m hesitant to try them on. How does this company have customers or positive reviews? If possible, I would seek compensation for the pain these shoes caused. I bought them a year ago and decided to wear them today, which was a mistake.

1
Date of experience: Nov 01, 2025
SS89
Avoid This Brand

I received a completely different pair of boots than what I ordered. While I understand that returns and refunds are part of their policy, it’s unacceptable that no compensation was offered for their mistake. This error has disrupted my plans for an event this week. I have requested compensation multiple times, but it has not been addressed. Instead, they just sent me a return label. Providing a return label and refund does not compensate for the time lost and the inconvenience caused. Do not shop here; the customer service is poor and shows no care for loyal customers.

1
Date of experience: Oct 27, 2025
DB17
Stylish, Sturdy, and Surprisingly Comfortable!

I picked up a pair of chunky boots and I'm genuinely impressed. They perfectly blend bold style with everyday wearability — full of attitude yet easy to walk in. You can feel the quality immediately; they’re solid without being heavy. The ordering and delivery processes were smooth and straightforward. I received clear updates, the parcel arrived on time, and the packaging was great. It's rare to find shoes that look this good and actually hold up after several wears. The company has done an excellent job — I will definitely return for more.

5
Date of experience: Oct 22, 2025
Shahaf
Shoes Fell Apart Two Weeks After Purchase

I ordered shoes costing over £50. They arrived in good condition, but after just two weeks, they broke. I’m serious; I didn’t even wear them much during that time. The material was supposed to be ‘durable’. I expected them to last at least six months. I’m very disappointed as they were beautiful but now unusable. I had to borrow money for these shoes, and it's unfair for everyday people to spend on shoes that break so easily. I feel they should either send me a replacement or issue a refund. This is unacceptable; I do not recommend them.

1
Date of experience: Oct 21, 2025
Marigold Lewis
Exceptional Service

I am extremely appreciative of the company's outstanding service and the friendly treatment of its customers. I have always recommended their products due to their quality and unique style. Thank you for the kindness, respect, and excellent customer service.

5
Date of experience: Oct 08, 2025
Ebony Ross
My Shoes Talk Now

The designs of the shoes are absolutely stunning; I love them. Unfortunately, I bought a pair of 'Explorer' mary janes and wore them only four times. Despite being gentle with my shoes, the front sole came off a bit, and I really liked them. Since this happened after the return period and I had discarded the packaging, I couldn't return them. I might try superglue; I really don't want to throw them away. The shoe designs are lovely and very comfortable!

3
Date of experience: Sep 10, 2025

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Business Details

  • With over 1000 exclusive styles with new lines added monthly; we can assure your wardrobe has the shock-factor we all need. Take a look at our Instagram @LAMODA and tag us in your styles! We’re here for the weird and wonderful, radical and raunchy. No filter needed just express yourself : whatever your style, whoever you are, LAMODA has got you covered.
    So... get styling, feel good and strut your stuff. See more

  • email CUSTOMERSERVICE@LAMODA.CO.UK
  • language https://lamoda.co.uk

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