Review Time
Installation customer service team: I’d sent an email on 24th April to request end caps for my door. They had fallen off. I sent photos. After much chasing up (by email and phone) I got an engineer round (a lovely guy, nothing against him) on 7th Aug (!) to put on the end caps. Turns out those he brought were for a different door type so he needed to order the right ones. An appointment was made (again after more chasing) to fit the new ones on 1st Sept. No show. I called the installation team: ‘the engineer is running late’. Still not show and no call back. I called back today because they didn’t bother to call me and was told that I’m booked in for 17th Sept. I didn’t know that, wasn’t called and again I chased.As I said, the chap who came out, Dave, was lovely but the services/installation team in the office say the right things on the phone but I now know not to trust anything I’m told.
What a difference a window makes! My husband and I were looking for a very specific type of bay window for our period property in Blackpool, that required special planning permission. Lancashire Double Glazing couldn't have been more helpful from start to finish. We dealt with a very courteous salesperson called Tony who assisted the architect with our successful planning application and when it came to the actual manufacture of the window, the workmanship was second to none. During the installation, the lads were not only swift and efficient but they left zero mess behind. You could have eaten your dinner off the floor. A wonderful experience. Recommended.
From start to finish all the workers involved from LDG were top notch! I would recommend them to anyone thinking of an extension! All the trades followed on seamlessly and the job was done to a very high standard! THANKS FOR A WONDERFUL JOB!
LDG installed a supalite tiled roof on my conservatory, completed July 2023. The customer service was oustanding from start to finish, the salesman Owen was honest and not overly pushy, and the installation team were extremely helpful on the occasions I called up with queries. They were also very accommodating when I requested minor changes to the plan, and kept me updated on when things would happen.The installers themselves were friendly and polite, I was impressed with how fast they got the job done, and they did a thorough job cleaning up after themselves.I wanted to see how the roof fared through the winter weather as well as the summer months before posting a review, and I'm pleased to say it has lived up to my expectations and I'm still really happy with it 10 months after installation. The conservatory is now significantly less hot in summer and less cold in winter, so is a usable room all year round. Thank you LDG!
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Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago.
Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers.
With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.See more
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