Review Time
Lancashire Double Glazing has just completed new windows and front fascia on my property- the standard of work is exceptional. Good quality products installed by excellent tradesmen at very competitive prices. The team had excellent work ethics - kept me informed prior and during installation- respected my property and took extra care regarding my dogs. Nothing was too much trouble, they were professional, courteous and friendly. Everything was left clean and tidy each day with particular extra attention at the end of the project. Highly recommend this company and team of tradesmen, will definitely use them again.
Communications once contract has been agreed are so bad. Fitters didn't appear until mid afternoon on day of installation, 1 week break in between fitting with partial fitting just left during this period, no communications for either of these. I had to do all the calling of them for updates. Once the agreement is signed they simply do not care.When you speak to the staff they are very nice and friendly but their overarching customer service is probably some of the worst I have experienced. Literally still waiting for the job to be finished as I type this review!
I recently used Lancashire Double Glazing to replace some of the windows and doors in my home, and overall, I’ve had a mixed experience. The communication at times could definitely be improved, with delays and some missteps during the process that were frustrating. However, the final installation was of good quality, and the fitters themselves were skilled and left the site tidy. They also offered helpful advice during the sales and installation stages. While I wouldn't say the experience was perfect, the end result has made a positive difference to my home. I would recommend LDG but with the advice to stay on top of communication if you use them. 4 stars.
We had some bi-fold doors fitted to the back of our house. Owen came out to see us and was friendly and helpful, working with us to get it to our specifications (number of panes etc). The surveyor's came out not long after and were also very professional and punctual. Finally, the fitters came to install the doors, which look amazing. Again, everyone was very professional and they did a great job. A few months later, we needed a slight adjustment to and LDG were happy to send someone out to assist. Would highly recommend for anyone looking for work done on their house. We will be using them again for the front door of our property too.
Had our whole house glazed by this company 4 years ago. Numerous snagging problems in first 12 months, difficult to get after-sales service. Four years later a window measuring 2m x 1.5m broke, from the inside with no apparent cause. LDG diagnosed from photos only - no site visit - "spontaneous fragmentation" and it's not covered by warranty! After a battle they agreed to replace at cost. Few days after they phone me at work demanding payment of the invoice they sent me - just one problem, no invoice sent! Installations Manager comes to measure glass and is asked about "spontaneous fragmentation" - he then says not possible to determine it's that until the unit is taken out. Ludicrous circular argument ensues. Eventually date agreed for fitting - they don't show up and think it's perfectly ok to rearrange for another date regardless of loss of earnings (I'm self-employed). I cannot begin to say how much I regret choosing this company to undertake our £40k job. I also question the value of a warranty - it seems reasonable to me that the buyer would expect glass not to spontaneously shatter and the manufacturer to make the buyer aware that this can happen and if it does then it would not be covered by warranty.UPDATE 24/10/2024 3 guys came out to replace the unit and did an excellent job on a very difficult task. The unit is huge and it was a real struggle for them to get it out especially as it had broken like a car windscreen (a million small pieces). They managed and with no further damage or mess.Interestingly, I have now had two requests from LDG to remove this review - I invite the reader to draw their own conclusions from that.
The new window I had fitted seems fine. However the company wasn't great in terms of communication/reliability, and they managed to damage a wall and a painting, and leave a lot of mess, during the installation.There were no apologies initially when I flagged this up to the company, but to be fair later they were very apologetic and arranged for the damage to the wall to be repaired (although they booked the repair without checking if I'd be home or even telling me!). They seemed to take my complaint and the issues with their fitters seriously.
New double glazed doors and windows on the front of our house had always been something we wanted. LDG were so friendly with their response, no pushy sales. Communication was seamless. The gentleman who came do give us a quote and suggestions was helpful and very good with his advice and recommendations. But the final fitting from the team was outstanding! No mess no rubbish left and I can’t tell you how our house has been transformed and so has our life’s. It looks not a patch on the house before, you wouldn’t believe it was infected the same house to look at from the outside. Thanks you
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Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago.
Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers.
With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.See more
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