Review Time
I ordered the small radiator cover. It arrived very quickly and in sturdy, secure
packaging. There was minimal assembly required with clear instructions. Fits and looks fantastic. All communication with the company was excellent.
We ordered a sofa bed online from Laura James in July 2025 ( legs did not arrive until Sept ) It was fine used as a sofa and bought mainly to provide a more comfortable nights sleep for visiting family and friends.
The first time it was used as a bed was Christmas holidays '25. My daughter ended up sleeping downstairs on the lounge settee as she could feel the bed base "digging in" through the mattress, also the bed sloped downwards. As these faults were not evident until someone tried to sleep on it....we are outside the time frame allowed to return or to report the fault for a refund. Photos were taken of the faults but Laura James manufacturers replied that it is not faulty ( without looking at it ) The bed element of this sofa bed is not fit for the purpose of sleeping on it!!! It would be more comfortable sleeping on mattress on the floor than this!!
It did look nice and we bought it because it appeared easy to convert into a bed!! It is no use being easy to put up if the actual bed is causing pain and discomfort when anyone actually tries to sleep on it.
We ordered a sofa bed online from Laura James in July 2025 ( legs did not arrive until Sept ) It was fine used as a sofa and bought mainly to provide a more comfortable nights sleep for visiting family and friends.The first time it was used as a bed was Christmas holidays '25. My daughter ended up sleeping downstairs on the lounge settee as she could feel the bed base "digging in" through the mattress, also the bed sloped downwards. As these faults were not evident until someone tried to sleep on it....we are outside the time frame allowed to return or to report the fault for a refund. Photos were taken of the faults but Laura James manufacturers replied that it is not faulty ( without looking at it ) The bed element of this sofa bed is not fit for the purpose of sleeping on it!!! It would be more comfortable sleeping on mattress on the floor than this!!It did look nice and we bought it because it appeared easy to convert into a bed!! It is no use being easy to put up if the actual bed is causing pain and discomfort when anyone actually tries to sleep on it.
I ordered a wardrobe with Laura James in October. Today, 30/12, still haven’t received the wardrobe and Laura James refuses to refund until their delivery company confirms cancellation. I have received a confirmation email from the delivery company confirming cancellation and have forwarded this to Laura James. Their customer service is appallingly bad. I have sent over 25 emails now. I have initiated a refund through my bank as a result. Be very aware of them, very unhelpful when issues arise and completely unacceptable to refuse a refund when 3 months later I still haven’t seen my order.
Ordered 25th Nov no communciation after order for three weeks, I rang twice and eventually was told that there was a mix up with dispatch and they would contact courier and get back to me in 24 hours - 48 hours later no contact again - I just rang and even though their website says open until 5pm their message says until 4 pm... this company should not be selling to Ireland if they can not deliver to Ireland
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