Review Time
Waiting almost 3 months for delivery of console table. . 4 different dates given and no explanation why delayed.Terrible service, and I would not recommend this company.Getting stuff from Ali express or temu and there is clear tracking available. Laura James could learn from them.Console table is lovely but took over three hours to assemble.
Ordered bookcase in September. I have half of it! Constant delays with delivery and little communication. Also received a mirror, which has dents at the top. I contacted them and said they could not replace it as I'd not got the original box.I admit that this was my fault ,but I received absolutely no compensation as a good will gesture ,as I've bought quite a lot of things from there.
I bought a wardrobe back in April. To begin with the delivery was delayed. I did receive the cost of the delivery back from them. When it finally arrived the wardrobe was damaged on the bottom and the leg. It took 5 months, endless emails and many promises of delivery which never turned up for the replacement products to arrive. The replacement they sent was also damaged. It was another month before the a new one arrived. I asked for a refund and to send the wardrobe back multiple times and was offered £30. I received an automated emailing saying I had 3 days to accept the £30 otherwise they would close the compliant as that was the managements final offer.Utterly appalling service and very poor quality. Avoid
I ordered the Iliana tv unit. After about 2 weeks with no sign of it arriving and the tracking information not updated, I contacted Valencia in customer service. She advised that my item had been returned to sender and will arrange for the item to be resent. It arrived 4 days later. Valencia was so pleasant and helpful to deal with. Docking one star for the unit being returned to sender without updated tracking information and no attempt to deliver. I wonder what would have happened if I hadn’t made contact?
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