Review Time
Extremely Disappointing Encounter A surround was ordered, but the process was never finalized due to a missing part. The components that did arrive were later picked up after we were assured a refund would be processed. We are still awaiting that refund. My parents have paid in full and are left without the product or their money. This has been a stressful and frustrating ordeal for our family. I would not recommend.
I purchased the HydroJet Pro™ and found the product to be exceptionally well crafted; it truly exudes quality. The delivery was prompt, making it hard to find any faults. I wish it had more lights, as it only came with two, while I ideally want five. I checked the website for additional lights, but it was a bit confusing. I bought my hot tub in October 2025, yet the lights that seem to match my tub indicate they are for pre-2025 models, which raises concerns about potentially receiving outdated stock or compatibility issues. Nonetheless, the hot tub itself definitely earns a five-star rating.
The products are of very good quality. We had a spa that lasted five years and was still usable, but we chose to upgrade to a newer model, which is a notable improvement. We've also bought some accessories. The selection and prices are excellent, and delivery is efficient. However, returning items or making a warranty claim can be quite frustrating. The provided instructions are not very detailed and can be difficult to follow. Thankfully, there are useful videos available online. The customer service definitely requires enhancement! Their reputation for support is quite poor, and unfortunately, it is well-deserved. They might improve if there was more competition in the market.
Claim your business profile now and gain access to all features and respond to customer reviews.
hydroflask.com
premierinnbed.co.uk
cookology.com
myflowers.co.uk
furnitureinstore.co.uk
happygreenshop.com
thebedspecialist.co.uk
moderngroup.com.au
harbourlifestyle.co.uk
buttercupfarm.co.uk