lbsbuyersguide.co.uk

4.6
4.6 Based on 140 reviews

LBS Horticulture providing horticultural, landscaping and irrigation supplies for over 45 years...

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Average Rating

4.6

/
5

140 Reviews

5 Star
84%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
8%

Filtered Reviews

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Review Time

Harriet Cook
Another example of excellent service

Another example of excellent service. Placed order yesterday (very helpful and pleasant customer service agent) and order arrived 24 hours later. Thank you, LBS.

5
Date of experience: Jun 10, 2022
Lilibet Rogers
Great customer service

Great customer service, Rebecca was very helpful with my order and made sure I got my order in time for an event.

5
Date of experience: Jun 09, 2022
Bronwyn Baker
Exceptional service, executed without delay.

My enquiry was dealt with especially quickly, which prompted me to pledge an order straight away. This was again acknowledged swiftly, and i was informed that the order would be due for immediate dispatch. Bearing in mind that this had all been confirmed at 16:45, i was absolutely delighted to receive delivery first thing the following morning. Exceptional service!

5
Date of experience: Jun 09, 2022
Stacy Lewis
Efficient and response service

Katie was helpful and efficient when I ordered my tree containers and there was a delay in delivery. She informed me of the delay and helped me find a solution. It is refreshing and pleasing that companies have employees that are willing to go the extra mile to deliver a service. I would not hesitate to recommend LBS

5
Date of experience: Jun 07, 2022
LC19
Excellent Customer Service - Katie Balme

While shopping with LBS Horticulture I received excellent customer service from a lady called Katie Balme. We had a mix up with one of our orders and needed to exchange a couple of things, this was no trouble for her and she was more than happy to help & answer any queries I had. Very satisfied with the service provided, and we plan to use LBS again in the future. Thanks Katie!

5
Date of experience: Jun 06, 2022
Delivery query sorted quickly

Rung and spoke to Beth with a query about the shipping cost of an order, she sorted the issue quickly and did the order over the phone, and even when there was a minor glitch she rung back straight away. Great service thank you :)

5
Date of experience: May 27, 2022
Ezekiel H.
Great service

Great service, very helpful and friendly. Quick and hassle free delivery as well. Would recommend!

5
Date of experience: May 25, 2022
Madeleine
Excellent company to deal with

Excellent company to deal with - I was so impressed with their service, advice and patience as we worked through my order. Such friendly, helpful people - I would highly recommend them!

5
Date of experience: May 25, 2022
Neon_Strixezsz
Great communication and service

Great communication and service. Ordered the wrong item but were happy to amend and replace swiftly and dispatch.

5
Date of experience: May 20, 2022
Cary Cooper
Delivery options

I called the day before the delivery was due and was told I would receive an email from the delivery company. When no email arrived I called again on the day of delivery and was told I would just have to wait until the items arrived. I tried to contact the courier online but needed a reference number. I called back and the last person I spoke to was very helpful, she provided a reference number and phoned the courier on my behalf and was a credit to your company.

4
Date of experience: May 20, 2022

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