lelo.com

3.3
3.3 Based on 200 reviews

Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils....

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Average Rating

3.3

/
5

200 Reviews

5 Star
51%
4 Star
7%
3 Star
1%
2 Star
6%
1 Star
35%

Filtered Reviews

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Review Time

Martinovic
Contacted customer support

I ordered the Soraya for my gf. When entering in my address I put in my former zip code from my old apartment. When I called Lelo customer service spoke with Martha who helped me out with my issue and the gift came on time. The product is exactly what I wanted. High quality

4
Date of experience: Oct 20, 2025
Lelo sent an item without a charger

Lelo sent an item without a charger. Had to open the box to find out it didn’t have a charger but once opened, cannot return the item. Did not receive a charger for over 1 week despite them saying they sent it “express”. Lies. They refused to refund since the item had been opened. Well I had to open it to find out the charger was missing. Complete trash that went into the trash. Extremely slow customer service responses. As a sexual assault survivor I felt victimized again and would never use their products as now they are associated with more negativity. Bad product. Do not buy from this company. Buy from Bellesa instead which is so much better quality and has way better service.

1
Date of experience: Oct 16, 2025
David
Gift

I recently grave away a product ,she tried out and It was surprised by its quality. Delivery process was very satisfactory.

5
Date of experience: Oct 15, 2025
Jill Grengs
Won’t respond for warranty

My very expensive dot stopped working and they aren’t responding anymore even though it’s under warranty

1
Date of experience: Oct 15, 2025
Katja
Bought an Ora 3

Bought an Ora 3. The product itself is great! Works just as described and delivers above and beyond, if you know what I mean :) Had a small shipping issue but, unlike some of the experiences here, I am lucky to have received their quick response and were in general satisfied with the outcome. I feel like the build quality is more premium and better than some of the other brands I've tried. The price point was a bit steep for me, but in the end it was actually worth it. :D

4
Date of experience: Oct 15, 2025
Anna Manzoni
Great experience

Excellent quality, aesthetics, and functionality. Long-lasting, always with top performance.

5
Date of experience: Oct 14, 2025
Charlie Johnson
Defective sona cruise 2

Bought the sona cruise 2 and the inside part broke open... I'd bought it as a gift and my GF only got to use it once before it broke open... not well made, or just a defective one, but I contacted support and they won't replace it. Won't buy from them again.

2
Date of experience: Oct 14, 2025
Sex Toy Baby
Lelo.com isn't a reputable company

My $180 vibrator stopped working after two weeks and they kept coming up with excuses not to honor the warranty.All my interactions with customer service were with a Chatbot. I'm not even sure humans are running this company.

1
Date of experience: Oct 13, 2025
Kala Lu
Excellent Toy

Best toy I have used. I’ve been using it for years with zero issues—top notch quality. Would purchase again.

5
Date of experience: Oct 13, 2025
Martin
Totally recommended and good…

Totally recommended and good experience. Thanks Jorgelina for your support

5
Date of experience: Oct 09, 2025

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Business Details

  • Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.

  • language https://lelo.com

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