Review Time
I ordered the Soraya for my gf. When entering in my address I put in my former zip code from my old apartment. When I called Lelo customer service spoke with Martha who helped me out with my issue and the gift came on time. The product is exactly what I wanted. High quality
Lelo sent an item without a charger. Had to open the box to find out it didn’t have a charger but once opened, cannot return the item. Did not receive a charger for over 1 week despite them saying they sent it “express”. Lies. They refused to refund since the item had been opened. Well I had to open it to find out the charger was missing. Complete trash that went into the trash. Extremely slow customer service responses. As a sexual assault survivor I felt victimized again and would never use their products as now they are associated with more negativity. Bad product. Do not buy from this company. Buy from Bellesa instead which is so much better quality and has way better service.
Bought an Ora 3. The product itself is great! Works just as described and delivers above and beyond, if you know what I mean :) Had a small shipping issue but, unlike some of the experiences here, I am lucky to have received their quick response and were in general satisfied with the outcome. I feel like the build quality is more premium and better than some of the other brands I've tried. The price point was a bit steep for me, but in the end it was actually worth it. :D
Bought the sona cruise 2 and the inside part broke open... I'd bought it as a gift and my GF only got to use it once before it broke open... not well made, or just a defective one, but I contacted support and they won't replace it. Won't buy from them again.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
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