Review Time
My first Lelo was the SONA, I loved it. After couple years decided to purchase another one, was when I decided do get to a different one, Soraya and received ad a gift the IDA wave!! OMG! Ida is my best friend, it took me some time to learn the best way to use it, which mode i liked and which position my body should be. Now Soraya is just hanging on my bedside table. LOL thanks LELO for sending IDA as a gift :) Also i did purchased on official website, and the delivery was really fast!
From the shopping to the customer service, this has been such an easy and pleasant experience. I had issues with USPS mishandling and losing my package, I reached out to customer service and within hours they answered me and issued me a replacement for my missed items. They even went above and beyond and sent it with a different carrier so it would get lost again. Thank you so much Valentina for helping me out and for the rest of the LELO team.
I went to the website today to find a charging cord, and found out it’s National Orgasm Day! As a nurse and sex educator, I have long touted LELO’s products. My first vibrator has lasted for 10 years and still going strong, amazing. I could have spent way more than the price for just one LELO vibrator in that time on what you can put down for cheap ones that break quickly. The silicone they use is ultra high quality, and they’re thoughtfully made based on research about human physiology. I’m especially sold on their Kegel exercise products, particularly for post-menopausal women with urge or stress incontinence. These ingenious exercisers make it so easy to tighten up those core muscles! Way cheaper than doing PT and way easier than trying to do it without exercisers! Can’t recommend these products enough. LELO is the real deal, and actually cost-effective in the long run due to their quality! You won’t be disappointed.
I contacted customer support and also tried to call , unfortunately no answer . I made a purchase and my account was charged as my bank statement showing but my order is still in the basket and I keep getting emails to complete purchase . I’m very disappointed to be honest and just want my money back .
I ordered some items on the promotion. They were absolutely great. I later realized I did not receive the free gift worth 100 USD so I emailed the support. It turns out I forgot to add the gift to the basket but they have immediately fixed the issue and send me the gift together with the next order I made. The support was super quick and helpful!
LELO is selling garbage. The entire MAZE product series from Spanish company Bijoux Indiscrets are complete and utter trash. Broken minutes after unboxing due to horrible horrible horrible quality. LELO sacrifices their own reputation for quality to sell this garbage. To make matters worse LELO customer support refuses a refund for these garbage products. Terrible experience with them; won't support their unethical company again.
I mistakenly didn't add a free gift to my cart when making an order - when it didn't arrive I reached out to support and Ivan quickly resolved the issue in a super friendly manner. Not to mention the products that did arrive are of incredible quality. 10/10 Experience.
If I could give les than a one star I absolutely would! Product packaging came with poorly affixed stickers ensuring it could not be returned. Through email correspondence I explained the product was not as expected. I had absolutely not opened the package but the sticker on it appeared to have not been affixed well exposing a "void" message. Customer service refused return. I no longer trust this company for unethical practices!
I had a decent experience with my device but was still hesistant about how to use it properly and if it was a good fit for me, after asking a few questions the customer care advised me to swap it for a bigger one, and it went from nice to great glad that he took the time to give me recommendations !
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
