Review Time
Bought various products from LELO. They are top quality and very effective. The customer service is incredible too. I bought a few in one go and they gave me some superb discounts on my next orders. Super impressed with this company and products are insanely good
Intermediate sextoy user, I discovered Lelo a few weeks ago and a observed a significant gap compare to the standard of other brands.Lelo products are beautiful and efficient!Lelo website and application are a joy to visit and navigate.I faced an issue with my account in lelo app and the support team immediately helped me solve it efficiently.The only ways to progress that I see are keep pushing innovation with fair prices, make the product version upgrade clearer and add a kegel kit for men to the product portfolio 😊
Absolute disgraceful customer service, ordered one of their sona cruise 2 which wasn’t cheap, the first one arrived it wouldn’t turn on at all and wouldn’t charge, tried getting them to swap it which they did, however multiple emails were sent, I had to register the device, I had to send videos proving it didn’t work or charge, then when they agreed that it was faulty, I had to send videos of me dismantling it taking the battery out ripping the silicon off it, this process took about two weeks before a new one was sent out as there not very quick at replying. The new one arrived today turned it on to make sure it works and it won’t turn off. It’s absolutely red hot, the buttons aren’t working and the device will not turn off. Stay clear of this company and there products.
I made an order and paid by Ali Pay for £103 (966rmb). Since I have made the payment, I haven't received any email confirmation. I didn't register when I made the order, just continue as a guest, but I left my email address and my address correctly. After found there was no email sent to me, I registered with my email, but my order list is empty. So I don't know what to do now, I have made the payment. I only have the screen shot of my Ali Pay record with the order number.I have tried to email them customercare email, IT support email, emea-support email, it has been 3 days, no one give me a single reply. I tried to call their customer support number, it always say the agent is with another client and ask me to leave a message. I left message but no one reply to me either. It's so disappointing!!! Can't imagine Such a famous brand has this poor customer service!
Customer service was great!I had the pleasure of speaking with Tonka and they were able to help me register my device!!! I was missing the paper but they asked for a picture and was able to register my device. Very happy with the service!!!
I placed an order they took 2 payments of £194 and I didn’t receive a confirmation of order Now I’m down £388 and don’t know if I’m even getting my order. I’ve tried to contact customer support but with out success Think twice before ordering from this company
Amazing product line a step above the rest. The customer service is the best they are willing to help they are understanding, Polite, and professional. The warranty claim process was excellent with the assistance of the customer service. So impressed with my experience with this company its rare for a company to be excellent in everything they do. Great quality products, and excellent employees. I will be a customer for a long time. Thank you very much to everyone. Especially Ivan
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
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