Review Time
I don’t even have words for how horrible this company is. This company shouldn’t even be getting any stars not even the one that we have to put on here. I have still been trying to get my money back. I bought a pair of boots. They smell rancid. They look nothing like the picture. They are poorly made you can’t even wear them. That’s how thin they are. They will not give me my money back. They want to give me a partial refund and they want me to return them to Hong Kong or wherever they come from when my shipping label came from California, but the store is in New York just makes no sense. This place is a huge scam. Just don’t buy from them. please don’t buy from them. They need to be taken out of business. I have been going back-and-forth with them for days and days. Awful just don’t do it.
I wouldn’t even give this company 1 star. I ordered what I thought were cute leather boots with fleece lining what I got was cheap plastic boots-no tag, no box, wrapped in plastic from some weird address in California (but really China). I’ve written to the email to ask how to return, no answer. Someone else had same experience-shame on me for not researching before I ordered. Terrible, terrible quality and no response from company to return. I’ll be contacting my credit card for refund/scam alert.
If I could give zero stars, I would. This site is a scam. I purchased boots that were described as 100% leather. The minute I opened the package, I knew I had been scammed. The heavy smell of plastic wafted out of the bag. No tags, no labels. Fake fake fake.
Horrible, horrible horrible, do not order from this Company, Lennox and Gray out of New York, they are not a out of New York, they shipped from China, I ordered a car coat and a woven bag totaling $91.92, when I received the merchandise, it was absolutely horrible. Looked nothing like the photos. Terrible smell bad quality no labels no tags I contacted them. They wanted to meet to exchange for something else I said absolutely not. I said I want a full refund. That’s even what their policy said. Do not accept any percentage refund. I called my credit card company Chase if I don’t get a full refund from them, Chase will give it to me. I will not pay to ship this back to China either they are a fraudulent company please beware !!!!!!
Like many before me have mentioned, the products they are advertising are not the products they shipped. I ordered a pair of boots they advertised as "leather" and "rugged." The retail price was listed as $199.00 or so. The discounted price was listed at around $60.00 as they were "Going out of Business." The boots I received are made of cheap plastic with a toxic chemical smell emanating from them. Also like many others, they have offered me a 30% refund and an offer to keep the boots rather than the ability to return for a full refund. I have opened a dispute about this charge with my credit card company, and hope to stop payment. We shall see!
I ordered the black leather ankle boots which were touted as insulated and waterproof, which were on sale $58 and looked so cute. 4 weeks later they arrived and they are ridiculous. I opened the envelope packaging (not in a box)and the chemical smell was terrible. The soles of the shoes are cheap plastic, and are already torn fresh out of the package. They are not leather and the laces that were sent with them do not have plastic on the tips, so it’s next to impossible to get them threaded through the holes. Of course I’m kicking myself for being suckered into a cute photo. AND because they were on sale, which all of their items are listed as on sale, according to the fine print they are NOT RETURNABLE. Don’t do it!
If I could give it a negative number I would. Boots are cheap plastic, sent them to Goodwill. Next time I will do my research. Don't fall for the ad which makes all the shoes and boots look like real leather. Absolutely HORRIBLE with no way to return.
The boots I purchased based on picture and written details were horrible. The picture and details say Genuine wester-inspired leather look - (nope they look like plastic), says soft shearling lining that keeps feet warm (nope the polyester that is coming out of the top of the boot is not shearling and stops there feet have nothing keeping them warm). I could go on but why.... do not buy these boots.
I give this scam retailer 1 star ONLY because they responded fairly quickly when I emailed them to report that the pair of (marketed as) LEATHER women's Rustic Range boots were cheap imitation of what was pictured online and there wasn't a scrap of leather or shearling to be found - only plastic materials. But as others have reported, when you contact them you are offered a partial refund (30% in my case) or you can ship them back to China (at your own expense) for a full refund. Or you can do as I did, and dispute the charge through your credit card company for a full refund. Then make it your mission to report this scammer everywhere you can so others aren't similarly duped.
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