Review Time
Unfortunately I did not investigate this company before I gave them my money. I paid $250 for a pendant light, and two or three weeks later recieved a tattered box from China with a light packed as if it had been assembled in someone's basement. The pendant itself is cheaply made and a complete piece of junk. There is no instruction manual, tags or anything indicating it's new or up to code, and the company will not offer refunds. They did offer store credit but I'd rather cut my loses. This is a 10-person operation (I looked up the company) and all of their products are made in China. They confirmed they have no products made in the USA. @Letifly, maybe it's time to re-evaluate your business model.If you want very low quality houseware items at premium prices, this is the place for you!
I'm 3 months into an unpleasant buying experience that is still unresolved. This company sent me a chandelier with broken glass shades - the shipping materials were terrible, cheap and non-protective. They refused to refund bc I was days outside their 15-day window discovering this. The protection package I bought covers... only the same 15 days. Quite the customer rip-off. Several hundred $$$ and I have neither a working chandelier nor refund. If the replacement shades continue to not arrive - or if they arrive in the same condition as before - I hope to take this up with my credit card company.
I would avoid buying anything from letifly.com.We were looking for pendant lights for our kitchen. Found a link to pendents sold by this company through a third-party website. I was cautious to only order one, since they were expensive - on sale from +$500 to $214 - and marked as “final sale” that they were not returnable. The issues started as soon as I ordered them. I never got a confirmation email. I tried calling their customer support (New York area code), but it goes straight to a message that the number is not in use and to call a California number. Called it and no one answers. I called twice that day. So I emailed the company, they responded the next day that I’ll get a confirmation when they ship, in 1-4 days - this isn’t standard practice with anyone I’ve ever done business with online. I emailed them a week later since I still have not received any email (not sent to junk mailbox). They responded that they shipped it and that they already sent me an email. Eventually after two more emails, I got a tracking number - so all seemed fine.I got the package, the light came with no instructions and no original packaging - just some packing paper and styrofoam wedges jammed in. The included invoice didn’t even list the price on it, so I would have no record of what was paid other than my CC statement, but fortunately I had screenshots from when I placed the order.I took the light out of the shipping box and noticed two things. First, there was no UL or other certification tag on it. (I now know that you can sell non-UL listed electrical equipment in the US, but it is not to code to install it. Insurance may not cover losses if your home burns down due to an electrical fire.) I checked the company website, and sure enough, they don’t say anything about UL listing in their product description - so that’s a buyer beware lesson. The second issue is that the metal lamp shade was damaged. It was bent in two places, so the parts didn’t fit together. The upper and lower halves of the pendent were mismatched in the first place - there was a gap between the base and shade where there should have been a smooth transition - but the damage makes it all the more apparent. I contacted Letifly multiple times now over a two week period without any response. I believe that they shipped me a damaged item, since the shipping box did not show any signs of abuse or negligence.So to sum up, poor quality product, questionable practices as far as sale and shipping, and they don’t respond when you have a legitimate issue with the product.
I recently ordered a rug from this store, I quickly realized I ordered the wrong size… I reached out to explain the situation and my experience with the customer service representative was 10/10!! thanks to that I got the right size and I got it on time!
I bought 8 fixtures and had troubles with 4 of them. You see all reviews in their web page are 4 and 5 stars, but their products are not as shown in their selling pictures, they have problems and they sell it as good design fixtures but they are cheap and with problems. They also sent one fixture the wrong size, smaller than the one I bought, and they said as I wrote after too long I have to buy the fixture again and pay for it.... as if I am doing that mistake again. Not happy at all with Letifly. I am totally mad at myself that I did not read Trustpilot reviews before I bought from them.
I had a good experience with letifly. I purchased a mini cordless lamp for my night stand and it is fabulous! It did take 2 weeks to arrive but when it did I fell instantly in love. It was nicely packaged and considerably cheaper than other websites. I would recommend them.
This company is a sham. I purchased two pendant lights from them. The website said they were returnable within 2 weeks of purchase. Well, they made sure there was no way to return them because the lights came 6 weeks later. And that wasn't the end of it. The lights were adorable, but not to US standards. In fact, the circuitry was for UK electricity, not US and the opening to insert the base and light bulb were UK standard as well. It couldn't even be converted to US. The company doesn't answer emails or phone calls. I've wasted my money. Don't buy from these people!
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