Review Time
I ordered a light fixture on April 21st. It said it would take 3-4 weeks. Its now June and I've had ZERO communication from them since the order confirmation. I have emailed, I have called (their number is now out of service) and still nothing. This website is looking like its a scam...
I was shipped some replacements when the fixture I bought broke. After I contacted the company, and even though I was beyond the replacement date, they shipped me a couple of bulbs to replace the broken ones. I hadn't opened the packages because I was waiting for my electrician, which put me out of date. I was very pleased, the fixtures are gorgeous!
We had a horrible experience with Light Fixtures USA. Both fixtures came in damaged and not repairable. Instead of making a return and refund simple, Light Fixtures USA customer service first tried to negotiate a discount if we keep the lights. Then, still tried to charge us return shipping. Then, asked for detailed pictures and made us cut the cables and send them pictures of all the parts to prove we aren't actually using them. All of this correspondence took 2 weeks of back and forth waiting on their replies. I had to threaten to call my credit card company to get it resolved. Would never purchase from this company again.
Order from somewhere else! Website misleading and terrible customer service. Bought a very expensive lamp and website indicated free returns, color was not as stated on the website so was unhappy with my purchase. When I went to return the company said they were not free and it would cost ~$180 for shipping. I shipped it on my own to their address on file and they said it was sent to the wrong one so did not refund them the money. Currently out of pocket for the purchase price of the lamp that I no longer have in my possession + return shipping. Would think with all the options for lamps this company would be better to work with and would not mislead customers on their website.
Light fixture USA, all lights are made in china. They have the worst return policy I have ever been a part of. They have awful customer service to go along with there awful return policy. I highly recommended no one buys from this horrific business. I'm sorry but I am just being as honest as I can. One of the worst experiences of my life, and on top of it they kept have my return money for themselves with some ridiculous $56.00 label fee that I had to pay for.
The fixture I received looked nothing like the photo.I purchased the french brass crystal antique globe. the frame is covered in beads and it was very disappointing and huge! It's very big and cheap looking. I never removed it from the box. When I requested a return, Ms Leila told me it would be $523 to return it or they would give me $70 to keep it or I could try to sell it. I feel scammed and taken advantage of. I will find a way to get that cheap looking monstrosity back to them. I have a return for a light that is bigger and heavier from another online lighting company and they charged me $35 to return it so I know this company is taking advantage of it's customers, I will never shop with them again!
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Founded in 2010, LightFixtureUSA have curate a comprehensive lighting website, offering a diverse range of lamps, fixtures, and LEDs sourced from our specialized manufacturing facilities. Our company proudly operates its own vintage modern lighting manufacturing facilities across the USA, Mexico, China, and Vietnam. Your satisfaction is our priority, and we value your feedback immensely as it enables us to enhance our operations for you and fellow customers. Please take a moment to share your honest thoughts. Whether it's praise or constructive criticism, we welcome it all. If we've exceeded your expectations, we'd greatly appreciate a positive review!See more
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