Review Time
I have purchased from Lighting New York on several occasions and have always been happy with the product, service, shipping, and price. I deducted one star because the use of discount coupons and codes is inconsistent and confusing, but I got through it.
I placed an order 7 weeks ago. This marks the fourth time I've reached out to customer service about the status of my shipment, and I still haven't received any answers. The tracking information shows a label was created two weeks ago, but the package hasn't moved since then. I first contacted them two weeks ago and was told the parcel had been sent. During my second inquiry, they promised to email me back, but that never happened. Two days ago, I followed up again via email and have yet to get a response. Today, I used their website chat and was told they would provide an update. I really hope to hear from them this time.
I placed an order for 2 lights with them, and then 2 days later they cancelled it saying the items were discontinued in the color I selected. They issued a refund. I then reached out and asked them if the light was available in a different color, in which they said yes and sent me a new quote. I placed an order for the different items. They were supposed to be shipped in 4-6 weeks. After waiting six weeks I contacted them to see if they had an idea of when they may ship out. They emailed me back and said the items were discontinued and that they were cancelling the order. Even though everything is still listed for sale on their website. And why did it take 6 weeks to let me know?They then offered to have a representative help me find something that “was” in stock, but why would I believe them at this point. They wasted over 6 weeks of my time and I’m left with nothing, starting back at square 1.
I ordered 3 lights from this company. I returned one and the return process was quick and easy. I loved the light I kept and prices are better than other competitors. I plan to order the remaining lights needed for my remodel from Lighting New York.
Claim your business profile now and gain access to all features and respond to customer reviews.
America's Residential and Commercial Lighting Experts. Certified lighting experts waiting to help you find the perfect fixture for your home.
neibacshop.com
taskrabbit.com
joshmcbridemowersmallenginerepair.com
nordinahome.com
sunnydesignsposters.nl
sterlingfurniture.co.uk
scanpan.eu
www.bosmere.com
bespokebedsofoakwood.co.uk
1stopbedrooms.com