Review Time
Shipping is TERRIBLE!!!! I order over 2 weeks ago and customer service said today that it could still be 5-7 business days before it ships!!!! She said they’ve been having trouble for months!!!!! They’re still sending out emails for you to buy from them!!!!! I could get stuff from China faster!!!!!!
I placed an order with Lion Brand which apears to have been lost in transit by the courier (Evri). They have completely ignored my multiple emails asking for help tracking the order, or for a refund. The customer service is non-existent and reading the reviews I am not alone in this. No idea if the yarn is any good (since I never received it) but I would urge any fellow knitters to avoid this company like the plague, especially since reading the other reviews shows that I am not alone in this experience.
I haven’t been disappointed with the yarn. However, had the experience of feeling “had” by their customer services and promotions. I was charged for an $8. Item when it was supposed to be free with my order and I entered the promotion code. The phone message said to email them right away to cancel the order or change it. By the time I received a response it was past their deadline, they offered to honor it if I purchased the required amount again, I did, because I had a project I was working on anyway. Spent the required amount but used another promotion. Told they wouldn’t refund the $8. Because I used another promotion. This wasn’t explained before. It was only $8. I like to think customers are worth more than $8. Could have been a very simple correction. After previously spending hundreds on their products, I stopped purchasing from them and haven’t missed it.
Everything i adore ,everything perfect just as described soft and super colourful is the wool great quality and amazing price for everything fast shipping came before delivery estimate an amazing deal ! I adore this seller at this point I have bought so many times everytime perfect. truly recommend perfect seller highly recommend A++
I have been waiting for my order since December!There is no phone number available for the public and the email doesn't ever get a response. I have spent a lot of money for wool which never arrived, I feel like it's a scam. They even tried to ask for a review on the wool I never received. Don't trust this brand.
2021 was the first time I ordered a Santa sack and despite the several dissatisfied reviews I ordered and was so happy. I literally think I LOVED the Sack itself. It was like getting a surprise gift to myself. My niece also contacted me to tell me she was ordering one also. It's a Grab Bag so I think folks shouldn't be so picky.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
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