Review Time
Poor customer service and delivery system by Lion Brand. After submitting an online order no ETA was provided one week later. Per customer service they had weather challenges in Georgia which I understood. After another week and no response I emailed the company to cancel the order. Still no response several days later followed by 2 vm. Finally was able to speak with a real representative who said the order was dispatched yesterday. The whole experience is disappointing. The company’s head office needs to investigate the challenges they have particularly staffing and tech systems otherwise customers will go elsewhere. I will not order from this company again. I will purchase in store.
I placed an order on jan 11th, it is now jan 27th and my order has not shipped and I cannot get any response from the company about why, or a refund. They do not reply to emails, they have a horrible AI chat bot who is useless, and calling from the uk is impossible as you can't speak to anyone. Very disappointing customer service.
Placed my order 2.5 weeks ago. I was charged and received a confirmation email. My order hasn't shipped and I have not been able to get in contact with anyone at the company. I've sent several emails, called a few times, left a couple of voicemails, etc. No one answers, responds, returns the call. It's been over a week since I've tried to get in touch with them.I finally took to Instagram but they are ignoring my DMs, so I started commenting on their posts since they are still posting daily there. I saw another customer doing the same for the same reason. They are deleting both mine and the other customer's comments.
Be cautious when ordering from Lion Brand. I was charged immediately but the order has not been processed or shipped. It is almost impossible to contact them. Replies are automated emails.After 8 days, I attempted to cancel the order. Only received the automated reply that the window to cancel is closed. Can't find out anything else and get no response to my inquiries. I have filed a dispute with my credit card company.
The customer service was extremely poor. It took 10 days for shipping and handling to notify me they were putting my yarn in the mail. I had no communications with Lion Brand before this. I find this unacceptable, considering I paid $6 for this. Advertising and sales email me regularly. They might hold an inservice for the shipping/handling department about customer communication techniques (half star).The yarn is a pretty color and has a nice texture. It splits easily and slows a person down when crocheting (three stars for ease of use, color and texture).
My order was missing one skein of yarn (as well as multiple skeins that were refunded due to incorrect website information and availability). I reached out via email about the missing skein and received an automated reply that they were experiencing a large volume of emails and would respond as soon as they could. Several days later I received a “DO NOT REPLY” email stating a representative had already sent a ticketed response (that I never received) and to reply to that ticket or else the issue would be closed. I replied stating I did not receive the representative’s email to no response. I followed up with the original support email several times after that, again, with no response. My missing skein of yarn is still missing at the point of writing this review, which was prompted by their request for review of my purchase.
LION Brand Wool EASE Aire is a useless yarn. It is essentially one or two strings with fuzz wrapped around it. The fuzz comes off as you k it, stickes together so you can't frog a mistake and is generally bad. One skein had areas of 2-3 feet without fuss at all and a huge area with the fuzz, not even wound on but just draped on..completely unusable. I have tried to contact them and made a ticket but only response is an email that they are busy. I will never buy Lion Brand again. I have posted this in fa ebook as well.
I received the wrong order: 2 skeins of multicolor instead of the 23 skeins of different solid colors I ordered. I have emailed multiple times looking for a refund with only a “we are super busy and will get to you eventually” boilerplate reply. After 2 1/2 weeks of near silence, I filed a dispute with my CC company and am waiting for a resolution.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
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